Contacting Apple

Product Purchasing & Enquiries

Apple Online Store

Visit the Apple Online Store to purchase Apple hardware, software and third-party accessories. To purchase by phone, please call 0800 048 0408. Lines are open Monday-Friday 08:00-21:00, and Saturday-Sunday 09:00-18:00.

Sales Support

Check the status of a current Apple Online Store order. To make changes to an existing order, contact Apple Store Customer Service at 0845 600 1683 (low rate). Lines are open Monday-Friday 08:00-21:00, and Saturday-Sunday 09:00-18:00.

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the United Kingdom. Find store hours and contact information for all locations.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 0800 058 2222. Lines are open Monday-Friday 09:00-18:00. The Apple Store for Business offers a host of business services and financing solutions, as well as trade-in and developer sales. Open an account today.

How to Buy for Education

If you are a student or teacher, visit the How to Shop page or call 0800 072 1154. If you are buying on behalf of an educational institution, visit the HE National Contract Store or call 0800 912 0207. Lines are open Monday-Friday 09:00‑17:00.

Find an Apple shop

Apple shops are Apple-designed retail outlets situated within established retail environments, such as department stores. Apple shops are staffed with trained experts who can tell you everything you need to know about the Mac.

Find an Apple Premium Reseller

Apple Premium Resellers are independent resellers who live and breathe the Mac. These Apple-dedicated outlets offer the complete range of Macs and iPods, along with a full complement of accessories and value-add services.

Find Authorised Resellers or Service Providers

Use our Reseller Locator to find an Apple Authorised Reseller or Service Provider in the UK.

Find Authorised Training Centres

Use our Training Centre Locator to find Apple Authorised Training Centres Worldwide.

Find an Apple Solution Expert - Education

With a broad knowledge of the issues facing educators, Apple Solution Experts - Education are independent resellers who can transform your teaching and learning.

Find Consultants

Visit our Apple Consultants Network page to find a consultant.

Where to Buy

For other retail services, including attractive financing packages, please visit our Where to Buy page.

Product & Technical Support

Browse online support

Visit the Apple Support site for quick answers, manuals and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More ways to get help:

Mac, iPhone, iPod, iPad, Apple TV and Apple display customers within 90 days of ownership are eligible for complimentary telephone technical support. Online technical support for Apple products is available beyond the initial 90 days.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local police station to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac.

Frequently Requested Info

Apple ID Accounts

Learn more about getting an Apple ID and its benefits.

AppleCare Products

Find out how to get additional technical support and hardware service options for your Apple products.

AppleCare Repair Status

Check your repair status if your equipment is in the depot.

Apple Discussions

Give and get help and tips from thousands of other Apple customers on our discussion forums.

Do-It-Yourself Repair

Get instructions on installing memory, an AirPort card and more.

Job Opportunities

Investigate current openings, internships and more.

Media & Analyst Info

Find press releases, media contacts and more.

Investor Relations

Find information related to Apple’s financial health, including earnings releases, stock info and corporate governance guidelines.

Marketing & Communications

Request permission to use an Apple trademark or product image, or make a marketing or advertising request.

User Groups

Mix and mingle with other Apple users in your area.

*£0.05p per minute when dialled from a landline within the UK.  Call charges may vary when calling from a mobile phone.