Film Rentals FAQ

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How do I rent a film from the iTunes Store?

You can rent films from iTunes and transfer to and watch them on your Mac or Windows computer, iPhone, iPod touch, iPod classic, or iPod Nano (3rd generation) or on your TV using Apple TV.

Use iTunes 7.6 or later to make sure your iPod or iPhone has the most recent software updates. To play rented videos from the iTunes Store, QuickTime 7.4.1 or later is required.

Browse the iTunes Store on your computer or Apple TV and look for films with a Rent button. Once you click Rent, your film will begin to download immediately. You have 30 days to watch your film. Viewing time limits may vary by country.

To learn more about how to rent a film on your computer read: How to Rent a Film from the iTunes Store on your computer.

To learn more about how to rent a film on Apple TV read: How to Rent Films from the iTunes Store on Apple TV.

What are the film rental viewing and expiration limits?

The film rental period expires when the 30 day or viewing time limit is reached. Expired content will automatically be deleted. For more information about film rental viewing and expiration rules, read this article.

What video formats are available for film rentals?

The iTunes Store offers a choice of video formats for film rentals.  Read this article to choose the format best suited to the device you will be viewing your film on. 

I have a problem downloading my film rental.

Make sure that:

• Your Internet connection is active.
• Your firewall and anti-virus software is allowing access to iTunes.
• You check your pending downloads by selecting "Check for Purchases" under the Store menu in iTunes, or Settings > Downloads > Check for Downloads on Apple TV.

I have a problem with my rental transaction.

You can report problems with your film rentals (such as accidental rentals or quality problems) directly through your Purchase History in iTunes:

1. Locate the item in your Purchase History.
2. Click the "Report a Problem" link.
3. Select the appropriate problem symptom.
4. Enter notes explaining the situation in the Comments section

Our support agents will review your request and get back to you as quickly as possible.

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