iPod shuffle Troubleshooting Assistant

The Five Rs for iPod shuffle

Welcome

Is your iPod shuffle not operating as expected? These tips will help you resolve most common issues.

Reset

To reset your iPod shuffle:
  • 1. Eject your iPod shuffle from iTunes, if connected.
  • 2. Remove iPod shuffle from the USB port.
  • 3. Move the switch on the back of iPod shuffle to the off position.
  •   Tip: When iPod shuffle is off, the green stripe by the switch is not visible.
  • 4. Wait 5 seconds.
  • 5. Move the switch on the back to the play in order or the shuffle position. The green stripe will be visible in either position.
  • iPod shuffle is now reset. If after resetting iPod shuffle you are going to attach it to your computer, be sure to place the switch in the off position.

Retry

  • Retry your iPod shuffle with a different USB port on your computer, not a USB port on your keyboard or hub.

 

Restart

Restart your computer, and make sure that you have the latest software updates installed.
Note:
  • To update your Windows software, select Windows Update from the Tools menu of Internet Explorer.
  • To update your Mac OS software, select Software Update from the Apple menu.

Reinstall

To reinstall your iPod shuffle:
  • To update and reinstall your iPod software, first download the latest version of iTunes.
  • Next, open the new version of iTunes and connect your iPod to your computer.
  • Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.
  • If this does not resolve the issue, try completely uninstalling iTunes and then reinstalling the latest version of iTunes. For more information select from the following:

    Mac OS X |XP |Vista

Restore

  • Note: Because Restore erases all of the songs and files on the disk, make sure to back up any files you've saved on the iPod disk. All of your songs, podcasts, and audiobooks can be loaded back to your iPod shuffle provided that you have them stored in your iTunes Library.
How to restore your iPod:
For Windows:
  • 1. Make sure you've reinstalled the latest version of iTunes.
  • 2. Open iTunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in iTunes.
  • 4. Select your iPod in the source list and you will see information about it appear in the Settings tab of the main iTunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
    • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
  • 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  • 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:
  • 1. Make sure you've reinstalled the latest version of iTunes.
  • 2. Open iTunes, and then connect your iPod to your computer.
  • 3. After a few moments, it will appear in the source list in iTunes.
  • 4. Select your iPod in the source list and you will see information about it appear in the Settings tab of the main iTunes windows.
  • 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
    • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
    • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.
    • Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
    • Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
  • 6. A message will appear prompting you to enter an administrator's name and password.
  • 7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
  • 8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
  • 9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.