Does Belkin charge work for iPone XR with Defender otterbox case?

Belkin Boost Up Wireless Charging Pad

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    I have the iPhone XS Max in a otterbox defender case and the Belkin boost up wireless charger would not work even though the case is less than 3mm thick. Contacted Belkin and after weeks of going back and forth all they would do is offer a refund and it seemed they were reluctant to even do that.

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