Product Purchasing & Enquiries
Apple Store
Visit the online Apple Store to purchase Apple hardware (including iPods), software, accessories and a vast array of third-party products. To purchase by phone, please call 0800 048 0408 (UK) or 1800 92 38 98 (Ireland). Lines are open Monday-Friday 0800-2200 and Saturday 0900-2200.
Alternatively, our trained experts are available through the “Chat” button — located at the top left of the Apple Store website — to assist with your sales enquiries and guide you through your online purchase. Agents are available Monday-Friday 0800-2000. NB: If all our agents are busy the “Chat” button will not be visible.
Apple Retail Stores
Experience the digital lifestyle at any of the retail Apple Stores around the United Kingdom. Find store hours and contact information for all locations.
How to Buy for Business
If you are a business or professional user, visit the Apple Store for Business or call 0800 039 1212 (UK) or 1800 92 38 98 (Ireland). Lines are open Monday-Friday 0900-1800. The Apple Store for Business offers a host of business services and financing solutions, as well as trade-in and developer sales. Open an account today.
How to Buy for Education
If you are a student or teacher, visit the How to Shop page or call 0800 048 0408 (UK) or 1800 92 38 98 (Ireland). If you are buying on behalf of an education institution, visit the Apple Store for Education or call 0800 912 0207 (UK) or 1800 92 34 48 (Ireland). To buy equipment under the terms of the UK Higher Education National Contract, visit the HE National Contract Store or call 0800 912 0207. Lines are open Monday-Friday 0800-2200, Saturday 0900-2200.
iTunes Store
The iTunes Store is available for customers with a valid credit card billing address in the United Kingdom or Ireland to obtain music, audiobooks, music videos and other products*. If you have questions about payment, computer authorisation or gift certificates, or are having difficulty setting up an account, visit the iTunes Support page.
Software Volume Licensing
To purchase Volume Licensing for selected Apple software, including Mac OS X, QuickTime, iLife and Logic, please call 0800 912 0207 (UK) or 1800 92 34 48 (Ireland). For more information, visit our Volume Licensing page.
Find an Apple shop
Apple shops are Apple-designed retail outlets, situated within established retail environments, such as department stores. Apple shops are staffed with trained experts who can tell you everything you need to know about the Mac.
Find an Apple Premium Reseller
Apple Premium Resellers are independent resellers who live and breathe the Mac. These Apple-dedicated outlets offer the complete range of Macs and iPods, along with a full complement of accessories and value-add services.
Find an Apple Solution Expert
Apple Solution Experts are independent service providers who can help you purchase, install, learn and support Apple-based solutions.
Find Authorised Resellers or Service Providers
Use our Reseller Locator to find an Apple Authorised Reseller or Service Provider in the UK or Ireland.
Where to Buy
For other retail services, including attractive financing packages, please visit our Where to Buy page.
Sales & Technical Support
Sales Support
If you have already placed an order with the Apple Store, please visit the Order Status page (UK / Ireland) to review or change the status of your order (please have your Web Order number handy). You can also contact Apple Sales Support on (low rate) 0845 600 1683 (UK) or (low call) 1850 88 20 48 (Ireland). Lines are open Monday-Friday 0800-2000 and Saturday 0900-1700.
Technical Support Options
Visit Apple’s support site for quick answers, product tutorials, self-help guides, user discussions, manuals and in-depth technical articles.
To get technical support over the phone, please call 0870 876 0753 (UK) or 1850 946 191 (Ireland). Lines are open Monday-Friday 0800-1945 and Saturday 1000-1745. If your product is within its 90-day complimentary support period or covered by an AppleCare Protection Plan, you will not have to pay for the support. Otherwise, you may purchase per-incident support for £35 (UK) or €49 (Ireland).
Get technical support or hardware service at an Apple retail store or at an Apple Authorised Service Provider.
Learn about Your Support Coverage
Check your warranty status, extend your service and support coverage, or learn about other support options.
iTunes Store Support
If you are having difficulty with a specific purchase on the iTunes Store, or you have run into technical difficulties, visit the Customer Service page.
Frequently Requested Info
Corporate Contacts
International phone contacts.
Apple ID Accounts
Learn more about getting an Apple ID and its benefits.
AppleCare Protection Plan
Find out how to extend your product’s complimentary support.
AppleCare Repair Status
Check your repair status if your equipment is in the depot.
Apple Discussions
Give and get help and tips from thousands of other Apple customers on our discussion forums.
Do-It-Yourself Repair
Get instructions on installing memory, an AirPort card and more.
Job Opportunities
Investigate current openings, internships and more.
Media and Analyst Info
Find press releases, media contacts and more.
Investor Relations
Find information related to Apple’s financial health, including earnings releases, stock info and corporate governance guidelines.
User Groups
Mix and mingle with other Apple users in your area.
* TV shows and music video downloads are currently available in the UK only. See Terms of Sale (UK / Ireland).