• 2.0 out of 5 stars

    nice typing experience, not reliable

    I get the inexplicable "this accessory is not supported error" randomly, and now it seems to be just dying. Connection started to get spotty 3-4 months ago and getting progressively worse, have to re-seat it multiple times, tried wiping the connectors, just failing to the point where it's unusable. This with very light use as well, quite disappointing. This and warranty is provided as an accessory (12 months coverage) not via Apple Care, even more irritating. I'll be looking elsewhere for a replacement.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Accessory Not Supported By This Device... is his

    I loved this keyboard then all of a sudden I started getting a message “Accessory Not Supported By This Device” How can that be Apple made this device. I’ve called Apple 5 times and they pretend they never seen this before. We try the hard reboot but nothing works. Now I see there are many others having the same issue. I’m sure not going to fork out $130 for a new one. I wish Apple would stand behind their product and recognize they have a product defect. It’s such as shame and now I stuck.

    1 of 2 people found this useful

  • 3.0 out of 5 stars

    Lettering wears off

    Does the job. (Don’t buy a 12.9” without a keyboard as it’s too big to hold comfortably). Not a lot of travel on the keys. I wish there was another mm or two. Biggest problem is the lettering wears off the keys after about a year. I have lost E, R, T, A & S, so far. Best substitute I have found is making some more with a dymo lablemaker, but this only lasts a month or so (they wear off as well).

  • 1.0 out of 5 stars

    Really wish it worked

    When it works, it’s great. But too often I get the “accessory not supported” error message and it won’t recognize the keyboard at all. Too buggy to be useful.

  • 4.0 out of 5 stars

    Good Keyboard - bogus support re: switching to IOS for missing functions

    The keyboards good. Lacks backlighting however. Magnets work better than the Apple cover. Pairs well with the Tech21 hard back protector.

    It does not work like a Mac keyboards, so don't be misled.

    The instructions "Switch from your SMART Keyboard etc" are wrong. For a start you only get a partial IOS keyboard bar. Showing the text/spelling choices or username/password options. There is no down v on the keyboard, it is actually the 'globe/world' key you use to 'toggle' this onscreen bar. When you first use it it gives you a keyboard choice dropdown. After selecting the keyboard (usually the language of choice) you want from a pop up menu the emoji screen remains. If you press the keyboard symbol (bottom right) it will toggle off immediately. You have to press the 'ABC'. It will disappear, but whenever you normally have the option bar in IOS it will appear again.

    To cancel the bar when it pops up press the down v in the right hand corner. You may have to re-toggle to get it to work again.

    Apple need to train their support staff about this. I spent a wasted hour going through it with two of them!!! They hadn't even seen the keyboard!

  • 2.0 out of 5 stars

    OK BUT

    I like the minimalist and lightweight profile. It was working well at first. However, over time, the reliability diminished. The connection is not stable. I had to reboot my iPad Pro frequently to reconnect the keyboard again. I switched to the Logitech Create, and it was very reliable. However, it was was bulky. I realize you can't have everything, but reliability is a must, especially if you're paying that much.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    It stopped working

    After about 18 months, it stooped working. It’s a shame. I do not recommend

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    One of the worst products ever released

    This keyboard causes me so many issues. It's not working reliably and constantly disconnects.

    I will keep going back to the Apple Store (both devices are within AppleCare cover) and will keep replacing this.
    At such a high cost, this product should not be on the market.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Stupid keyboard

    It should be renamed as stupid keyboard. It only works when it wants to, and more than often it just doesn’t work when you type. For those who consider using iPad Pro/Smart Keyboard for productivity purposes, please think thoroughly because it’s never gonna be as reliable as your laptop. Apple should be sorry for releasing this product.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Not worth the money

    Connection issues while still under warranty, replaced by Apple -good service. 2nd one stopped working after 13 months, definitely NOT DURABLE enough to be a portable product. Not worth the money or hassle

  • 1.0 out of 5 stars

    Stops working

    This Smart Keyboard is guaranteed to become a Smart Cover. The keyboard stopped working with an error message that says device not support it. Don’t wast your money.

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Fantastic keyboard, but short life :-(

    I loved this keyboard, excellent design but flawed when used frequently, intermittent connectivity, 18 months old now works 1/3rd of the time. frustrating. Too expensive to replace, ill try others.

  • 1.0 out of 5 stars

    Shockingly bad

    Two huge flaws:
    1) This keyboard doesn’t stay connected well at all. The soft keyboard constantly pops up requiring me to reseat it.
    2) As a cover, the magnet isn’t strong enough so you cannot wrap it around without it falling off.

    Minor gripe. There isn’t backlighting. I cannnot type well in low light and with non standard keys touch typing isn’t straight forward.

    I sent it in for repair. They sent it back and said this is normal.

    $160 down the drain. They don’t deserve a star for this product.

    7 of 8 people found this useful

  • 3.0 out of 5 stars

    Second one and stopped working

    I bought this keyboard and within a week it stopped working. It made a sound like a key was being pressed in error. I took it back and they did not want to replace it telling me it might be my iPad. Eventually they replaced it and it worked for a couple of months and went bad again. I am afraid to buy another one of these keyboards so for my sons iPad we purchased a different type. It works but this Apple one when it works is much better. I hope Apple solves the problem.

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Unreliable and hard to exchange

    I’m on my second Smart Keyboard. Apple acknowledged a problem with the first version - the keys didn’t work. I got a free exchange. It’s the same problem with the second version. Done with Apple Smart Keyboards. Suggest looking for a well-rated, third party product. I brought in the second one and was told “No,” that there was not a problem with it. The problem only happens some of the time.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Cheaply made

    It works grate for the first months the after no connection the worst product by Apple

    9 of 10 people found this useful

  • 2.0 out of 5 stars

    Too heavy

    The lightness and portability of the device gets compromised
    Also is good that fits well but it gets too attached to the screen, which makes it uncomfortable when working for a few hours.
    A lighter keyboard would cover for that

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Nice design, poor quality

    This keyboard was awesome when I first purchased it. After 1 year it stopped connecting. I use it as a stand now.

    13 of 14 people found this useful

  • 2.0 out of 5 stars

    Great design, poor quality

    Love the slim profile of this keyboard and how it feels when typing. Unfortunately stopped working after less than 2 years of use. For $160 should last longer or come with a better warranty.

    14 of 14 people found this useful

  • 5.0 out of 5 stars

    Fantastic keyboard . . . if you get the latest version ;-)

    I bought this keyboard along with my first generation iPad Pro 12.9 in late 2015. It worked . . . for a while. Then I began to experience periodic "disconnects" when the keyboard would disconnect from the smart connectors and the on-screen keyboard would appear. Because the problem was sporadic, I assumed that it was dust or dirt creating the problem. So I cleaned and cleaned the connectors. But the problem remained.

    When I read that Apple was issuing a recall for this keyboard, I took it in to my local Apple store. After testing it (and verifying the random disconnect problem), they replaced the keyboard on the spot.

    And the new one: MARVELOUS (as Billy Crystal would say). Better travel on the keys, more rigid construction, and no problem with disconnection. THIS is the keyboard I had expected and now, three years later, I have.

    Good things come to those who wait . . . and when Apple chooses to fix the problem ;-)

    If you have a 12.9 iPad Pro and need/want a keyboard, this new one won't disappoint. My iPad Pro is now almost a laptop replacement thanks to having a reliable keyboard.

    13 of 14 people found this useful