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Frequently Asked Questions

  • All iPhone 12 and iPhone 12 Pro models are 5G capable. For 5G access, you need to activate your iPhone with a carrier that offers 5G service. Some carriers may also require a 5G service plan or a new SIM. Contact your carrier for more information. To learn more, visit https://support.apple.com/en-us/HT204039.
  • Yes, you do. When you buy the iPhone from apple.com, it is sold unlocked. You can contact a carrier directly to learn about the tariffs available for iPhone.

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  • Buying a SIM-free iPhone from apple.com allows you to choose your own carrier and change carriers at any time. iPhone may also be available at a lower price with a contract directly from your wireless carrier.
  • No. iPhone SIM cards are not interchangeable with the SIM card in iPad.
  • eSIM technology allows you to add a voice and data plan to your iPhone without using a nano-SIM card. Activating an eSIM will require scanning a valid QR code distributed by a wireless carrier, or signing up for a participating plan through a wireless carrier app.*

    * Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expires). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT209044.
  • The majority of features will work with your network. Certain features, such as Visual Voicemail, require carrier support and may not function on your carrier’s network. Contact your carrier for more details or read the wireless carrier support and features article for more information.
  • Carriers typically sell iPhone with a contract that subsidizes the initial purchase price of the phone. By purchasing your iPhone without a contract, you can use any SIM card from a compatible carrier, including your current one.
  • Yes. iPhone is enabled to work on networks using GSM around the world. Because iPhone models sold by apple.com are unlocked, you can purchase a SIM card and service from a local carrier at your destination. Or check with your home carrier regarding international roaming charges.
  • No. Orders placed through apple.com can be shipped only within the country or region of purchase. You can also shop for friends and family in countries or regions where iPhone is sold. Just visit the local store of the country or region where you want your products delivered. Or for fast, easy ordering and expert advice, call an Apple Store Specialist on 8000 444 0396.
  • It’s our trade-in and recycling program that’s good for you and the planet. If your current iPhone is eligible for trade-in credit, you can offset the purchase price of a new one. If it’s not eligible for credit, you can recycle it for free.
  • Whether you’re making a purchase or not, we’ve made it easy to trade in an eligible iPhone either in a store or online. Just answer a few questions regarding model and condition and we’ll provide an estimated trade-in value or a simple way to recycle it.

    If you trade in online, we’ll apply your estimated trade-in value to the purchase of your new iPhone. Then we’ll arrange for you to send us your old iPhone. Once we receive it, we’ll inspect it and verify its condition. If the condition matches what you described, there’s nothing more you need to do. If the condition doesn’t match, a new trade-in value will be provided.

    You’ll have the option to either accept this revised value or reject it. We’ll work with you to confirm that you still want to move forward with the trade-in.

    If you accept the trade-in estimate in the store, we’ll give you credit toward your iPhone purchase.

  • Your estimated trade-in credit will be applied to the payment method used to purchase your new iPhone once we confirm the condition of your trade-in device. If the trade-in value exceeds your purchase total, we’ll refund the difference on an Apple Store Gift Card. And if your device is not eligible for credit, we can recycle it for free or return it to you.
  • Generally it takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and process your trade-in.

    Recycling a device is much faster. When we email you a prepaid shipping label, just send your device to our recycling partner.

MagSafe. Everything just clicks.

MagSafe is a new ecosystem of accessories for easy attach and faster wireless charging. With endless ways to combine, there is a mix to match any style.