Welcome

Is your iPhone not able to send or receive mail
as expected? These tips will help you resolve
most common email issues.

Connectivity

Verify you have an active Internet connection using Wi-Fi or EDGE. You can test the connection by using any Internet-based application on iPhone including Safari, Stocks, Maps, Weather, You Tube, App Store, or iTunes Store.

If you're not using Wi-Fi and you're trying to access the Internet, make sure you have a cellular data connection by checking next to the carrier name at the top of the screen for one of the following indicators:
3G connection
EDGE connection
GPRS connection

If you are using Wi-Fi, iPhone will display the Wi-Fi icon if it has an active network connection.

If you don't see an active connection, or are unable to use any of the Internet-based applications, click here.

Mail Settings

Check with your ISP to verify you have the correct email account settings. Some ISPs have special settings for using mail outside of your home network that are different from the settings that are used inside your home network.

An example of an outgoing mail server:
smtp.example.com

Example incoming mail servers:
pop.example.com or mail.example.com

Example user names:
username or username@example.com

Click here for advanced SSL and port settings.

For more information on email account setup, click here.

Setup on iPhone

Try setting up your email account on iPhone instead of syncing it from your computer.

1. From the Home screen choose Settings > Mail, Contacts, Calendars > Add Account...
2. Choose your email account type: Microsoft Exchange, .mac, Gmail, Yahoo! Mail, AOL, or Other
3. Enter your ISPs Mail settings

Check your password

iPhone hides your password for security purposes and each character you type will show briefly before it changes into a bullet character. It may be hard to tell if you accidentally typed the wrong password. You may want to try typing your password again, entering it slowly and fully pressing down on each key to verify that you typed it in correctly.