| Overview | Self-Servicing Account Program | Apple Service Provider Program |
AppleCare offers a range of products and service programs designed for individuals, institutions, businesses, resellers, and service providers. The table below summarizes the types of products and programs that are available.
| Apple Service Programs | Individuals | Institutions and Businesses |
Resellers and Service Providers |
| AppleCare Products | √ | √ | √ |
| Self-Servicing Account Program | – | √ | – |
| Apple Service Provider Program | – | – | √ |
Note: Institutions include education, government, and non-profit organizations; universities and colleges are also eligible to participate in the Apple Service Provider program.
AppleCare Products
AppleCare products and services are designed to meet the needs of individuals, education, and businesses. In addition, there are numerous online resources within the AppleCare Support website that provide valuable information and instruction.
Self-Servicing Account Program
Apple's Self-Servicing Account program is designed for institutions and businesses that want the convenience of repairing their own products. Self-Servicing Accounts must have an installed base of at least 50 Apple computers, are permitted to repair only the products they own or lease, and may not perform repair work for third parties.
Organizations that fulfill the minimum requirements of the program can use Apple's online systems to quickly and easily accomplish the following:
- Obtain genuine Apple, Do-It-Yourself (DIY) parts, which are customer installable and typically include replacement keyboards, mice, power cables, memory, and modem cables
- Directly initiate Mail-In facilitation service for select products
- Order parts for Non-covered Repairs, stock on hand, or fulfillment
In addition, Self-Servicing Accounts that maintain Apple Certified Technicians on staff can perform more intricate Covered Repairs. Learn More.
Apple Service Provider Program
Apple's Service Provider program is designed for resellers and service providers that are interested in offering service to all Apple customers, whether they are consumers, businesses, educational institutions or government organizations. Authorized Apple Resellers and businesses that specialize in service, but do not resell Apple finished goods products, are eligible for Apple Service Provider authorization. Universities and colleges may also apply for authorization to deliver repair services to their customers. Apple-certified technicians must perform all Apple Service Provider repairs.