AppleCare Repair Agreement

Product Service Strategy - Apple Repair Agreement

iMac

Troubleshoot to isolate a hardware failure. Once a hardware failure is identified, proceed in the following order with these service options:

  1. CIP replacement. Review the Customer-Installable Parts (CIP) process to determine whether the repair can be accomplished by ordering a replacement part. If so, stop here and continue with that procedure.
  2. On-site service.* To request on-site service, complete and submit to Apple the web dispatch template. If on-site service is not convenient, carry-in service may be an appropriate alternative. Carry-in service is available at Apple Service Provider (ASP) locations; however, please call the ASP before requesting this service to verify that the service provider is willing to perform the repair.

Desktop and server products

Troubleshoot to isolate a hardware failure. Once a hardware failure is identified, proceed in the following order with these service options:

  1. CIP replacement. Review the CIP process to determine whether the repair can be accomplished by ordering a replacement part. If so, stop here and continue with that procedure.
  2. On-site service.* To request on-site service, complete and submit to Apple the web dispatch template. If on-site service is not convenient, carry-in service may be an appropriate alternative. Carry-in service is available at Apple Service Provider (ASP) locations; however, please call the ASP before requesting this service to verify that the service provider is willing to perform the repair.

iBook

Troubleshoot to isolate a hardware failure. Once a hardware failure is identified, proceed in the following order with these service options:

  1. CIP replacement. Review the CIP process to determine whether the repair can be accomplished by ordering a replacement part. If so, stop here and continue with that procedure.
  2. Direct mail-in repair. Direct mail-in repair is the recommended option. For customers who choose this option, complete and submit the web dispatch template to Apple.
  3. Facilitated mail-in repair. Customers can take the computer to a local ASP to facilitate mail-in service repair. Although this process is the same as for direct mail-in repair, customers interact with the ASP rather than directly with Apple. If this is a preferred option, customers are required to call the ASP before carrying in the product to verify that the service provider is willing to facilitate the mail-in service.

PowerBook

Troubleshoot to isolate a hardware failure. Once a hardware failure is identified, proceed in the following order with these service options:

  1. CIP replacement. Review the CIP process to determine whether the repair can be accomplished by ordering a replacement part. If so, stop here and continue with that procedure.
  2. Direct mail-in repair. Direct mail-in repair is the recommended option. For customers who choose this option, complete and submit the web dispatch template to Apple.
  3. Facilitated mail-in repair. Customers can take the computer to a local ASP to facilitate mail-in service repair. Although this process is the same as for direct mail-in repair, customers interact with the ASP rather than directly with Apple. If this is a preferred option, customers are required to call the ASP before carrying in the product to verify that the service provider is willing to facilitate the mail-in service.

* Products launched in January 2002 and beyond are not eligible for on-site repair without the purchase of an AppleCare Protection Plan or an AppleCare Repair Agreement.