Questions & Answers for Philips HUE HomeKit Upgrade Bridge (for Current HUE Bridge Users)

Philips HUE HomeKit Upgrade Bridge (for Current HUE Bridge Users)

18 Questions + 10 Answers

Back To Product

Follow this Product

18 Questions from the Community

Will bulbs that worked with my old bridge work with the 2nd generation bridge?
I have an old bridge with 14 bulbs, and just bought a 2nd generation bridge and 4 additional bulbs, but the new bridge is only recognizing the 4 new bulbs! Is there a compatibility issue here?
- Asked by Teresa L from Seattle
- 05/12/2016
- Flag as inappropriate (Will bulbs that worked with my old bridge work with the 2nd generation bridge?)
Answer now (Will bulbs that worked with my old bridge work with the 2nd generation bridge?)

1 Answer (Will bulbs that worked with my old bridge work with the 2nd generation bridge?)

Similar Questions (Will bulbs that worked with my old bridge work with the 2nd generation bridge?)
Answer
My experience was just the opposite. 20 bulbs - including regular, flood and strips - bought with 1st generation bridge all work well on the new bridge. I find Siri is very good with Hue - I just say "Welcome Home", "Good morning" or "Bedtime" and the scene is set. For me, given how deep I was (am) with Hue, it really was worth upgrading bridge to get HomeKit compatibility.
- Answered by Ronald W from Philadelphia
- 08/10/2017
- Flag as inappropriate Answer (Will bulbs that worked with my old bridge work with the 2nd generation bridge?)
If I buy this product and a Hue Light (or two) is that sufficient or MUST I buy the starter kit as well?
- Asked by Rob D from Calgary
- 14/11/2015
- Flag as inappropriate (If I buy this product and a Hue Light (or two) is that sufficient or MUST I buy the starter kit as well?)
Answer now (If I buy this product and a Hue Light (or two) is that sufficient or MUST I buy the starter kit as well?)

1 Answer (If I buy this product and a Hue Light (or two) is that sufficient or MUST I buy the starter kit as well?)

Similar Questions (If I buy this product and a Hue Light (or two) is that sufficient or MUST I buy the starter kit as well?)
Answer
Buying piecemeal is fine, the starter kits are just bundles with a small discount built in.
- Answered by Jayson K from Lexington
- 15/09/2016
- Flag as inappropriate Answer (If I buy this product and a Hue Light (or two) is that sufficient or MUST I buy the starter kit as well?)
Is this the 3rd generation HUE?
- Asked by Javier H D from Corona
- 08/08/2017
- Flag as inappropriate (Is this the 3rd generation HUE?)
Answer now (Is this the 3rd generation HUE?)

No answers yet

Similar Questions (Is this the 3rd generation HUE?)
What do I need to qualify for it? I have the older version and ordered the upgrade but was charged full price?
- Asked by Manar C from Orleans
- 18/12/2015
- Flag as inappropriate (What do I need to qualify for it? I have the older version and ordered the upgrade but was charged full price?)
Answer now (What do I need to qualify for it? I have the older version and ordered the upgrade but was charged full price?)

No answers yet

Similar Questions (What do I need to qualify for it? I have the older version and ordered the upgrade but was charged full price?)
If I buy the starter kit do I need to then buy the upgraded Bridge as well? They have two different part numbers.
Upgraded Bridge is it necessary
- Asked by Kimberly L from Ottawa
- 15/12/2015
- Flag as inappropriate (If I buy the starter kit do I need to then buy the upgraded Bridge as well? They have two different part numbers.)
Answer now (If I buy the starter kit do I need to then buy the upgraded Bridge as well? They have two different part numbers.)

No answers yet

Similar Questions (If I buy the starter kit do I need to then buy the upgraded Bridge as well? They have two different part numbers.)
can you use this bridge and buy single bulbs instead of buying the starter pack?
- Asked by Esther K
- 16/12/2015
- Flag as inappropriate (can you use this bridge and buy single bulbs instead of buying the starter pack?)
Answer now (can you use this bridge and buy single bulbs instead of buying the starter pack?)

No answers yet

Similar Questions (can you use this bridge and buy single bulbs instead of buying the starter pack?)
I own a motorhome w/ all LED light & I access the internet from a mobile hotspot. Is it possible to setup a HUE HomeKit in my RV?
- Asked by Kendall B from Plano
- 03/02/2016
- Flag as inappropriate (I own a motorhome w/ all LED light & I access the internet from a mobile hotspot. Is it possible to setup a HUE HomeKit in my RV?)
Answer now (I own a motorhome w/ all LED light & I access the internet from a mobile hotspot. Is it possible to setup a HUE HomeKit in my RV?)

1 Answer (I own a motorhome w/ all LED light & I access the internet from a mobile hotspot. Is it possible to setup a HUE HomeKit in my RV?)

Similar Questions (I own a motorhome w/ all LED light & I access the internet from a mobile hotspot. Is it possible to setup a HUE HomeKit in my RV?)
Can I connect the hub to the router through an access point
All of the Ethernet connections to my router are used. I have an access point which is connected to the router via wifi, and to which I can connect another device, such as a computer. If no other device is connected to it, can I use this access point to connect the hub to my router?
- Asked by Carleton M from Laguna Niguel
- 05/12/2016
- Flag as inappropriate (Can I connect the hub to the router through an access point)
Answer now (Can I connect the hub to the router through an access point)

No answers yet

Similar Questions (Can I connect the hub to the router through an access point)
If I never had hue bridge, can I buy this one to start?
- Asked by Kevin V from Riviere-du-loup
- 09/12/2015
- Flag as inappropriate (If I never had hue bridge, can I buy this one to start?)
Answer now (If I never had hue bridge, can I buy this one to start?)

