• 1.0 out of 5 stars

    6 months and no service and updates ��

    More than 6 months that HomeKit ask all the time for un update of the firmware and launch App Schlage... but no update menu or link nowhere... Sent 3 requests for help and nothing ! �� Even the last app update didn't change anything... Have to live with the error and Notification 1 on HomeKit !

  • 5.0 out of 5 stars

    It Just Worked

    So far I've had this lock for about a month. I followed the instructions and it worked first go. I'm at a loss as to the negative reviews. I did not experience any of the issues that others appeared to have.

    My kids use it and - via Homekit - I have provided access to others who require entry to my home.

    Don't believe the negative reviews. This thing just works out of the box.

  • 5.0 out of 5 stars

    Nice lock

    I am very pleased with my Smart Sense. It does everything it promised to do. Whatever problem - and there was only one - during installation was my fault not the instructions. Once i read more carefully everything was very easy. Setting up the apps and Home was surprisingly easy. It almost set itself up. I am still working on sharing the data with other users of the lock but that is not the lock's fault. It is expensive but I believe worth it. It also provides 5 ways of unlocking your door - key, app, remote, keypad, and Siri. It is impressive and actually makes me smile.

    1 of 1 people found this useful

  • 4.0 out of 5 stars

    So far so good

    Installation was pretty easy and took maybe half an hour in total - Our house is fairly new so everything lined up properly. App setup was quick as well. I setup the Sense to auto lock after 15 seconds - very handy feature for us.

  • 1.0 out of 5 stars

    Not certified for apartments or units in a building

    Non fire standard, due to deadbolt manual action.
    This needs to be on the description.
    Only suitable for houses with external doors.
    Disappointed.

    0 of 1 people found this useful

  • 4.0 out of 5 stars

    It’s working at the moment

    I have had this system for 4 months and couldn’t get it to consistently operate from my iPhone. However after reading comments in this forum I changed my Apple TV sleep mode to never and presto it works. I will check in again in a month or two to confirm it is still operating. Fingers crossed as I believe it is a great system.

  • 2.0 out of 5 stars

    Not very good.

    This is not a very user-friendly or well-thought-out product, neither the hardware nor the software. Setup is gnarly, and the app is contrary and does not not always function properly. Heaven forbid you should have to reset the thing. It was obviously designed by engineers who don't think like home users. I'm pretty savvy, and it was painful hour getting it setup. Plus, the keypad is impossible to see at night. My guests often ask me where the dang keypad is. It has no glow, so the numbers are invisible. If I had it to do again, I'd buy something else.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Unconscionable!

    Absolute frustration with this product!! Schlage owes me a refund, an apology and a cash reimbursement for my hours of wasted time. Do not buy this product!

    - The connectivity is horrible (yes, I have a very strong commercial-grade WIFI system).
    - The app locks up and shows errors when connecting to Bluetooth.
    - Apple Home and this product do not work (constant “no response” messages)

    I’ve downloaded every upgrade, deleted devices, reinstalled, unhooked batteries, updated firmware ... everything! This is absolute junk.

    How does someone sell garbage like this?! Their latest app upgrade states “we’ve listened to our customers”. I think not! Do your customers a favour and recall this product and give us all our money back!!

    Apple should be regretful for attaching their name to this junk.

    8 of 9 people found this useful

  • 1.0 out of 5 stars

    Awful

    Have had two of these for a long time. A smattering of tolerable issues along the way such as slowness and intermittent connectivity. This last update however, end of October, 2017, was terrible. Just awful. Both locks unreachable after they pushed out a firmware update. Customer service unapologetically told me I had to delete all devices, reset the locks to factory default, and redo all programming. We regret the purchase.

    7 of 7 people found this useful

  • 4.0 out of 5 stars

    works for me

    its working properly at my main home for the whole year so far, even tough it is slow to connect using the app to change codes and add users but it works.
    The only issue that I am having is on my secondary home but I think is a homekit issue where my apple TV its not showing the proper location.

  • 1.0 out of 5 stars

    Don't get this Lock. READ WHY.

    I got this lock over a year ago. The installation was ok, but the tech setup took over three tries before it worked with the phone. Customer service were clueless. The lock worked ok for 2 months, after which the phone devices didn't control the lock, heres why. After an IOS update the lock quit working ( only worked from Keypad ). Call Schlage again, they reply "we're working on the issue", with no time line to resolve it. Six weeks later update was released and it started working. This last IOS apple update was the same issue again. Schlage firmware downloads and to this date the lock still does not work from the phone devices. Reset lock to Factory inbox condition and perform setup with no results. The lock is out of warrently, also don't believe a new lock from the same brand would be the answer other than investigating other brands and their issues.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Schlage Needs to Wake Up

    Very disappointed with this product. Took forever to set up. Had to reset the deadbolt multiple times to finally get it to accept a firmware upgrade. Finally have the Schlage Sense App working on an iPhone with iOS 11. However I can't integrate it with Apple's Home App. I get the impression that you currently need Apple TV since the Schlage Sense lock has its own hub which costs extra. After paying $200+ for the lock plus another $200 for a new entrance hand set, I'm not going to pay anymore for a proprietary hub. Wake up Schlage, you're completely destroying your name with such a temperamental product.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Poor Stability

    When it works it works fine, but there are so many issues to get set up and keep it working it's just not worth the trouble. Now they claim the firmware update is causing problems and you have to completely delete the app and reinstall it, take out the batteries all while by the unit to make it work again. Until the next update. If you are considering this product, run don't walk to the nearest exit!!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Don't Buy

    Worked okay for about a 2 weeks. After that forget it. Tried everything to get it up and running again, but no luck. No problems with other devices. August works flawlessly.

