iPhone Support

iPhone Repair - Screen Damage

Find out how to get repair service for your iPhone.

iPhone Repair-iPhone Screen Damage Repair

Screen Damage

Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.

Request iPhone service

You can mail us your iPhone, make an appointment with a Genius at an Apple Retail Store, or click or tap below to start a service request and see more service options.

How long will it take?

Service at an Apple Retail Store is normally completed on the day of your appointment. If you send in your iPhone for service, you’ll receive a replacement or your repaired iPhone in approximately one week. A replacement iPhone will be new or equivalent to new in both performance and reliability.

How much does iPhone screen repair cost?

Repair and replacement costs depend on your iPhone model and your AppleCare product coverage.

When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty cost. We’ll charge this amount if your iPhone has additional damage and is eligible for out-of-warranty service. If your iPhone has no damage other than the screen, we’ll charge the amount below. Learn more.

iPhone 6s Plus: £126.44
iPhone 6s, iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: £106.44
iPhone 6: £86.44
Fees are in British pounds sterling and include VAT and a £7.44 shipping fee. Pricing applies only to screen repair by Apple. Accidental damage isn’t covered under the Apple One Year Limited Warranty.

Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee.

Have AppleCare+?

AppleCare+ covers two incidents of accidental damage each with an excess fee. You can also use our Express Replacement Service to get a replacement delivered to you and exchanged for your iPhone. You can check if you have AppleCare+ by entering your iPhone serial number.

About consumer law

Separate from your Apple One Year Limited Warranty and AppleCare product benefits, the EU statutory warranty provides additional coverage for your iPhone. Learn more about your consumer law rights.