Delivery & Pickup
You can purchase your items online and pick them up at an Apple Store, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.
- Delivery options
- Apple Store Pickup
- Pickup Points
- What's next?
- Text Notifications
- Delivery date information
- Changes to your order
Delivery optionsDelivery is free on all orders placed at apple.com. Delivery fees apply to Apple Print Products.
Free next-day delivery is available on in-stock orders over £40. You can see in your bag if your item is in stock.
To get free next-day delivery, you will need to place your order by 7 pm GMT, Monday to Friday. Please refer to the timings below to see when your item will arrive:
- Order before 7 pm GMT, Monday to Friday
Delivers next business day
- Order before 7 pm GMT on a Friday
Delivers on Monday
- Order after 7 pm GMT, Monday to Friday
Delivers two business days later
- Order after 7 pm GMT on a Friday, or any time on Saturday or Sunday
Delivers on Tuesday
For engraved items that are in stock, your order should be placed before 3 pm on the above days.
Free next-day delivery is not available on customised Mac and for certain order types, including orders paid for with loan financing or by bank transfer. Also it may not be available to some addresses in Northern Scotland and UK offshore regions. If you’re in any doubt, you can find out when your items will be delivered at checkout.
Carrier & postal deliveries
Orders above £50 will be sent via carrier delivery. For carrier deliveries a signature may be required to receive your item. You can track the status of your order via online Order Status.
Orders below £50 will be sent free of charge in the post. For postal deliveries no signature is required and order status tracking is not available.
Your items will be delivered separately to ensure you receive them as soon as possible.You can also dispatch each item to a different address, and choose up to 15 different addresses per order.
Please note that we do not deliver to P.O. boxes or BFPO addresses.
Scheduled delivery with express delivery services.
Where available you can choose a scheduled delivery method for each item on your order.
Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.
You can also find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.
Apple Store Pickup
If this is your first time selecting an Apple Store, our product pages will display Available for pickup: Check availability. Click this link, enter the postcode or the town/city where you'd like to pick up the item, and click Search Stores to check availability.
If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click See more stores to check pickup availability at a different Apple Store.
Once you're ready to purchase, select Pickup at Checkout. If you would like to change the pickup location, select Change store. Then Continue. Items marked Available Today will usually be ready for pickup within an hour. You'll receive a notification email when your item is available to pick up. Please wait for this email before coming to the store.
If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the card used for payment, or the order number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.
A pickup point is a convenient location such as a newsagent or local supermarket where you can collect your order.
When you’ve selected the item you want to order, you will be presented with the option to Deliver to Home or to Deliver to a Pickup Point. Click the pickup point option, enter your post code, and select the pickup location most convenient to you.
If you’ve previously had an order delivered to a pickup location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to deliver to a different location.
Once you have selected your pickup location, enter your mobile phone number under Pickup Details to be notified when your order is ready for collection.
To collect your item(s), you will need to bring your order number plus a government-issued ID (passport, driving licence, foreign national ID or military ID). If you don’t have a government-issued ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.
If you would like someone else to collect your item(s), select “Someone else will collect these items” in Pickup Details and provide the requested contact information. To collect your item(s), he or she will need to bring his or her own ID as described above.
If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your items will need to bring your ID as well as his or her own ID, as described above. On arrival at the pickup point, he or she will need to provide their name and signature, and allow the pickup point to inspect all forms of ID. The pickup point will process these details on behalf of our designated carrier but will not retain these details. Our designated carrier will retain this information to keep a record of who has collected the item(s) only and will share this information with the Apple site and no other third party.
You'll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number and a delivery date. You can click the tracking number to track your package on the carrier's website.
If you purchase an Apple Store Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.
Once your items are available at the Apple Store, we'll send a pickup notification email.
We'll send a reminder email if your item is still waiting to be picked up.
We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.
What to Expect
Once your order leaves our warehouse or is available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.
Changing Text Message Preferences
You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.
We keep you informed
Shortly after you place your order by credit or debit card, you will receive an order acknowledgement email to confirm that we have received your order.
Once your order has been accepted and dispatched you will receive a dispatch notification email confirming that your order has been processed. This email contains your order details, carrier and tracking information as well as your selected delivery time. If ordering as a gift, you may wish to provide your own email address and not the address of the recipient.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
You can track your order by clicking Account at the top of the page and selecting Track an Order.
Delivery date information
Dispatch estimates give an indication of when the item will be dispatched from our warehouse for delivery. The items on your order will be dispatched as soon as they become available.
- For example, items that show 'Dispatched: Within 24 hrs' are estimated to be dispatched for delivery from our warehouse within 24 hours.
- Custom-configuring your Mac or personalising your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered.
Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. You can find your delivery estimate on your Order Confirmation email and online by clicking Account at the top of the page and selecting Track an Order.
All estimates are based on business days unless otherwise stated.
Changes to your order
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please contact Apple Store Customer Service.
If you have yet to receive your dispatch notification email you can update your details online via our Order Status website. If you are unable to modify your delivery details here, please contact Apple Store Customer Service.
Tracking your order
For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or click here.
For postal deliveries order status tracking is not available.
On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery.
Depending on your payment method and the status of your order you can:
- Reauthorise your credit/debit card or update your credit/debit card details
- Change your email address
- Change your delivery or billing address
- Change iPod personalisation
- Cancel your order or an item from your order
- Reprint an invoice
- Initiate the return of an order or an item from your order.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
If your order is being delivered to someone else in the UK, you may want Apple to let them know that it is on its way. During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section.
The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order.
Problems with your order
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.
If your order has passed the scheduled delivery date in your dispatch notification email, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
You can track your order by clicking Account at the top of the page and selecting Track an Order. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact Apple Store Customer Service.
Damaged or defective orders
If you have received your order and find that it is damaged, please call Apple Store Customer Service.
In case of any damage to your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact Apple Store Customer Service.
Within 3-5 days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our Order Status website.
Cancellations, returns and refunds
If your order has not yet been dispatched, you can cancel your order on our online Order Status website. If your order is preparing for shipment or already in transit, please wait for your order to be delivered before initiating the return on our Order Status website or by contacting Apple Store Customer Service. Please note that you may be liable for a return transportation charge.
Returns and Refunds
Returns are subject to Apple's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software package is unopened. Gift cards are not eligible for return. This option is in addition to your consumer rights to return defective products. Click here for more details and check “What happens if I have received a defective item” in the Returns & Refunds section of online Help.
To find out more about returns and refunds, please click here.
You can shop for friends and family in 15 European countries — no matter where you live. Visit the local store of the country where you want your products delivered and place your order. For fast, easy ordering and expert advice, just call the Apple Online Store on 0800 048 0408.