• 4.0 out of 5 stars

    Be careful when you open the box

    • Written by from Kanata

    The unit is sitting on a very shallow base. When I slide the top off, it fell off from the base because there is nothing to hold it. Testing the HDD now.

    This has to be the worst designed packaging from apple.

    Other than that, it works fine.

    47 of 68 people found this useful

  • 2.0 out of 5 stars

    I'm a Fanboy But Disappointed

    • Written by from Clarendon Hills

    So far - not great, not terrible, but definitely disappointing. Some aspects work great, others are nonfunctional. Backup is great. Wireless router is great. Ethernet out is terrible. Which is really strange, right? How does the automatic backup work well, wireless work well, and the least difficult aspect (from an engineering perspective) work terribly? All three ethernet ports don't work well at all. Whether it's plugged into a smart tv or a printer, it doesn't matter, the ethernet has been barely operative from day one.

    I willingly pay a premium for Apple products because I expect that the product will be worth the extra expense. Sadly, this one isn't.

    26 of 27 people found this useful

  • 1.0 out of 5 stars

    Failed me when I needed it

    • Written by from Atlanta

    Do not trust this product. I needed to restore from backup and it took 36 hours. Then it lost the start-up disk. I had to reinstall OS X, and now all sorts of things are missing or are different from what they were supposed to be.

    This product is supposed to revert your system back to a point of time. It completely failed me when I needed it to work. I regret trusting it.

    34 of 43 people found this useful

  • 2.0 out of 5 stars

    Cool, when it works

    • Written by from San Francisco

    Bought this device shortly after release. When it works, it's cool. But, most of the time I am dealing with connection drops and devices no longer seeing the Time Capsule. Sometimes I will lose internet connectivity, despite being still connected to the wireless. Only fix is to turn wireless on/off. Other times, I will lose my connection to the wireless network entirely. Very close to returning this unless a fix comes out in the very near future.

    27 of 29 people found this useful

  • 4.0 out of 5 stars

    Great product. Terrible packaging. Beware!

    • Written by from MOOLOOLABA

    BEWARE! When unboxing this unit there is a very high chance of dropping it.

    The top outer box does not slide off easily so two hands will be required to pull the box apart. Unfortunately there is no supporting packaging around the capsule so with one hand holding the top box and one holding the bottom box the unit just falls out to the floor.

    For all the stunning packaging Apple has for other products its amazing they let this one through.

    Once running (hopefully not damaged) this product is a dream to set up and its range is fantastic. Very quiet and a great small footprint. Highly recommend just be careful opening.

    28 of 31 people found this useful

  • 1.0 out of 5 stars

    Wifi is great, time capsule is flaky

    • Written by from Toronto

    I bought the time capsule for the convenience of wireless backups, but instead ended up with a very cumbersome device.

    Backups frequently stall and end up incomplete, going unnoticed for days. The only solution I've found is to reboot my Macbook Air, which isn't really a solution at all, and is only effective for a day or two.

    Save your money and get an Airport express and stick to a USB backup. A very poor experience.

    30 of 36 people found this useful

  • 1.0 out of 5 stars

    Time capsule = JUNK

    • Written by from Sacramento

    I have been a mac/apple fan boy since the late 90's and have had nothing but good things to say; repeated referrals; and constant upgrades. My time capsule is the biggest waste of money ever spent on technology; and to make it even worse no support from apple. Investing several hundred dollars on something that quits far before my cheap external hard drive is an embarrassment.

    57 of 90 people found this useful

  • 2.0 out of 5 stars

    Not made for saving Adobe CS files... (?)

    • Written by from Ste-Adele

    I Bought the airport TC 2TB to use as an external hard drive and a router... The Router part of it works just fine! The External Hard Drive part of it is not as great if you work on Adobe Creative Suite. Can't save Photoshop or Illustrator files without crashing... an unknown problem that feeds threads on the forums. If you use as Back up with Time Machine... then buy it, if you plan on working on it, saving files, especially if you do Graphic Design, it just doesn't do it! - I tried calling Apple, checking with Adobe... no one seems to have the solution. The 2 stars is for the Router part. I returned the item since it was no use for me.

    28 of 32 people found this useful

  • 1.0 out of 5 stars

    Bad Choice

    • Written by from Petaluma

    After years of Airport Extreme use, I replaced my working device with this Time Capsule. Big mistake. It interferes with my micro-cell device and slows my internet speed by 30%. No amount of re-jiggering with Apple Care techs fixes the problem. Very disappointing. It seems to be an Apple firmware problem but it is not possible to down-grade the firmware to an earlier, workable version.

    23 of 23 people found this useful

  • 2.0 out of 5 stars

    Very Disappointed since I am a huge Apple fan

    • Written by from Old Bridge

    I was very excited and to make this purchase. I thought that this would be another perfect purchase to add to my Apple world here at home.
    I brought it home, hooked it up, set it all up, and I was excited to see how quick and easy that process was. I would say I was up and running within 20 minutes.
    I went into my family room and turned on the TV. Turned on my Apple TV and rented a movie. Too my surprise I saw major streaming issues. I thought maybe I had forgotten a step in the process, so I set it up one more time. Returned to the TV and again the streaming was less than par. I thought maybe my service provider was having an issue, but when I re-set up my old router (NetGear R6300) once again. Went to the TV room and started to watch the movie, it was perfect. I then concluded that Apple is good with the devices, but maybe needs work in the networking arena. I now have the most expensive paper weight I have ever purchased.

