• 1.0 out of 5 stars

    It was fine until it just died

    • Written by from Cupertino

    I bought it in italy and took it to china. everything worked fine for 3 months, then after a firmware update the company pushed, the outdoor stop working, contacted the support, and after 2 tests (they reply every 2 weeks), didn't even bother to make me send back the unit, instead told me to trash and buy a new one... just wow! Stay away from such companies with basically no support at all.

    6 of 10 people found this useful

  • 1.0 out of 5 stars

    Terrible Customer Support

    • Written by from Reading

    After appox. 1 year, the indoor unit is reporting temp 17 degrees F too warm. There is no helpful info on their website and two emails to 'customer support' have not been answered although I still do get emails from their sales dept. regarding new products.

    Would not recommend.

    28 of 38 people found this useful

  • 1.0 out of 5 stars

    I would rate it less that 1 star if I could - does not work at all

    • Written by from Austin

    So I paid a fairly serious $179 for this piece of garbage and it flat out doesn't do anything at all !!
    What a brick! I download the mobile app for it and plug in the "weather station" and the frigging thing attempts to go through "set up" only to respond "Sorry, we lost the connection to the Weather Station. This installation will restart."
    And that's it !! That is exactly what this product does - report an error condition and stop. Wow! THAT was a good use of $179.

    21 of 56 people found this useful

  • 1.0 out of 5 stars

    Doesn't work as expected

    • Written by from Kitchener

    I live in Southern Ontario, and this year the winter has been nasty, both with snowfall and temp (-20 average). The outdoor unit has a range of only 15" when the temp drops this cold. The indoor unit accurately reads the indoor air temp and noise level. However, the indoor air quality measured by Co2 didn't work. Netatmo customer support was amazing! They helped me each day, but we couldn't get it to work. They requested that i return the unit which i did.
    Given the short distance and limitations created by the outdoor weather in Canada, and that the indoor Co2 wouldn't read properly, I would not recommend this product.
    The app and interface are amazing.
    The customer support is also amazing.

    34 of 41 people found this useful