How
can I tell if my MacBook needs service? Visit our MacBook Support page for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your MacBook requires service, you can take your MacBook to your local Apple Authorized Service Provider ("AASP") or Apple retail store for diagnosis. Alternatively, you can contact Apple. A technical support agent can help you diagnose the issue
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
How
long is my MacBook covered by warranty? Your MacBook is covered by Apple's One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for twelve months from the original date of retail purchase.
How
can I tell if my MacBook is in warranty? Visit the MacBook Support page and enter your serial number in the “About Your Support Coverage” box to find out how many days remain on your warranty or AppleCare Protection Plan. Apple may need to examine your proof-of-purchase document to verify your MacBook warranty status.
How
much will service be if I'm in warranty? Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. However, you will be responsible for all expenses incurred in transporting your MacBook to Apple, an AASP, or Apple retail store.
How
do I get my MacBook serviced? Apple may provide service for your MacBook using one of the following options:
- Carry-in Service: Take your MacBook to an Apple retail store or AASP near you.
- Mail-in Service: In some countries you may be able to mail your MacBook for service, by contacting Apple.
Will
the data on my MacBook be preserved? Don't rely on it being preserved. Many repairs require Apple to replace or reformat the hard disk, which will result in the loss of your data. Please make sure you back up your data on a regular basis to minimize your data loss. .Mac members may download and use Backup to save an archive of their data to a series of CDs. Apple and its AASPs are not responsible for any damage to or loss of any applications, data, or other information stored on your MacBook while performing service.
How
long will service take? Service times often depend on the nature of the issue and the availability of service parts at the service location. Be sure to ask how long service will take when you set up service with Apple's technical support agents or deliver your MacBook for service to an AASP or the Apple Store.
Is there a way to check the status of my service request or repair? For service facilitated through Apple, you can check the status of your service request or repair at any time on our Check My Repair Status page.
Can
I extend service coverage on my MacBook beyond the 1-year warranty period? The AppleCare Protection Plan for MacBook extends hardware repair service and technical support coverage to three years from your MacBook's original date of purchase. You can only purchase the AppleCare Protection Plan while your MacBook is covered under Apple's One-Year Limited Warranty.
My warranty has expired. What are my service options? If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any), and applicable taxes. AppleCare or your local AASP or Apple retail store representative will provide you with an estimate of service costs before receiving your authorization to perform service.
One
of my MacBook accessories isn’t working. Can I order a replacement? Most accessories that shipped with your computer can be replaced. Please contact your local AASP or Apple retail store, or contact Apple. A technical support agent can help you diagnose the issue and order a replacement part, if necessary.
Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
What kind of activities are excluded from my warranty coverage? Apple's One-Year Limited Warranty excludes coverage for damage resulting from a number of events, including accident, unauthorized service, and unauthorized modifications. Please review the warranty for further details. If damage is outside the scope of warranty coverage, service may still be provided through a local AASP or an Apple retail store, but all service charges will be your responsibility. In such an event, you will be asked to approve the estimated charges and accept the terms and conditions for service before authorizing repair.
Does
Apple warrant my MacBook service? For MacBooks under Apple's One-Year Limited Warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service or for the remaining period of the warranty, whichever provides longer coverage for you. For MacBooks not under Apple's warranty, Apple warrants against defects that arise from service performed for 90 days from the date of service.