One to One Details (UK)
Important
Apple Retail UK Limited (“Apple”) provides the One to One services described herein to you (“you” or “member”) under the following terms and conditions (“Terms and Conditions”). When you purchase a One to One membership or receive any One to One services you are agreeing to these Terms and Conditions.
General
One to One membership is only available at the time of purchase to those customers who buy their Apple Macintosh computer (hereinafter “Mac”) in an Apple Retail Store, from the Apple Online Store (www.store.apple.com/uk) or through Apple Telesales (0800 048 0408). For the purpose of these Terms and Conditions, the “time of purchase” may extend from the day of your Mac purchase until the end of Apple’s 14-day return period. If you decide to return your Mac, you will receive a full refund on your One to One membership and your account will be deactivated. Members are limited to a single One to One membership per year. Your One to One membership expires one year from the date of activation. If One to One is purchased by a minor (under 18) or on a minor’s behalf, an adult must be present to agree to these Terms and Conditions. An adult must be present with a minor under the age of 14 for the duration of any One to One services. One to One services are valid only at Apple Retail Store locations, for Macs owned and registered in your name, and cannot be used for service requests made through the Apple Online Store, Apple Telesales, or any Apple reseller or service provider. One to One members may renew their membership within 30 days of expiration. Members may only renew their One to One membership a total of two times, for a total maximum membership period of three years. Members who purchased One to One prior to 2 June 2009, under prior One to One terms and conditions, are permitted to renew their One to One membership, once only, within 30 days of expiration of their current membership. No further renewals are permitted for such member. Upon activation, One to One services are not transferable to any other person or entity. Apple reserves the right to refuse, limit or cancel any One to One service and/or membership if a member has displayed unreasonable behaviour; is deemed to be violent, abusive or disruptive; or has otherwise breached these Terms and Conditions.
You agree and understand it is necessary for Apple to collect, process and use your data in order to perform the service and support obligations under your One to One membership. Members will also receive periodic membership-related emails from Apple, such as notices regarding expiration of your account and changes to the One to One programme. You may also receive requests to participate in member surveys. Apple will protect your information in accordance with Apple’s Privacy Policy, available at www.apple.com/uk/legal/privacy. If you wish to have access to the information Apple holds concerning you or if you want to make changes, go to www.apple.com/contact/myinfo to update your personal contact preferences, or you may contact Apple at privacyeurope@apple.com
These Terms and Conditions are governed by the laws of England and Wales, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the UK. You should keep copies of these Terms and Conditions, and any sales receipts or other materials, for your records. Apple reserves the rights to substitute, cancel or add to any part of the Terms and Conditions, or end the offer at any time.
Service Terms
One to One services consist of Personal Set-up, Personal Training Sessions, Personal Projects, and One to One Workshops. One to One services are subject to availability of service staff in our Apple Retail Stores.
Personal Setup
One to One members are entitled to the set-up of one new Mac during the duration of their membership. If your membership is renewed consistent with the terms and conditions contained herein, you will be entitled to the set-up of one new Mac during the duration of that renewed membership term, provided you purchased the Mac from an Apple Retail Store, Apple Online Store or Apple Telesales. This set-up includes the data transfer of files from your old computer (PC or Mac) to your new Mac. In order to take advantage of file transfer services, your old computer must be able to properly start up, have a working Ethernet, USB 2.0 or Firewire port, and run Windows XP or later or Mac OS X 10.2 or later. Personal Set-up must take place prior to use of your new Mac. If you put any data or information on your Mac prior to Personal Set-up, it will be erased and the Mac will be restored to its factory condition prior to transferring the data from your old computer. Upon your request, we will install any Apple hardware and software that was purchased in conjunction with your Mac. Personal Set-up services include the transfer and integration of your email, contacts, calendars, music, photos, bookmarks and documents from your personal user account, but not the accounts of others you might store on your old computer. Apple does not guarantee the transfer of all data from a personal computer to your new Mac, as certain PC data – including without limitation certain email, contacts and calendar applications – may not be supported. Personal Set-up is available only at Apple Retail Store locations, for Macs owned and registered in your name.
Personal Training, Personal Projects and One to One Workshops
Personal Training, Personal Projects and One to One Workshops services are intended for informational purposes only. These services can be done using your own Mac, or a Mac in the Apple Retail Store that will be provided for the session if you do not wish to use your own. Personal Training sessions are individual sessions between the One to One member and an Apple employee. Personal Project sessions occur in a group environment, with a trainer available to provide assistance and answer questions as each member works on their individual project. One to One Workshops also occur in a group environment, with each member focused on the same topic as education or information is provided to the entire group on specific applications or technology. Reservations for Personal Training, Personal Projects, and One to One Workshops are subject to availability on a first-come, first-served basis; therefore, Apple makes no guarantee as to the minimum number of these services you may be able to attend during the term of your membership. Members must book their reservations online using the Apple Store Concierge scheduling system. The system shows up to 14 days of availability. Members can choose an upcoming reservation for either one (1) Personal Training or one (1) Personal Project session at a time. After the completion of that session, you may schedule your next session. In addition, members are allowed one upcoming reservation for One to One Workshops at any given time even if they also have an existing reservation for a Personal Training or Personal Project session. Personal Training and Personal Project topics include all Apple consumer applications. Personal Training sessions for certain Apple Pro applications are available in select Apple Retail Stores. Personal Training sessions start promptly at their scheduled time and instruction ends 50 minutes later, allowing up to 10 minutes for wrap-up. Arriving late to a Personal Training session may result in its cancellation or rescheduling. Apple reserves the right to change or cancel the date or time of any Personal Training, Personal Projects, or One to One Workshop session at any time, including replacing staff who may be scheduled to deliver the session.
Data Protection and Authority
Apple is not liable for loss or corruption of any data or any of your confidential, proprietary or personal information or removable media.
Before you bring in your computer for any One to One service, including Personal Set-up, YOU SHOULD MAKE A BACKUP COPY OF YOUR DATA, REMOVE ANY CONFIDENTIAL, PROPRIETARY OR PERSONAL INFORMATION, AND DISCONNECT MEDIA OR DEVICES SUCH AS CDs, DVDs, PC CARDS OR FLASH DRIVES.
If any One to One service involves accessing, using or transferring data stored on your Mac or old computer, you represent that you have the legal right to access, copy or use any such data and to permit Apple to do so, and authorise any such use by Apple. You also agree that if any One to One service involves installing software on your Mac, you have the legal right to agree to the terms of any applicable software licence and authorise Apple to accept such terms on your behalf in performing the services.
Limitation of Liability
Apple will not be liable under these Terms and Conditions for any loss or damage caused by Apple or its employees or agents in circumstances where any loss or damage is not a reasonably foreseeable result of any breach by Apple of these Terms and Conditions. Further, neither Apple nor its employees or agents will be liable to you for any increase in loss or damage resulting from breach by you of any of the Terms and Conditions. Apple’s liability to you under these Terms and Conditions shall not exceed the amount you paid for your One to One membership.
Nothing in these Terms and Conditions will reduce your statutory rights.