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    Solid lock. Don't believe the bad reviews.

    First time writing a review on the Apple Store. Felt like I needed to try to balance out all the negative reviews which I honestly don't understand. Some of these people must be doing it wrong.

    The lock installed easily with very straightforward directions - they even have an installation video in the app that walks you through the process step by step. Very handy.

    Once the lock was installed, setting it up in the app was a breeze. The app easily found my lock and initial setup was over in two minutes. After a 10 minute firmware update, the lock was up and running, available in HomeKit and controllable through Siri. The only "downside" I see is that in order to change lock settings or create passcodes, you have to be within bluetooth range of the lock. But I don't find that wholly unreasonable for security reasons, and again, that's only for changing lock settings and key codes. You can check the status of the lock and lock/unlock it from anywhere once it's setup in HomeKit. I use an iPad mini as a HomeKit hub.

    The only feature I wish it had was geofencing for autounlocking. But the lack of this feature isn't a deal breaker.

    Yes, the lock is loud. Like, very loud. And that might turn some people off. Personally, I'll go with the grade 1 security rating of Schlage over a quieter lock like Kwikset with a lesser security rating. There's also the August Smart Lock but that doesn't have built in HomeKit support, charges you $100 for a passcode feature, and installs on your current deadbolt - which, as long as you have a good deadbolt already, might be a good option. But for those looking for a new, better, more secure deadbolt that's compatible with HomeKit, you can't beat the Schlage Sense.

    And now I sound like a paid corporate shill.

    8 of 11 people found this useful

  • 1.0 out of 5 stars

    Do not buy! Privacy issues!

    They've updated the app and now you have to supply your personal
    information to use the locks.

    It's a bad idea to tell someone your address and then give them access to
    your lock and unlock logs.

    Schlage should be ashamed and give refunds to existing customers.

    7 of 7 people found this useful

  • 5.0 out of 5 stars

    Prestigious Schlage

    Schlage has always made amazing locks. It doesn't stop here. Very happy with mine. I ask Siri all the time if my deadbolt is locked. Love it.

    1 of 2 people found this useful

  • 4.0 out of 5 stars

    Bit of a pain to install, but it works well

    We purchased this after a bad experience where our pet sitter did not show up while we were away, leaving our pets home alone for a week (!! Hooray for drinking the toilet water!). This works amazingly well to keep track of who is coming and going in your house. My kids have different codes, so we know when they've come home too.

    It was a bit of a painful multi-day process to get it installed, with a couple of calls to Schlage. The first difficulty was the actual lock was physically rotated and wouldn't fit. We luckily came across a review from someone else on the internet, who described how he fixed it (with help from customer support). It was a life-saver for us, because it was after hours by this stage (no customer support available) and we did not have a working lock on our door. I wish they had that in their helpful FAQs!

    I did have to have customer support walk me through setting up the home hub, because that aspect wasn't working. We could control it via bluetooth, but not remotely. Some uninstalls and reinstalls later and it was up and running.

    We've had it for just over 6 months. We haven't had any problems, or had to replace the batteries yet. I'm very glad we purchased this lock. Nice to be able to control the door remotely, and wonderful peace of mind to know people are actually coming and going when they should.

    5 of 5 people found this useful

  • 5.0 out of 5 stars

    A great lock!

    I am planning on buying another Sense lock for my backyard door and the reviews on here, especially, the negative ones surprise me.

    I have had the lock on my front door since it was launched in Australia and have never had an issue with it except a glitch when iOS 10 was launched. I had to factory reset the lock and re-enroll the lock with the app. This took around 10 minutes and I have had no issues since then. As others have mentioned in their reviews, two-factor authentication and 'Never Sleep' mode on the Apple TV is very important for the lock to work seamlessly.

    I previously used Apple TV 3 and remote functionality was slow but it worked. I have now upgraded to the Apple TV 4 and remote functionality works flawlessly. I have never had a false positive and always get push notifications when someone opens the lock. Installation was easy and it just required a screwdriver (I replaced an older deadbolt)

    I have a few scenes set up with the Philips Hue. When I open the lock between certain times, the lights turn on and at night, the lights turn off and the door is locked with the push of a button

    I am very happy with the lock itself. It feels sturdy and secure.
    What I would like is a door monitor sensor integrated with the lock rather than having to buy a separate sensor.

    I would definitely recommend purchasing this lock based on my positive experience

    2 of 2 people found this useful

  • 4.0 out of 5 stars

    Bluetooth Pair Schlage Sense For Remote Access w/ Apple TV (4th Generation)

    After almost giving up today, I think I finally figured it out (fingers crossed). After following all the directions for setup and making sure your lock works and is connected to bluetooth, you need to "Set Up Apple TV as a Home Hub". Google that.
    Next, you will need to set your 4th Generation Apple TV to the "Never Sleep" mode. This is very important, otherwise your bluetooth feature will keep unpairing itself with your lock. Go to Settings>General>Sleep After>and then select "Never".
    After doing these things, I took a drive down the street to test the remote access function and it worked! Yay! Also, I was initially worried that my Apple TV hub wouldn't have strong enough bluetooth to reach the Schlage Sense (It's probably 50 ft away on the opposite side of the house through many doorways). I thought I might have to buy a bluetooth extender. Luckily, it seems to be working now but check back in with me tomorrow :)
    In a nut shell, I needed a handyman to help me install this lock. He had to carve out a bigger keyhole slot. But you might not need help if your slot is already the right size. You can test that before you even take the old lock off (I was replacing an old deadbolt). I also used the *additional reinforced keyhole which is recommended for extra security, but not imperative. I'm glad I had help with this, so I'm hoping this will help you as well. Best of luck...

    8 of 9 people found this useful