iPhone Bluetooth Headset Service: Frequently Asked Questions

1. How can I tell if my iPhone Bluetooth Headset needs service?
Visit our Troubleshooting and How-to page for helpful troubleshooting information. If you've reviewed the articles and are still not sure whether your iPhone Bluetooth Headset requires service, take your iPhone Bluetooth Headset to your local Apple retail store for diagnosis.

2. How long is my iPhone Bluetooth Headset covered by Apple's warranty?
Your iPhone Bluetooth Headset is covered by Apple’s One-Year Limited Warranty. Warranty service for eligible repairs is available at no charge for 12 months from the date of original retail purchase. Apple may need to examine your proof of purchase document to verify your iPhone Bluetooth Headset warranty status. Please put your sales receipt in a safe place. You may need it for warranty validation.

3. How can I tell if my iPhone Bluetooth Headset is in warranty?
Locate the serial number. See iPhone Bluetooth Headset: How to find the serial number.

4. How do I get my iPhone Bluetooth Headset serviced?
Take your iPhone Bluetooth Headset to an Apple retail store near you or contact Apple technical support.

5. How long will the iPhone Bluetooth Headset service take?
Your service will take approximately one week from the time you set up service.

6. Can I extend the service coverage on my iPhone Bluetooth Headset beyond the warranty period?
At this time, Apple does not offer an extended support agreement for the iPhone Bluetooth Headset.

7. My iPhone Bluetooth Headset warranty has expired. What are my service options?
If your warranty has expired, please visit your local Apple retail store or Apple reseller to purchase a new iPhone Bluetooth Headset.

8. What kind of activities will void my warranty?
Apple reserves the right to refuse service on iPhone Bluetooth Headsets that are inside their warranty if damage has occurred due to accident, abuse, or misuse. In such an event, Apple will return your iPhone Bluetooth Headset to you without providing service and may hold you responsible for shipping costs, plus any applicable sales tax. See Apple’s Repair Terms and Conditions for details.

9. Does Apple warrant my iPhone Bluetooth Headset service?
If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after service, whichever provides longer coverage for you.