Apple - Support - AppleCare Overview (Asia)

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Your new Apple product comes with some great tools to help you get started using it.

On-Screen Help for Your Macintosh
Whenever you have a question about how to use your computer, use the on-screen Help Center to find the step-by-step instructions and troubleshooting information you need. From the Macintosh desktop, simply look in the Help menu at the top of the screen (for Mac OS X Server, look in HelpViewer).

Product Manuals
The printed or electronic manuals that came with your Apple product provide detailed instructions to help you use the product effectively. A large selection of Apple product manuals in PDF (readable in Adobe Acrobat) are also available for downloading in the United States at www.apple.com/support.

The Apple Support web site is available to help you 24 hours a day, 7 days a week. You’ll find comprehensive product information as well as technical assistance and software updates.

Knowledge Base (KBase)
Apple’s new Knowledge Base contains current and recent product technical information, troubleshooting tips, and how to articles. To use the Knowledge Base, you'll need an Apple ID account. You can create one here.

Discussions
Apple Discussions offers a variety of forums for product-specific information and feedback. To use Discussions, you'll need an Apple ID account. You can create one here.

Software Downloads
The Apple Software Downloads site, which contains a complete collection of updates, utilities, and full software installers, is updated daily.

Tech Info Library (TIL)
Apple’s searchable support database includes numerous technical articles, troubleshooting tips, technical specifications, product histories, system configurations, and much more.

If you have a question about the installation, launch and recovery of supported software-or about configuration of Apple and supported third-party products-that cannot be answered by the other options listed in this guide, call Apple on the appropriate country number at no charge (cost of local call, higher from mobile or public phones).

You can use this telephone assistance for 30 days from the date of purchase for most Apple products. Please be prepared to provide the product’s serial number.

Extended use of this valuable service can be obtained by purchasing the AppleCare Protection Plan for hardware and Mac OS questions.

For extended support on our Professional products such as Final Cut Pro or Mac OS X Server, AppleCare provides a per incident support via the AppleCare Professional SupportLine or, for a comprehensive solution including phone support, AppleCare can provide a Managed Services programme.

AppleCare support products offer some great tools to help you optimise and troubleshoot Apple systems.

AppleCare Protection Plan
The AppleCare Protection Plan provides three years of service and support for your new iMac, iBook, Power Mac or PowerBook at one economical price. The plan includes direct telephone access, powerful diagnostic tools, Apple-certified repairs and simplified access to Apple’s Internet support options.

AppleCare Technician Training
AppleCare Technician Training provides all the information you need to prepare for the AppleCare service certification exams for Macintosh and PowerBook systems. This easy-to-use, self-paced or leader-led course includes training materials, diagnostic tools and extensive information from Apple’s own technical library.

If you need support on Apple products after the 30-day complimentary support period, you can buy 1-incident support assistance.

AppleCare SupportLine provides installation, launch, recovery and tutorial support on hardware, MacOS and some application software.

AppleCare Professional SupportLine provides expert-level assistance on Apple professional solutions including MacOS X Server and Final Cut Pro.

Managed Services is an option if you wish to tailor support for your organisation. Please call Apple on the appropriate country number for further information.

Non-Apple Software
Applications from other companies may be included with your Apple product. Questions about these products should be directed to their manufacturers. Phone numbers for product assistance are usually listed near the beginning of the applications’ manuals or on the Macintosh Product Guide.

Apple eNews
Apple eNews is a free biweekly electronic newsletter that provides up-to-date information on Apple products, special offers, and company news.

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