• 1.0 out of 5 stars

    Not worth on buying this!!

    It is good at the first time. Time after time, its totally not functioning after a year and 3 months. Apple SHOULD extend the warranty to ensure their consumers!!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    One more that stopped working...

    Add us to the list of users who had one of these stop working at about the 1yr mark. I'm usually ok with paying a little more for Apple products because they hold up well, but this one definitely doesn't fit that mold.

    1 of 1 people found this useful

  • 2.0 out of 5 stars

    Failing to Work and Apple provides no diagnosis

    Like the other reviewers, after about a year, I'm getting the 'Accessory not Supported' message. I reboot and most times it starts to work but not always.
    This is not Apple reliability, and if Apple cared about their users, they would post a message explaining and acknowledging the problem. At least they should provide a step by step diagnostic to determine when and if it is necessary to replace the keyboard. I'm hesitant to do so as I don't want to blow that kind of money if it's not going to fix the problem.
    I'm typing this on my new iMac. Hope it lasts longer.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Don’t buy this keyboard

    Stopped working about a year and a half after purchase. “accessory not supported” error, no input through keyboard. Believe the other similar reviews.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Stopped Working After 1 Year:Believe the poor reviews!

    i'm not paying another $150 for a third keyboard. Terrible product!

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Unreliable

    At my office several of us have (and hate) this keyboard. Started cutting out after 2 weeks of light use. I am on my third in 3 months. Others are on their 4th or fifth. Yet somehow the company mandates that we use this clunky piece of junk,

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Poor keyboard-don’t buy

    I purchased this keyboard at the same time I purchased my IPad Pro, it was the recommendation made by the Apple store salesman. It worked great for the first year, then it stoped working consistently. The keyboard would stop working and I would get an alert on my IPad that “the accessory was not supported” by the iPad Pro. I would restart my iPad and the keyboard would start to work again. As I used the keyboard the performance got worse and worse. Because I would have to restart my iPad to get the keyboard to work, I would lose my place and at times lose my work. I brought the keyboard back to the store and they would not exchange it as it’s beyond the short warranty period. At this moment I’m typing on the iPad, not the keyboard because it doesn’t work! Buy one that actually works! This was a waste of a hard earned $150.

    5 of 6 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    ...same as all the other reviews of people who have owned this keyboard for 1 year. My keyboard had light use over the course of the year before it completely stopped working. I began receiving "accessory not supported" messages. This keyboard is too expensive to overlook. Every site I have searched for information about this product has indicated the same issue...it stops working after 1 year.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Don’t buy it

    One year in, the keyboard isn’t recognized by the iPad, and doesn’t work.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Defective and Completely Stopped Working - But Good Initially

    While initially worked very well and I loved it, this is clearly a defective product. Apple is unlikely to address or acknowledge, but please see the litany of reviews noting that the product stopped working completely "around" or after one year. One year, three months in, like many others, mine has completely stopped working and I receive an "Accessory Not Supported" message. My only "fix" is dropping another $150 on another keyboard for (probably) one year's usage. I generally love apple products and own many, but it is shameful that they don't acknowledge that this one is defective and an exchange program.

    9 of 9 people found this useful

  • 1.0 out of 5 stars

    Stopped working after a year

    Same as other reviewers said. Mine stopped working after about a year. Says accessory not supported constantly. I just use it as a cover now and repeatedly dismiss the annoying message. ��

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Does not work with the 9.7 inch ipad!!

    I purchased this Smart Keyboard to have a keyboard to work with my 9.7inch iPad. I bought this based on the recommendation from the website AND the salesperson in the Apple Store. When I received this, I found out this keyboard only works with the 9.7in iPad PRO, which Apple DOES NOT sell. Apple only sells the 9.7 inch iPad which is not the same thing. The only way for this keyboard work is if you already own the 9.7in iPad Pro or have purchased it from a Target or Walmart. I used the chat feature for tech support and the online support and it took long conversations with both to have them realize that these two were not compatible. Very disappointed and both will be returned back to Apple.

