iPhone Service: Frequently Asked Questions

1. How can I tell if my iPhone needs service?
Visit our iPhone support site for helpful troubleshooting information. If you have reviewed the articles on the website and you're still not sure whether your iPhone requires service, you can contact Apple technical support or go to the Apple retail store or network provider store for diagnosis.. Note: There may be a fee for diagnostic service.

2. How do I get my iPhone serviced?
Take your iPhone to your network provider. You can also contact Apple technical support or take your iPhone to an Apple retail store.

3. Can I get my iPhone serviced outside the country of purchase?
No, service for eligible repairs is only available in the country where your iPhone was purchased.

4. How long will my iPhone service take?
Service through AppleCare normally takes one week (5 business days) from the date the unit is shipped to Apple.

5. Will the data on my iPhone be preserved?
No, the service process will clear all data from your iPhone. It is important to sync your iPhone with iTunes to back up your contacts, photos, email account settings, text messages, and more. Apple is not responsible for the loss of information while servicing your iPhone and does not offer any data transfer service. Please do not send any accessories with your iPhone.

6. How do I check the status of my iPhone service request?
You can check the status of your iPhone service at any time with our easy-to-use Check My Repair Status tool.

7. I just received my iPhone back from service. What do I need to do to make and receive calls?
When your serviced iPhone is returned, simply insert the SIM card and sync with iTunes while connected to the internet. You will not be able to use your iPhone until you have synced with iTunes. Once you have competed the sync, you will be able to make calls, receive calls, and use all other iPhone features.

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8. I'm concerned about not having a phone while my iPhone is being repaired. What are my options?
You have three options to minimize the impact of not having a phone while your iPhone is being serviced:

1. You can make an appointment with a Mac Genius at an Apple Store. If the Mac Genius determines that the iPhone has a hardware issue requiring service, you will receive an immediate replacement.
2. If you have another GSM cell phone available, you can put the SIM card into your other phone and use that phone until the iPhone is serviced or replaced.
3. Apple can provide you with a unit in advance with the AppleCare Advanced Exchange Service. The service charge is ₤ 29. For more details please review the Advance Replacement Service FAQ.

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1. How long is my iPhone covered by Apple’s warranty?
Apple's Limited Warranty for iPhone covers your iPhone for one year. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").

2. How can I tell if my iPhone is in-warranty?
Apple's Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple's Limited Warranty begins on the date that the iPhone was originally purchased. To determine your warranty coverage, enter the serial number of your iPhone in the "About Your Support Coverage" section on the Apple Support site. Apple may need to examine your proof of purchase document to verify your iPhone's warranty status.

3. How much will my in-warranty service be?
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. After you return the iPhone that needs service, Apple will examine the iPhone to confirm that the failure is covered by Apple warranty.

4. What kind of activities will void my warranty?
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, unauthorized service and unauthorized modifications. Please review the warranty for further details.
Apple reserves the right to refuse service on iPhones that are outside their warranty period if damage has occurred due to accident, abuse, misuse or unauthorized modifications.  In such event, Apple will return your original iPhone to you without performing service, and may hold you responsible for diagnostic fees. See Apple's Repair Terms And Conditions for details.

5. Does Apple warranty cover my iPhone service?
If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after iPhone service, which ever provides longer coverage for you.  If iPhone service is provided outside of warranty, Apple warrants that the serviced iPhone will be free from defects in material and workmanship for ninety (90) days from the date of the iPhone service.

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6. My iPhone is no longer within warranty or requires service as a result of accidental damage. What are my service options?
Apple offers two service options for iPhones that are no longer within warranty. If your iPhone requires service only because the battery's ability to hold an electrical charge has diminished, Apple will replace your battery for a service fee of ₤55 + Shipping + taxes.

If you own an iPhone and it requires service for any other hardware failure, Apple will service your iPhone for the Out of Warranty Repair service fee listed below.
If you own an iPhone and it requires service as a result of accidental damage, Apple may service your iPhone for the Accidental Damage Repair fee listed below.

Model Type	Out of Warranty Repair & Accidental Damage Repair
8GB	₤139
16GB	₤199

All fees are in US dollars.
Note: Service may not be available if your iPhone has been extensively damaged due to accident or abuse. Please see Apple's Repair Terms And Conditions for further details.

1. One of my iPhone accessories isn't working. Can I order a replacement?
Yes. Please complete the service request form. You can also visit the Apple retail store or contact Apple technical support.

All quoted prices are in Pounds.

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