Moving the industry forward with data and mobility.
If you’ve been on an escalator at the airport or in a lift at a hotel, chances are you’ve taken a ride on a Schindler product. The company moves over a billion people every day. To keep people moving safely and reliably, Schindler’s workforce is equipped with mobile solutions powered by iOS and custom apps that tap into critical systems and data.
More than 50 per cent of Schindler’s workforce are field technicians who service and install lifts and escalators around the world. Custom iOS apps for iPhone and iPad have helped transform their workday, allowing the technicians to use their mobile devices to monitor and service products in real time.
“Our products have sensors installed that can measure, for example, temperature and speed,” explains Michael Nilles, CIO at Schindler. “We collect this data over an electronic controller and send it to our back-end platform.” From there, the data is analysed and delivered to technicians in the field.
This instant access to information through so-called “closed-loop remote monitoring” enables service technicians to predict and prevent problems before they occur — something never before possible in their industry.
Sensors attached to Schindler escalators and lifts send more than 200 million messages a day to back-end connectivity systems. This data is processed and then delivered to technicians in the field through a custom iOS app called FieldLink.
Transforming information into predictive insights.
With increased insight and control — enabled by connected sensors — iOS devices and FieldLink have transformed Schindler’s workflow from reactive to predictive. Using the data collected, technicians in the field now have everything at their fingertips to diagnose, solve and prevent issues, making their work easier and safer.
Schindler’s field technicians start their day on iPhone, using the FieldLink app to plan and prepare for a day’s work. The app generates job lists based on real-time analysis of Schindler’s lifts and escalators. For example, if a lift breaks down, a sensor on the machine sends that information to Schindler’s back-end system, where a smart rules engine outputs recommended actions, like assigning the repair to a nearby technician.
FieldLink optimises a technician’s day and creates the most efficient route based on the location of assigned jobs. As jobs change throughout the workday, the routes adjust in real time.
FieldLink also provides details about each job to let technicians know what to expect and what parts and tools to bring. Before iOS, technicians carried binders of information and made frequent trips back to the office to complete paper-based processes.
The company says by optimising its service routes and providing technicians with instant access to data on iPhone and iPad, it has saved 40 million kilometres of driving and prevented 4,435 tons of emissions per year.
A toolbox in the palm of your hand.
For Schindler, iPhone is an all-in-one tool that helps technicians work more efficiently and productively. A collection of custom iOS apps gives technicians all the tools and resources they need to get the job done. From ordering spare parts to watching video tutorials, Schindler’s workforce has unprecedented access to information when they need it.
One of the most valuable apps in a technician’s digital tool case, the Spare Parts app allows technicians to search an accurate inventory of over 40,000 parts and order them without leaving the job site. Before iPhone, technicians relied on best guesses about which parts were needed, and returned to the office to order them. Always connected to the back-end, the Spare Parts app gives technicians the details they need to correctly identify and order the right parts straightaway. According to Nilles, iOS has allowed Schindler to “have field people in front of the customer rather than spending admin time in the back office.”
Also integrated with FieldLink, the Spare Parts app instantly populates technicians’ job lists with the parts that will be needed. This inter-app communication allows technicians to order the right parts before they go on a job site, and even arrange to have parts waiting in their truck the next morning. Being prepared with the right materials and knowledge at the right time has improved repair time significantly.
The FieldWiki app gives technicians access to a library of up-to-date multimedia documents. A catalogue of technical information, service instructions, safety guidelines and checklists is available at technicians’ fingertips, saving both paper and time spent on training. The app also provides access to video tutorials to help troubleshoot issues.
“With iPhone and custom iOS apps, we’ve enabled true mobility for our workforce — delivering on-the-spot service to our customers and ensuring safer equipment around the world,” says Schindler CEO Silvio Napoli.
Once field technicians are armed with the knowledge to fix issues, they can use the iSPECI app to control any unit simply by connecting to it with iPhone, allowing them to quickly track, service and maintain equipment from anywhere.
Work wonders with Apple.
iPad, iPhone and Mac are intuitive, engaging and powerful tools for business. With innovative hardware, software and services that deliver an amazing user experience, Apple empowers today’s modern workforce to do something truly great.