Got a technical question? Step up to the Genius Bar.
When you have questions or need hands-on technical support for your Apple products, you can get friendly, expert advice at the Genius Bar. Found in every Apple Retail Store, the Genius Bar is home to our resident Geniuses.
How do I reserve time with a Genius?
First, close this box when you’re finished reading. Then click the Reserve link, provide the requested information and choose a time that works for you. Booking a reservation this way is the fastest way to schedule time with a Genius.
Who works at the Genius Bar?
Geniuses. Selected by Apple, Geniuses receive intensive training at Apple’s Cupertino headquarters. Thanks to that training, they have extensive knowledge of the Mac, iPod and iPhone. In fact, there’s little they don’t know about Apple products.
How should I prepare for my appointment?
First, back up your data. (We can show you how to back up, but we’re not responsible for data loss.) Then gather the equipment you need. Make careful notes about the symptoms you’re experiencing and jot down the questions you’d like answered. If you’ve already spoken to an AppleCare agent or a Genius in an Apple Retail Store, bring the case number or repair/dispatch numbers.
What equipment should I bring to my appointment?
For issues with a Mac, bring the computer, power adapter, battery and any accessories (a wireless mouse, for example) that might be involved. For an issue with an iPod or iPhone, bring the headphones, cable, dock and power adapter as well as your iPod or iPhone.
What should I do when I arrive at the Apple Retail Store?
When you arrive, look for the Concierge in the orange shirt. The Concierge will take you to the Genius Bar.
What should I expect from my appointment?
At the beginning of your session, you’ll be invited to take a seat at the Genius Bar and place your equipment on the counter. The Genius working with you gathers information about your system to resolve your issues and answer your questions. If your product requires repair, the Genius discusses your repair options, explains any applicable charges and checks in your equipment for repair. Expect the session to last about 15 minutes — more, if the issue requires it.
