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Online Product Service Requests: Help
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About Online Product Service Requests Product Service Request Process Product Service Requests: Required Information Step-by-Step: Product Service Request Conditions for No Charge Repair How to Pay for Billable Repairs Setting Up or Troubleshooting an Apple ID How to Find a Serial Number Learn More About iPod and iSight Repair Service (United States) What to Do About Error Messages How to Get Additional Help
About Online Product Service Requests After you have completed the troubleshooting steps outlined on the iPod or iSight support pages, you can use this website to request repair service for your iPod or your iSight. If you are in the United States, you can review the iPod Repair Service page or the iSight Repair Service pages for details on pricing and warranty information. This Help page provides you with instructions on how to request repair service, and how to troubleshoot any problems you might experience using the website. Product Service Request Process Repairs are processed through AppleCare’s Repair Service. A packing box and shipping labels will be shipped to you at your “delivery address/pick-up address”. You should pack your product in this box and return it to Apple following the instructions provided with the box. It will be collected from your “pick-up address”. You should only send the product in this box and not any accessories (”additional items”). If a repair is necessary, a replacement product will then be sent to you at your “delivery address”. The replacement will be factory-refurbished or new at Apple’s discretion. Product Service: Required information To request a repair, you will need:
Get step-by-step instructions for requesting product service. Conditions for No Charge Repair There is no charge for the repair if it is covered by Apple’s Limited Warranty. Accidental or cosmetic damage is not covered by the warranty. In some cases a chargeable, out-of-warranty repair may be required. How to Pay for Billable Repairs If you must pay for your repair, you will be asked for payment details. You can pay with:
An Apple ID account lets you personalize your Apple online experience and protects your identity. Once you have created an Apple ID you can use personalized Apple websites, including AppleCare’s My Info. For further Apple ID information and troubleshooting issues, please visit our Apple ID Help page. Click here to create an Apple ID account. How to Find a Serial Number The serial number is printed on a label affixed to your Apple product. It is also on the shipping carton. For computers, you can open Apple System Profiler to see the serial number. The position of the label varies by product, but is normally on the back, the underneath or in the battery compartment for some portable computers. Click here for a list of technical documents that will help you to locate your product’s serial number. Learn More About iPod and iSight Repair Service (United States) The iPod Repair Service, and the iSight Repair Service pages includes out-of-warranty repair pricing, and other links to help you. What to Do About Error Messages If you see an error message when making any transaction on this website, try the following suggestions:
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