    Apple do yourself a favor, do not develop the Microsoft mentality, rush it to market and fix it later. There is a reason I switched from that world to yours.

    31 of 39 people found this useful

  • 2.0 out of 5 stars

    Time Capsule Crash

    • Written by from Mount Pleasant

    I've had my Time Capsule for a little over three years now, and although it was relatively easy to set up and performed well for a while, it just crashed without warning. It has not been overworked as it just sat in the same location in my house for the entire time I've had it, but it has completely crashed. The amber light now shows constantly and it cannot be rebooted (soft or hard). I went on the forums and see that others have had the same problem and indicated that the hard drive on it is fried. So any of the data that I had backed up on the machine is also now lost forever. Given how ridiculously expensive the extended warranties are from apple (might as well just buy two units), I didn't opt for one at purchase. I would have expected better from an Apple product.

    31 of 40 people found this useful

  • 1.0 out of 5 stars

    Time Capsule disappointing

    • Written by from Waban

    I purchased a new Airport Time Capsule, and it was relatively easy to set up. It completed a first backup on one computer. So far so good. The next day, I tried to set up a second computer for backup, but the backup disk could not be accessed. Got the message "internal drive needs repair". Having the backup disk crash after just one day of use is unsettling. I now have very little faith in this product as a backup option.

    31 of 41 people found this useful

  • 5.0 out of 5 stars

    Great Router, huge update.

    • Written by from Cloverport

    It works very well, and with the new taller design and ability to send extra "waves" to where your device is, it's great. Also, if you have an older one and are upgrading, I suggest using your old one to extend the network.

    27 of 33 people found this useful

  • 5.0 out of 5 stars

    Worked as expected

    • Written by from Benicia

    Worked just as expected. Set up was easy and I was surprised about the range of the wireless. A bit confused about Time Capsule but that is user related :) Since there are only three LAN connections I opted to use a switch instead since I prefer to hardwire. Worked with no problems. Overall I am happy with the purchase and I would recommend to everybody else who is looking for a easy to use system that allows access to the internet and a complete back-up solution.

    25 of 29 people found this useful

  • 1.0 out of 5 stars

    Expensive piece of worthless junk

    • Written by from Toronto

    It is super slow to transfer and even browse files. Horrible Wi-Fi, iPad and iPhone could not connect to the network, had to revert to my old Airport Express.

    25 of 30 people found this useful

  • 1.0 out of 5 stars

    Ready to give up on time capsule!

    • Written by from Dallas

    I am not really enjoying my time capsule! The 1st one that I purchased the Wi-Fi was faster than the cable modem that came with my service but as soon as I tried to back up one of my Mac it stop at 15% and said hard disk is damage and needs repair. I took that one back the next day to my local Apple store where they swapped it out when I told the associate what had happen she stated to back up my Mac’s for the first time via Ethernet. Once I set up the new time capsule it had a hard time staying connected with my internet and I got the say error again (hard disk needs repair) even with me trying the Ethernet back up.
    So back to the Apple store I go!!!!

    28 of 36 people found this useful

  • 1.0 out of 5 stars

    Don't buy it!

    • Written by from Recife

    I bought mine 9 months ago and now it has so much problem that I don't know what to do anymore. The wi-fi works fine, but the back up just give headache.

    36 of 52 people found this useful

  • 2.0 out of 5 stars

    Connectivity issues.

    • Written by from Chicago

    After 5 years it was time to upgrade the old Time Machine. The speed on the 11ac version is great. But it is constantly losing connection. I bought one TC, and it was dropping connection with my iphone or ipad all the time. I had to powerdown and power back up (or toggle airplane more) almost constantly. Then, when my macbook tried to run a time machine backup, it gets interrupted every time since it can't hold the signal.

    I returned the initial unit (past the 14 days, but I think the store told employees to take them). I really like the idea of the new TC so I just got a new one on the spot. Its having the same issues. Very frustrating. I'm not giving up, and I'm hopeful that its just a software issue. But I really wish apple would hurry up and come up with a remedy.

    21 of 22 people found this useful

  • 5.0 out of 5 stars

    Super Fast! Awesome

    • Written by from Aptos

    This worked perfect on my iMac that isn't the new Mac Book Air like some people have been commenting on in the Questions & Answers area for this product. It is super fast, sleek and the smaller foot print is nice to boot. Backs up faster too.

    24 of 28 people found this useful

  • 5.0 out of 5 stars

    Use As Intended

    • Written by from Boca Raton

    I purchased my first Time Capsule in 2011 and just replaced it with the current model. Yes the old one still works and has been backing up three macs hourly since it was new. It has never been turned off. It's currently a back up for the current Time Capsule. This is what I know. Do not put the Time Capsule in an enclosure, make sure you have good air flow around it, set up the time capsule as Apple instructs don't think you know better and use the equipment as intended. This is a durable product don't be afraid of the reviews by those who mean well, but may be legends in their own minds

    21 of 23 people found this useful