Top articles about using and burning discs with iTunes Using CD Diagnostics in iTunes for Windows to troubleshoot CD/DVD drive issues Get help updating the drivers for your Windows PC Only First Audio CD Is Recognized
Still having trouble?
If
you've tried the troubleshooting steps above, and you're
still having problems, you can run diagnostics within
iTunes for Windows to get more detailed information
on your configuration. To do this:
To provide Apple with information about configurations that are causing problems:
- Open iTunes on your Windows PC.
- Choose Run CD Diagnostics... from the Help menu.
- Put an audio CD in each one of your optical drives that you want to test.
- Click OK.
To provide Apple with information about configurations that are causing problems:
- Right-click in the CD Diagnostics Window text field and choose Select All.
- Right-click on the selected text and choose Copy.
- Right-click in the text field below and choose Paste.