iPod Out-of-warranty Battery Replacement Program : Frequently Asked Questions
- What is the iPod Battery Replacement Program?
- How much does it cost to participate in the program?
- How do I send in my iPod for battery replacement service?
- Will the data on my iPod be preserved?
- Will my iPod personalisation be preserved?
- How long will it take to receive my replacement iPod?
1. What is the iPod Battery Replacement Program?
If your iPod requires service only because the battery’s ability to hold an electrical charge has diminished, Apple will replace your iPod for a service fee. Be sure to follow these instructions for optimizing battery life and troubleshooting battery charging issues before submitting your iPod for battery replacement.
2. How much does it cost to participate in the program?
Click here for pricing, or contact your Apple Authorised Service Provider for details.
Replacement iPods may be new, used or refurbished. Service may not be available if your iPod has been damaged due to accident or abuse. Please review Apple’s Repair Terms and Conditions for further details.
3. How do I send in my iPod for battery replacement service?
Contact your local Apple Authorised Service Provider. You may also complete our online iPod service request form.
4. Will the data on my iPod be preserved?
No, your songs and files will not be transferred to your replacement iPod. Please backup important files, and remove all data from your iPod before sending it to Apple.
5. Will my iPod personalisation be preserved?
If your iPod is personalised with custom engraving, please choose our online replacement service, which, for the time being, is the only option to replace a battery in a personalised iPod. If your original iPod was custom laser engraved by another company, your replacement iPod will not be personalised.
6. How long will it take to receive my replacement iPod?
If your iPod is not personalized, your service will take approximately one week from the date we receive your iPod for service to the date you receive your replacement iPod. If your iPod is personalized, your service will take approximately two to three weeks from the date we receive your iPod for service to the date you receive your replacement iPod.