Viewing & Changing Orders
Want to view or edit an order? You can check order status, track a delivery, view pickup details, edit your delivery or email address, print an invoice, and more by checking your online Order Status (Opens in a new window).
Online Order Status
To view or edit your Apple order online, visit online Order Status(Opens in a new window) and sign in with your Apple ID and password.
Online Order Status features include:
- Check order status
- Track a shipment
- Return eligible items
- Pre-sign for a delivery
- Edit delivery or billing information
- View pickup information
- View or edit gift messaging or engraving
- Print an invoice
- Track a shipment
Don't have an Apple ID? Visit the Your Account help page for more details on how to create an Apple ID. You can view and edit your orders without an Apple ID by signing in with your order number, along with the post code or email address.
Check Order Status
It's easy to check the status of your order. First, visit online Order Status(Opens in a new window) and enter your Apple ID and password.
Once you sign in, select View Orders. This shows a summary of your most recent order. If you want to view a different order, select View more orders from the drop-down menu on the page.
On the Your Orders page, an order status message displays above each of your items. These messages include:
- We've Received your Order - We will begin processing your order soon. You may be able to edit your order details once the order enters the Processing Items status.
- Processing Items - We're processing your order right now. You may be able to edit your order details through online Order Status, or by contacting Apple Customer Service.
- Preparing for Shipment - We're currently preparing your order and, as a result, are unable to modify it at this point. If an item is shipped directly to you, we'll send you a Shipment Notification email. If an item is shipped to an Apple Store, we'll send you a Pickup Notification email when it's ready to pick up.
- Shipped - Your item has shipped. Your carrier tracking number will be updated in online Order Status and the carrier's website within 24 hours.
- Shipping to Store - Your item(s) have shipped and are on their way to your Apple Store. We'll send a Pickup Notification email to you when it's ready for pickup. Please wait for the Pickup Notification email before arriving at the Apple Store.
- Ready for Pickup - Your item is ready at the Apple Store. Remember to bring with you the card you used for payment, or the order number and a valid photo ID.
- Picked up - Your item has been picked up from the Apple Store.
Track Shipped Items
For items shipped to a physical address, you'll receive a Shipment Notification email with your carrier information, and estimated delivery date and, if available, a tracking number.
You can also view shipping information in online Order Status (Opens in a new window). Once you sign in with your Apple ID and password, select Edit Orders. On the Your Orders page, select Track Shipment and the window will display the item's estimated delivery date, tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item.
To ensure safe delivery, most shipments require a signature on delivery. Refer to the Shipping & Pickup help page if you are unavailable to provide a signature.
Once your item is available at the Apple Store, we'll send a Pickup Notification email with the Apple Store location. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status (Opens in a new window).
In addition to email notifications, you can request updates by text message in checkout.
What to Expect
Once your order ships, or is available for pickup, we'll send you a text message. The text message will include your order number and a link to the tracking or pickup store information. We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country, and carrier. You may receive between 1-4 text messages per shipment on your order.
How to change text message preferences
You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Shipping & Pickup help page for more details.
Edit Your Order
Sign in to online Order Status (Opens in a new window) to view an item on your order. You may be able to edit the item if the status reads We've Received Your Order or Processing Items. Read Check Order Status above for more information on order status messages.
Edit Gift Message and/or Engraving
To edit or delete an Apple Gift Package message, select Edit gift messaging or engraving on the Your Account page of Order Status (Opens in a new window).
Edit Shipping Address
If your order is in Processing Items status, you may be able to edit your shipping address on the Your Orders page. Read the Check Order Status section above for more information on order status messages.To edit your default shipping address, select Change your default shipping or billing info on the Your Account page of online Order Status (Opens in a new window). Updates will take effect for future orders.
Edit Email Address
If you didn't receive an Order Acknowledgment, Pickup or Shipment Notification email, we may have an incorrect email address, or the emails are stuck in your spam or junk mail folder. You can update your email address on the Your Orders page of online Order Status (Opens in a new window).
To edit the default email address on your account, sign in to online Order Status (Opens in a new window) and navigate to Account Settings. Edits to the default email address will only take effect for future orders.
If you need assistance with viewing or editing your order, please contact an Apple Store Customer Service at 1-800-854-3680.
So long as your item is not in Prepared for Shipment or Shipped status, you may be able to cancel an item or the entire order online.To cancel an order or item, visit online Order Status (Opens in a new window). On the Your Orders page, find the item you want to cancel and select Cancel items.
Once you've submitted your cancel request, the status message of the item will read Canceled or Pickup Canceled. If you canceled an item that was shipping to a physical address, you will not be billed for your item. If you canceled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancel request.
If you are unable to cancel your item online, you may be able to return your item. To see if your item is eligible for a return, refer to the Returns & Refunds help page or call Apple Store Customer Service at 1-800-854-3680.
View or Print Invoice
Once an item is billed, Apple creates an invoice. You can view or print individual invoices for each item on your order.
To view or print your invoice, log in to online Order Status (Opens in a new window) and click the View Orders button. Click the Print Invoices link on the Your Orders page to get a printable image of your invoice(s).
If you need assistance with viewing or printing your invoice, please contact an Apple Online Store representative