• 1.0 out of 5 stars

    Died after 3 months

    • Written by Jason O from Wantirna

    Garbage product, died after 3 months and shocks you if you touch the mains pins after removal.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Seriously not impressed!

    • Written by Gary H from Newark

    Straight out of the box this unit was as dead as a dodo. Would not even power up something plugged into it, let alone be set up for homekit use. Instructions were equally as useless. Tells you to plug into a powered socket but shows a picture with the socket turned off. Again shows you how to reset the unit with it held in both hands away from the power socket (which I doubt would work even if the unit wasn’t dead anyway). No troubleshooting information. All in all, a costly peice of junk. Now need a 60 mile round trip to return the thing to the Apple store.

    5 of 7 people found this useful

  • 1.0 out of 5 stars

    Design Failure

    • Written by Andrew N from Mount Ousley

    The Australian version of this device blocks the other socket in the standard Australian twin socket power outlet, so you cannot plug anything else into the second socket. This is about as stupid a design decision as it is possible to make. I have other wifi sockets (Efergy) that are designed so that you can fit two side by side in the standard twin socket. Obvious really. Same for standard Australian power boards. The spacing of the sockets means that the Eve energy blocks adjacent sockets on the power board. Many manufacturers STILL make plug-in power transformers for electrical devices that also block adjacent sockets in Oz plugs and power boards. It took quite a few years before power board manufacturers came up with widely spaced sockets on power boards, at a premium price of course. So if you want to use both wall sockets at the same tme this not the device for you.

    11 of 13 people found this useful

  • 1.0 out of 5 stars


    • Written by Herbet B from Toronto

    After iOS 12 this device is useless. Scheduling doesn't work so there is basically no point in having it. Avoid home automation devices until Apple gets their s*** together on this area.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    useless because it keeps disconnecting

    • Written by Abel S from Dinslaken

    I have three of these in my home, connected to an Apple TV as home hub and controlled via the Apple home app. They work intermittently, sometimes they stay connected for days, sometimes they lose the connection for no apparent reason and refuse to be controlled. Even when they work, there is a noticeable lag between the touch of the button in the app and the light actually switching, which is also very annoying.

    This is a useless, unreliable product that does not work as advertised or expected. I recommend staying away from it.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    Absolutely useless with anything drawing a larger current.

    • Written by Nick T from Toongabbie

    I bought one of these to automatically switch on a heater, because ABSOLUTELY NOWHERE does ANY of the documentation list that there is a limit to how much current the product will (or, in this case, will NOT) handle. It would switch itself off after just a few seconds of being activated.

    At first I thought it was the power board I was using, so I plugged it directly into an extension cord, then plugged it into the wall directly and used an extension cord off it. Then I removed the extension cord from the equation and tried plugging the heater directly into the wall through the device.

    Zero. Zip. Nada. Nothing.

    Either Elgato needs to upgrade the product for use in similar situations, or they should CLEARLY mark on ALL documentation (including websites) that it has a limitation.

    If I could give a zero star review, I would.

    10 of 11 people found this useful

  • 1.0 out of 5 stars

    Dead on arrival and dangerous!

    • Written by Anthony V from Collaroy Beach

    I am hugely disappointed in this product. It arrived today and does not work. I plug it in, follow the instructions and neither the EVE app or home kit can find the device. The manual button on the front also does not work to turn on a lamp.
    Worse than not working, I pulled the unit out of a power socket, and happened to touch the pins, and got a SIGNIFICANT electric shock!
    Remember, it was completely unplugged. Nothing was plugged into this device, and it was not in to the wall.
    It obviously has a fault and held residual current. Extremely dangerous and hurt a little bit.
    If I could rate this a zero I would!

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Compatibility issues with other HomeKit products

    • Written by Nick W from Redhill

    Well designed with clear instructions, this is an easy device to install and configure. Once firmware / software issues are resolved it will be very useful.

    Currently there are compatibility issues with other HomeKit products (Dec 2017): immediately following install, other products stopped working, and application software would not load. Firmware updates did not help. Removing the Eve from Apple Home immediately resolved these issues.

    Everything has been reported to Apple and other vendors, so hopefully a fix will be forthcoming.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Stopped working after 4 months

    • Written by Rohit W from Sunnyvale

    - The plug worked ok for 4 months, was plugged in and working fine, but one fine day suddenly stopped
    - All the documentation included with the item, and online is out of date. Kept mentioning press a button on the side to reset. There is no button on the side
    - Called customer support, very courteous and available on Sunday. They also repeated the same instructions - to press the button on the side. When I mentioned there was none, they went to the lab to get a real product to check. Found out there was no button and that the LED in front not side was also the button. Pressing that did not reset.
    - Started a case, so will probably be replaced under warranty.
    - The customer service person asked where in the world I was calling from - which is understandable - as they have different product versions in different parts of the world. However, the people working on the case started the case by asking the same question over email.
    - One star, as it has been forever since I bought something which stopped working within few months and under warranty. Not the best use of my time to follow-up on warranty. Have bought similar products from iDevices which have been working fine without needing any special attention.

    11 of 19 people found this useful

  • 1.0 out of 5 stars

    Defective - tuns off at random

    • Written by John F from Orwell

    After using the plug for 24 hours, it is very clear that this plug has a very serious problem: It turns off all by itself at random. This happened to me 6 times in one day. I wondered if this was unique to my individual unit, but after reading the reviews on amazon I realized that other people are having exactly the same problem. I am returning it for a refund.

    11 of 16 people found this useful

  • 1.0 out of 5 stars

    turns off by itself

    • Written by Murat T from Novato

    This would be a 5 star product, if it actually worked.

    I hooked it up to a wall air conditioner. It turns itself off randomly every couple hours. In one day it will turn itself off 3-5 times.

    I tried multiple units and they all produce the same problem.

    13 of 24 people found this useful

  • 1.0 out of 5 stars

    Very disappointing

    • Written by c B from leighton buzzard

    I bought this to control some outside lights so that when we drive in we switch on the lights but it will only work on one phone so my wife cannot turn on and off the lights. I called the helpline and they told me to switch on and off the lights manually. Well, i think that defeats the object of a wifi plug.

    9 of 30 people found this useful

  • 1.0 out of 5 stars

    Don't work

    • Written by Camilla R from Windlesham

    Bought these for the xmas lights, but just won't work.

    Doesn't turn on/ off at set time.
    Frequently unreachable from HomeKit app and you have to go around and manually push the button on each.
    Can't get them to work with the Eve app.

    Not sure if it's because they're incompatible with Hue lights.

    Will return them tomorrow.

    5 of 17 people found this useful