    9 of 20 people found this useful

  • 1.0 out of 5 stars

    Don’t waste money dangerous

    I have been getting “accessories not supported” popping out for the pass few months before it have the pop out i having issues with the keyboard.
    I can’t type there's nothing come out . I try to remove and put it back it don’t works also.
    So i was thinking ok let’s just use it as a cover for my iPad pro.
    But few days back i have notice i left my iPad with the keyboard close not charging over night in aircon room it turns very warm in the morning and my battery drop from full 100% to 45% .
    Ok maybe is i never cover rightly or so, so the next day i cover it up and press the power button to make sure is in sleep mode and is still the same in the morning.
    I worry it will get on fire i take out the keyboard and not using it anymore.
    I buy it when it 1st came out in Singapore works well at that time but not now .

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    1 year 1 month - Dead

    Worked wonderfully for a year. Had used many different products, however now I get a "Accessory not Supported" and non connection unless I hold it at just the right angle. Very frustrated on this one!

    16 of 16 people found this useful

  • 2.0 out of 5 stars

    It’s great when it works

    This keyboard is great for your iPad Pro when it works. You can not leave the keyboard idle while the keyboard is folded out because if you do it will stop working and you will have to restart your iPad. After a year of use it just completely died it no longer works.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Apple is falling apart!

    Awwwwe mourning the loss of Mr. Jobs, unfortunately since he has been gone so has Apple’s innovation, quality, and customer service!!

    This smart keyboard is just another example, $150 paperweights that stop working saying accessory not supported! Apple will say, “Oh it’s a hardware issue, are you under warranty?” Nope, well then pay another $150. Too bad the internet is filled with comments from users experiencing the same problem! “Hello?!?!” Software? Genius Bar?

    You are on the verge of losing a lifetime household customer, and from the looks of recent iphone sales I am not the only one!

    17 of 20 people found this useful

  • 1.0 out of 5 stars

    It simply doesn't work

    Generally I really like the keyboard in terms of the overall design - the key layout is good, getting it setup and put away works well. Unfortunately, the reality is that I simply cannot trust the keyboard to work. Sometimes it works, sometimes it does not. There appears to be no rhyme or reason to it. I've experienced this with all of the keybaords - the 12.9", the 10.5" and the 9.7" keyboards. One of the worst products Apple has ever produced.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Very unhappy with cover quality

    Do not waste so much money on this cover. In just about 2 months of normal wear it started coming apart around the edges. In less than a year it looks horrible. Strings are visibly unraveling and my keyboard has large patches where the plastic coating has completely peeled away from the cover. It looks horrible. Just 5 days after having the keyboard a year and the warranty expiring, it now is dysfunctional and causes “this accessory is not supported” to constantly pop up on my screen. I can longer use it. I paid $150 for this keyboard and bought it directly from Apple. This keyboard is not a $150 quality keyboard made to last as long as my iPad Pro, I would not pay over $30 for this keyboard. I take very good care of my iPad Pro and keep it in a protective zipper pouch when it is not in use and when I travel with it. It did not stand up to even light use. Save your money and do not think just because Apple has their name on it means it is the best quality keyboard. It is NOT. I have read many reviews very similar to my own here. I am shopping for a new keyboard now, hating I wasted $150 on such garbage.

    4 of 4 people found this useful

  • 5.0 out of 5 stars

    Perfect!!

    I have been wanting a keyboard for two years for my iPad. When I upgraded from the air to the pro, I started shopping around. I am very glad I got this keyboard. It doesn’t feel small or cramped at all. It started working right away. Exactly what I needed to be able to take my school work with me easily. The only thing that I wish this had is a holder for the Apple Pen. Logitech has a space for the pen, but not the brand name keyboard. This is disappointing, Apple.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    Don't let the iPad flop onto the keyboard

    I was watching youtube on the iPad pro - bumped the iPad and it fell forward onto the keyboard and shattered the screen.
    Good functioning keyboard, but absolutely unsafe and not a good design for the thickness of the iPad pro screen glass.

    2 of 2 people found this useful