Frozen or unresponsive iPod touch
Welcome
Is your iPod touch not responding or not operating as expected? This troubleshooting assistant can help you resolve these most common issues:
- Display remains black or blank
- Touch screen not responding
- Application unexpectedly closes or freezes
Restart iPod touch
To restart iPod touch, first turn iPod touch off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPod touch will turn off after a few moments.
Next, turn iPod touch on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPod touch not responding? To reset iPod touch, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.
Recharge iPod touch
If iPod touch is very low on power or if the battery is fully depleted, charge it using an AC adapter or connect to a high-power USB such as the one on your computer.
If the iPod touch's battery is extremely low on power, the display may remain blank for up to two minutes before a low-battery images appears.
If your iPod touch displays a low battery image, it can take up to 20 minutes of charging before the iPod touch will start up. You can press the Home button to check the current charging status.
Close App
If only a single app has stopped responding or closes on launch, try the following:
- Return to the Home screen, and then click the Home button twice.
- Tap and hold on the app.
- When it starts to jiggle, tap the
to close it. - Double-click the Home button and try opening the app again.
If multiple apps are closing or restarting, please view this App assistant.
If it is a third-party app, for additional assistance please view this article.
Update software
Updating your iPod touch and iTunes software may solve your issue.
Make sure you are using the latest version of iTunes.
Next, connect iPod touch. In the left column under Devices, click on your iPod touch. Click on Check for Update in the Summary tab, then follow the instructions.
Restore iPod touch
To restore your iPod touch, first make sure you are using the latest version of iTunes.
Next, connect iPod touch. In the left column under Devices, click on your iPod touch, then click on Restore in the Summary tab.
For more information about backing up, updating, and restoring your iPod touch software, see this article.
If iPod touch is still not responding or not operating as expected, try the following options:
- Get tips from fellow iPod touch users at our iPod touch Support Communities.
- Use Express Lane to connect with experts who know your product best. Talk to us now or later at your convenience.
- If you live near an Apple Retail Store, make an appointment with a Genius.
- Print and complete this helpful page to expedite your call or Genius Bar visit (where available).