1 Answer (If I never had hue bridge, can I buy this one to start?)

Similar Questions (If I never had hue bridge, can I buy this one to start?)
Answer
Yes. I started out with Hue lights by just buying this bridge and one of their lamps.
- Answered by Mary L from Ottawa
- 30/12/2016
- Flag as inappropriate Answer (If I never had hue bridge, can I buy this one to start?)
Can I transfer data from the old HUE bridge to this one?
Is it possible to transfer the scenes, devices, bulbs, settings etc. from my existing HUE bridge to this new one upon installation, or will I have to set it all up again from scratch?
- Asked by M T
- 06/01/2016
- Flag as inappropriate (Can I transfer data from the old HUE bridge to this one?)
Answer now (Can I transfer data from the old HUE bridge to this one?)

1 Answer (Can I transfer data from the old HUE bridge to this one?)

Similar Questions (Can I transfer data from the old HUE bridge to this one?)
Answer
Yes. The Hue app allows you transfer your settings from your existing gen 1 bridge to the new 2nd gen bridge via your network. You just need have them both on your network at the same time.
- Answered by Andrew C from St Kilda
- 04/07/2016
- Flag as inappropriate Answer (Can I transfer data from the old HUE bridge to this one?)
Do you need the original Hue hub before adding this hub? or does this hub actually replace the other hub
- Asked by Ronald M from Land O Lakes
- 22/11/2015
- Flag as inappropriate (Do you need the original Hue hub before adding this hub? or does this hub actually replace the other hub)
Answer now (Do you need the original Hue hub before adding this hub? or does this hub actually replace the other hub)

1 Answer (Do you need the original Hue hub before adding this hub? or does this hub actually replace the other hub)

Similar Questions (Do you need the original Hue hub before adding this hub? or does this hub actually replace the other hub)
Answer
Replaces the old hub.
- Answered by Edward M from East Perth
- 12/06/2016
- Flag as inappropriate Answer (Do you need the original Hue hub before adding this hub? or does this hub actually replace the other hub)
Can the bridge update be the first bridge one has or is the basic bridge required?
- Asked by Jim H from Fort Worth
- 15/02/2016
- Flag as inappropriate (Can the bridge update be the first bridge one has or is the basic bridge required?)
Answer now (Can the bridge update be the first bridge one has or is the basic bridge required?)

1 Answer (Can the bridge update be the first bridge one has or is the basic bridge required?)

Similar Questions (Can the bridge update be the first bridge one has or is the basic bridge required?)
Answer
You need to surrender the old bridge.
The new bridge is stand alone in operation.
- Answered by Edward M from East Perth
- 12/06/2016
- Flag as inappropriate Answer (Can the bridge update be the first bridge one has or is the basic bridge required?)
Do we have to bring in proof of having a hue hub already? Else how will you know if people are eligible for the discount price?
- Asked by Guy S
- 22/12/2015
- Flag as inappropriate (Do we have to bring in proof of having a hue hub already? Else how will you know if people are eligible for the discount price?)
Answer now (Do we have to bring in proof of having a hue hub already? Else how will you know if people are eligible for the discount price?)

No answers yet

Similar Questions (Do we have to bring in proof of having a hue hub already? Else how will you know if people are eligible for the discount price?)
do I need to trade-in my current bridge in order to get the new upgrade bridge with discount?
- Asked by Marcos L from Sao Paulo
- 30/11/2015
- Flag as inappropriate (do I need to trade-in my current bridge in order to get the new upgrade bridge with discount?)
Answer now (do I need to trade-in my current bridge in order to get the new upgrade bridge with discount?)

No answers yet

Similar Questions (do I need to trade-in my current bridge in order to get the new upgrade bridge with discount?)
How does the upgrade process work?
I have the existing Hue Bridge and would like to upgrade to this one. How does the upgrade process work? Do I need to bring the old one to an Apple Store to purchase the new one? The new Bridge never seems to be available online which suggests there's some kind of catch to getting it at the reduced upgrade price. Please explain.
- Asked by Marke K from Ottawa
- 11/12/2015
- Flag as inappropriate (How does the upgrade process work?)
Answer now (How does the upgrade process work?)

No answers yet

Similar Questions (How does the upgrade process work?)
Does this work if I get the Hue bulbs on their own without the "old" bridge as the starter kit with bridge and two bulbs is unavailable...
- Asked by Adam G
- 26/11/2015
- Flag as inappropriate (Does this work if I get the Hue bulbs on their own without the "old" bridge as the starter kit with bridge and two bulbs is unavailable...)
Answer now (Does this work if I get the Hue bulbs on their own without the "old" bridge as the starter kit with bridge and two bulbs is unavailable...)

No answers yet

Similar Questions (Does this work if I get the Hue bulbs on their own without the "old" bridge as the starter kit with bridge and two bulbs is unavailable...)
does this device work with Siri?
- Asked by Brian C from Beaumont
- 23/01/2016
- Flag as inappropriate (does this device work with Siri?)
Answer now (does this device work with Siri?)

2 Answers (does this device work with Siri?)

Similar Questions (does this device work with Siri?)
Does this work outside?
- Asked by Stephanie W from Lake Wales
- 23/02/2017
- Flag as inappropriate (Does this work outside?)
- Asked about: Eve Motion Wireless Motion Sensor
Answer now (Does this work outside?)

1 Answer (Does this work outside?)

Similar Questions (Does this work outside?)

Prices include GST and delivery charges (unless otherwise indicated).

ABN 46 002 510 054.