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iPhone Troubleshooting Assistant

Welcome

Are you having trouble making or receiving a call? Can't send or receive a text message? Unable to access the Internet and aren't near an accessible Wi-Fi network? Try the following solutions.

Check signal

  • Check the top left corner of iPhone's display to make sure you have a strong signal.
  • Make sure Airplane Mode is turned off.
  • If you're not using Wi-Fi and you're trying to access the Internet, make sure you have a cellular data connection by checking next to the carrier name at the top of the screen for one of the following indicators:
    3G connection
    EDGE connection
    GPRS connection

Note: iPhone will display the Wi-Fi or one of the cellular data network icons to the right of your carrier name if it has an active network connection. If you are using Wi-Fi, you won't see a cellular data network indicator unless you turn off Wi-Fi. To turn off Wi-Fi, tap Settings > Wi-Fi

New Location

If you don't have a strong signal or don't see a cellular data network indicator, try moving to a different location. Please note:

  • If you are indoors, trying going outdoors or moving closer to a window.
  • Check with your carrier to verify that you have wireless coverage in your area.

Toggle Airplane Mode

Turn on Airplane Mode (Settings -> Airplane mode), wait 15 seconds, and then turn Airplane Mode off again. This resets all of iPhone's wireless connections.

If you see a Wi-Fi  icon to the right of the airplane icon, it means you have enabled Wi-Fi while airplane mode is on. To disable, toggle airplane mode again.


Restart

Try restarting iPhone. To turn it off, press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone on, press and hold the Sleep/Wake button until the Apple logo appears.

Does iPhone appear frozen or stuck? Try pressing and holding the Home button for 6 seconds to close a frozen application. Then try restarting iPhone again.


Check Carrier

For questions about calling plans, coverage area, billing, and other related issues, get help from the links below.


Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.

Reseat the SIM

To remove the SIM card, insert the end of a small paper clip into the hole on the SIM tray.

Step One: Removing the SIM Card

Step Two: Removing the SIM Card

Step Three: Removing the SIM Card

Insert the SIM card using the same method.

Note: For best results, use the SIM card included with iPhone.

Restore


Try restoring iPhone using iTunes.

Connect iPhone. When it appears in the Source list, click on Restore in the Summary pane.

Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPhone with iTunes before restoring to back up your most recent settings.