Season Pass FAQ

If this information does not answer your question, please email us by clicking on the Email Us button at the bottom of page.

I can't download or view TV Shows.

iTunes 7.0 and QuickTime 7.1.3 or later are required to view, purchase and download videos including TV shows. iTunes 7 and QuickTime 7.1.3 are available to download free-of-charge from our website. Remember to restart your computer after the QuickTime installation is complete.

What are the file sizes of TV shows offered on the iTunes Store?

On average you can estimate that each minute of video will add 4.7MB to the size of the video file.

Using one of our most popular Multi-Pass shows, The Colbert Report, as an example: To get an idea of the size of the file you'll be downloading, look at the length (time) of each episode. The 7/26/06 episode length is 22:11. Using the average above you can estimate that the file size for this episode will be around 103MB.

For more information about file sizes on the iTunes Store and a listing of estimated download speeds click here.

When will the next episode of my Multi-Pass/Season Pass be available on iTunes?

Generally, new episodes for both Multi-Pass and Season-Pass shows are added to the iTunes Store the morning following their original air date. If a Multi-Pass or Season Pass is not available the day after it airs, it could be that the show was a rerun from earlier in the season or from a previous season. Reruns are not made available for download. Check the network's website for a listing of current shows and air dates.

A TV show can also be off the air for weeks at a time. When that occurs, check the TV show page where you purchased your Season Pass or Multi-Pass where information about this hiatus can usually be found.

Can I cancel my Multi-Pass/Season Pass?

You cannot cancel a Multi-Pass or Season Pass. If you have a problem with a Multi-Pass you can email us using the form at the bottom of this page and include details about what's wrong.

I see a new episode available on the iTunes Store but I've not yet received it.

Once a new episode becomes available in the iTunes Store it will be available for you to download. You can check if you have episodes awaiting download by going to the "Manage Passes" page. Or you can simply select "Check for Purchases" from the Store menu to download any unavailable episodes. For Multi-Passes you should check that your Multi-Pass has not expired. This information is also available on the "Manage Passes" page.

How do I turn auto-renew On/Off for my Multi-Pass?

With auto-renew you can keep your Multi-Passes from ending after the first round of episodes purchased with a pass has concluded (it's not a set number, each pass is different). When you turn auto-renew on, a new Multi-Pass is charged to your account after the first is complete, and the subsequent episodes will automatically download as they become available. You can set your Multi-Pass auto-renew preferences on the Manage Passes page in your iTunes account area.

To manage your Multi-Pass:

Log in to your iTunes Store account
Click the Manage Passes button
Check the "Automatic Renewal" checkbox next to your Multi-Pass you wish to auto renew
Hit "Done" to save your auto renewal settings

Can I turn off the email notification of new episodes?

You can set your email notification preferences on the Manage Passes page in your iTunes account area.

To make a change to your email notification preferences:

Log in to your iTunes Store account
Click the Manage Passes button
Check the "Email Notifications" checkbox next to your Multi-Pass or Season Pass for which you don't want to receive email notification
Hit "Done" to save your email notification settings

There's a playback problem with my recent episode, what do I do?

Make sure you are using the latest version of iTunes, which comes with QuickTime. They are available free of charge here:
Download iTunes Download QuickTime

(Note that installing the latest version of iTunes will not affect your library or any items in your account waiting to be downloaded.)
Quit as many other open applications as you can before playing videos in iTunes
Wait for all iTunes Store purchases to finish downloading before playing videos
Disable all non-system related startup items or programs and services

If there is still a problem with the audio or picture quality of a video you purchased from the iTunes Store, we'd like to know. Use the Report a Problem link in your Purchase History to submit the problem directly to Apple.

To report a problem with your purchased video

Locate the video in your Purchase History
Click the "Report a Problem" link
Select "This item looks or sounds bad"
If there is an issue at a certain point in the video, to expedite your request, please tell us the time code where the problem appears. Click here for information on finding a timecode in iTunes

Our support agents will review your request and get back to you as quickly as possible.