iPod shuffle not appearing in iTunes
Verify system requirements
First, make sure your computer has the following:
- USB 2.0 port
- The latest version of iTunes
and one of the following operating systems:
- Mac OS X version 10.5.8 or later
- Windows XP Home or Professional with Service Pack 3 or later
- Windows Vista
- Windows 7
Make sure that you have the latest software updates installed for your computer operating system.
- To update your Windows software, select Windows Update from the Tools menu of Internet Explorer.
- To update your Mac OS software, choose Software Update from the Apple menu.
If your computer does not meet these requirements, you will need to upgrade your computer before using iPod shuffle.
Recharge iPod shuffle
Connect the iPod shuffle USB cable connector into a high-power USB port on the computer. The computer must be turned on and set not to go to sleep. You can also charge using the iPod USB power adapter in a working electrical outlet. For more details, see iPod shuffle: Checking the battery charge or iPod shuffle: How to charge the battery.
Check USB connections
Connect iPod shuffle to a USB port that is built into the computer instead of the keyboard or an external USB hub.
If iPod shuffle still doesn't appear in iTunes:
- Try a different USB port.
- Unplug all other USB devices from the computer (such as printers, digital cameras, or scanners) other than your keyboard and mouse. Then restart the computer and connect iPod shuffle.
If iPod shuffle doesn't appear in iTunes after the computer wakes from sleep, try disconnecting and reconnecting the iPod to the USB sync cable.
Verify that you have firmly inserted the USB cable into the headset jack on your iPod shuffle. For more details, please refer to this article.
Reset iPod shuffle
1. Disconnect the iPod shuffle from the computer.
2. Move the switch on the iPod shuffle to the OFF position. (When the iPod shuffle is off, the green stripe by the switch is not visible.)
3. Wait 10 seconds.
4. Move the switch to the Play or ON position. (The green stripe will be visible.)
For more details, see Resetting iPod shuffle.
Third-party software conflicts
Some third-party software (such as security and anti-virus software, or webcam drivers) may prevent iTunes from recognizing your iPod shuffle. You may have to update the third-party software, adjust the software settings, or temporarily disable the software. Windows users should refer to iTunes for Windows: Troubleshooting security software issues for guidance.
In Windows, MSCONFIG is used to troubleshoot conflicting software. For assistance using MSCONFIG, choose from the following:
It's also possible that there is an issue with the USB drivers for the iPod shuffle. See this article for more information.
If this does not resolve the issue, try completely uninstalling iTunes and then reinstalling the latest version of iTunes. For more information select from the following:
A Windows OS is either 32-bit or 64-bit. Identify your Windows OS version and make sure to install the corresponding version of iTunes.
Restart your computer
If you want to return to this assistant after restarting your computer, first bookmark this page in your browser.
Restart your computer and reconnect iPod shuffle. If your issue has not been resolved, use your bookmark to return to this troubleshooting assistant.
If iPod shuffle still does not appear in iTunes, try the following options:
- Visit Apple Support Communities to get tips from fellow iPod shuffle users.
- Start a support request online and we'll connect you to an expert.
- Print and complete this helpful page to expedite your call or Genius Bar visit (where available).