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Frequently Asked Questions

  • All iPad Pro, iPad (6th generation), iPad (5th generation), iPad Air 2, iPad mini 4 and iPad mini 3 models with Wi-Fi + Cellular can use either the Apple SIM card with an activated account, or a carrier-supported nano-SIM card. The 12.9-inch iPad Pro (2nd generation), 10.5-inch iPad Pro and 9.7-inch iPad Pro include an embedded Apple SIM. The 12.9-inch iPad Pro (3rd and 4th generation) and 11-inch iPad Pro (1st and 2nd generation) support eSIM. iPad Air, iPad mini 2 and iPad mini models with Wi-Fi + Cellular use a carrier-supported nano-SIM card.

    More information on iPad support for LTE networks by carrier and country or region

  • There are two Apple Pencil models. The original Apple Pencil is compatible with the 12.9‑inch iPad Pro (1st and 2nd generation), 10.5‑inch iPad Pro, 9.7‑inch iPad Pro and iPad (6th generation). Apple Pencil (2nd generation) is compatible with the 12.9‑inch iPad Pro (3rd and 4th generation) and 11‑inch iPad Pro (1st and 2nd generation).

  • It’s our trade-in and recycling program that’s good for you and the planet. If your current iPad is eligible for trade-in credit, you can offset the purchase price of a new one. If it’s not eligible for credit, you can recycle it for free.

    Learn more

  • Just answer a few questions online or in an Apple Store regarding the condition of your iPad. We’ll provide either an estimated trade-in value or a simple way to recycle it.

    If you’re trading in online, we’ll calculate your estimated trade-in value during the purchase of your new iPad. We’ll then send you a trade-in kit (at no cost to you) so you can send us your device. Once we receive your trade-in device, a team will inspect it and verify its condition. If the condition matches what you described, we’ll credit the trade-in value to your original payment method. If it doesn’t match, we’ll notify you of the revised value and confirm if you still want to move forward with the trade-in.

    If you accept the trade-in estimate in the store, we’ll give you instant credit towards a purchase.

    And if you choose to recycle your device, we’ll either handle it in the store or provide a prepaid shipping label so you can send your device to our accredited recycling partner.

  • Your estimated trade-in credit will be applied to the payment method used to purchase your new iPad once we confirm the condition of your trade-in device. If the trade-in value exceeds your purchase total, we’ll refund the difference on an Apple Store Gift Card. And if your device is not eligible for credit, we can recycle it for free or return it to you.
  • Once we’ve received your trade-in device, a team inspects it and verifies its condition. If the condition matches what you’ve described, you will receive the estimated value. If it doesn’t match, we’ll notify you of the revised value and confirm that you still want to move forwards with the trade-in.
  • If you’re trading in online, it generally takes 2–3 weeks. But the sooner you send us your device, the sooner we can verify its condition and apply the trade-in credit to your order. If you’re trading in at an Apple Store, you’ll receive either instant credit towards your next purchase or an Apple Store Gift Card you can use anytime.

    Learn more

Compare iPad models.

12.9-inch and 11-inch Liquid Retina display with ProMotion

A12Z Bionic chip

Compatible with Magic Keyboard and Smart Keyboard Folio

Compatible with Apple Pencil (2nd generation)

10.9-inch Liquid Retina display

A14 Bionic chip

Compatible with Magic Keyboard and Smart Keyboard Folio

Compatible with Apple Pencil (2nd generation)

10.2-inch Retina display

A12 Bionic chip

Compatible with Smart Keyboard

Compatible with Apple Pencil (1st generation)

7.9-inch Retina display

A12 Bionic chip

Compatible with Bluetooth® keyboards

Compatible with Apple Pencil (1st generation)

Get one year of Apple TV+ on us when you buy an eligible iPad.◊◊