The AppleCare Professional Mac OS X Server Series provides convenient, toll-free, priority
access to senior Apple technical support representatives.
Built-in Support
Customers who purchase Mac OS X Server software receive round-the-clock
access to web-based support through Apple's Mac OS X Server
support web site, the Tech Info
Library (TIL) and Tech Exchange.
Mac OS X Server Support Options
- Australia
AppleCare Professional Mac OS X Server Series products can be purchased
directly from Apple by calling 133 622 (press 2 for Tech Support, then 2 for
incident* registration).
Options include:
| AppleCare Professional Mac OS X Server Per Incident | A$349 per incident* |
| Hours of operation: | Monday to Friday, 9am to 9pm; Saturday 12pm to 6pm (AEST) |
Payment options:
| Visa, MasterCard and AMEX
|
- New Zealand
- to be advised
- Hong Kong
- to be advised
- Singapore
- to be advised
*An incident is defined as a question relating to a specific, discrete
issue that can be answered by isolating its origin to a single cause. Some incidents
may require more than one phone call to reach resoltuion. Customers have up to
12 months to use incidents purchased through any of the services.
The scope of support for all fee-based options includes:
- installation: drive preparation, partitioning, customised installation,
reinstallation, installing Apple-provided upgrades and setup assistants
(where applicable)
- configuration: hardware configuration
- software troubleshooting: boot or network failure diagnosis
- recovery
AppleCare Professional Mac OS X Server Series agreements are not
constrained through the identification of specific customer contacts
or by the number of servers they manage. The agreement expires at the
end of one year or when the maximum number of support incidents has been
reached, whichever comes first.
All fee-based support options include support for:
- Apple File Services
- Apache Group's Apache Web Server
- WebObjects 4.0 Developer (installation only)
- NetBoot Server and Macintosh Manager Server
Scope of support for Mac OS X Server does NOT include:
- QuickTime 4.0 Streaming Server (preview version)
- Training
- Consulting
- Network design
- Compiling - developer support
- Scripting (shell, perl, TCL/Tk, etc.)
- Usage or troubleshooting of third-party software and hardware products, even if bundled with the sale of Apple hardware or software
Copyright 1999, Apple Computer, Inc. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S.A. and other countries. Product specifications are subject to change without notice.
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