• 1.0 out of 5 stars

    After sales support and customer service is terrible. Avoid!

    • Written by from Port Seton

    The monitor has performed ok when it has been working but we have had lots of problems with the hardware since original purchase.
    The USB connection/ connector has broken on two occasions. The first time this happened Withings were helpful. The second time it happened withings were not so helpful and are now ignoring any e-mail that I send to them. I would not recommend this product or this company. The customer service is diabolical. Don't waste your money or add to your stress levels. Avoid!!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    It should be brilliant, but it's bad.

    • Written by from London

    I love all the functions of this baby monitor - light, music, zoom and pan on the camera, microphone, temperature, remote access. All brilliant. However, it just doesn't work. It's horribly unreliable and that's probably the one thing you actually need in a monitor. The apple store were brilliant and replaced and then refunded the two I had problems with. The first had very average connectivity and physically broke the first time I unplugged it and tried to take it away on holiday - the socket the power lead plugs into fell into the device. The battery lasts literally seconds so the device was useless. (I googled the problem - it seems fairly common). The second device failed to connect at all, just gave the constant spinning wheel. I've since bought a different brand and it's really stable, I've never had a problem connecting. But I still miss the features of Withings - it's such a shame it doesn't work.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Horrible product

    • Written by from Bristol

    I have had my monitor for just over 2 years and have to say it is the worst. Connectivity has always been an issue as has malfunctioning infrared. Technical support is non existent apart from replies to posts on facebook. Now the unit has stopped working all together. Very expensive for only 2 years use.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    dangerous product

    • Written by from Leeds

    Our smart monitor, disconnects almost every night leaving our child potentially crying undetected. I have already replaced one monitor, believing it to be a fault with an individual unit however it has happened again. We do not have a night that the monitor doesn't disconnect. Not only this, but when it does disconnect the alert is a one off sound (not enough to consistently wake us), it should be an alarm. We have had to replace the monitor with a simple sound only one and cannot trust it at all.

    My wife and I are doctors, we believe this product is dangerous, and it would have left our baby at risk if it were not for us putting in back up monitoring (essentially another monitor).

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    rubbish... no connection

    • Written by from stalybridge

    looks great, and is great when your sat next to it! otherwise use over Wi-Fi and connection is non existent.

    support on their website consists of you plugging in the monitor to your Ethernet cable for 2.5 hours for it to update, I don't even think it did that!

    don't buy honestly its an over priced waste of space, what ever happened to plug and play?

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Withings Smart Baby Monitor

    • Written by from Lichfield

    i must say, had a very poor experience with this product, continuous loss of connection, battery cover kept falling off/out, app kept crashing, lost patience and returned it.

    The only product from apple that just didn’t “just work”

    80 of 105 people found this useful