Setting up and troubleshooting Mail

Before you can use your email account on iPod touch - you need to add your account to Mail.

1. Tap Mail.
2. Select your account type. Tap Other if your account is not listed.
3. Enter your account information and tap Save. Mail configures most email accounts automatically. Otherwise, you will be prompted for any additional settings.
4. Once your account information is saved - you can start sending and receiving email.

You can configure additional accounts by tapping Settings > Mail, Contacts, Calendars > Add Account

If you experience any difficulty in sending and receiving email - continue to the next step in the assistant.

Check your connection by using Safari to open a web page. Note that many public Wi-Fi networks require users to sign in to use the service. If you are unable to sign in or otherwise unable to connect, this article can help.

Using two or more devices to access the same email account sometimes creates a lock-out issue that is easily solved.

Some steps you can take to prevent this from occurring are not leaving your computer's mail application open, and increasing the interval to fetch mail on your computer and iPod touch. To change this setting on iPod touch go to Settings > Mail, Contacts, Calendars > Fetch New Data.

For more information, see this article.

1. Tap Settings > Mail, Contacts, Calendars. Under Accounts, tap the account from which you're trying to send mail.

2. Under Outgoing Mail Server, tap SMTP.

   If you don't see Outgoing Mail Server, you may need to tap your account once more under Advanced first.

3. If you have multiple email accounts on the iPod touch, try using an SMTP server from another account. Select On on the On/Off slider.

Mail settings may vary between computers and mobile devices. Setting up your email account directly on your iPod touch will help ensure you have the correct settings in place.

Tap Settings > Mail, Contacts, Calendars. Under accounts, tap Add Account.

Next, tap your email provider. When you enter your email address, iPod touch will look up your service provider's settings for you. If iPod touch can't find your service provider's settings, this article can help you obtain the necessary account settings from your provider.

To restart iPod touch, first turn iPod touch off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPod touch will turn off after a few moments.

Next, turn iPod touch on by pressing and holding the Sleep/Wake button until the Apple logo appears.