• 1.0 out of 5 stars

    Terrible - doesn't work and not worth the money

    • Written by Donna S from New Vernon

    I purchased two of these keyboards for my kids for school. My son said that his keyboard started malfunctioning after about a month and my daughter said that hers stopped working after about three months. They would have to un-attach their iPads and then reattach it for their iPads to register that a keyboard was there (it would not type). Now, a year and a half later, both their keyboards don't work at all. No matter how many times they try reattaching the keyboard, 9/10 times it doesn't register. My daughter said that this has also happened for most of her friends, so it's not just their iPad/keyboard, it's everyone. I am extremely disappointed. For $160, I would expect it to be higher quality and it to last longer. Additionally, I had to buy a separate case for their iPads because this doesn't protect the back. Normally, I love Apple products, but this one has disappointed me.

  • 1.0 out of 5 stars

    Doesn’t last

    • Written by Brian K from Canton

    Great product while it was working. I take very good care of my devices and my case doesn’t even have a scuff. However, after about 10 months the keyboard stopped connecting rendomly and had to disconnect and reboot to get it to work. Right after the 1 year mark, doesn’t work at all. Called Apple and the only response is sorry but there is no5ing they can do. Seems to be a wide spread problem, and they addressed with the 9.7 and 12 sizes, but those with the 10.5 are Just left with a $160 Smart Cover. Very disappointing for Apple product.

  • 1.0 out of 5 stars


    • Written by Khurt W from Princeton

    I love my 10.5” iPad Pro. I’ve had an iPad since the original was released in 2010. I bought the Smart Keyboard because I found I was typing to fast and too long for a screen keyboard. But ... the purchase has been disappointing. Sometimes after typing several paragraphs ALL my text will be randomly deleted. The SHIFT key has a mind of it’s own. The space bar often ignores me. The lack of an ESC key means all remote UNIX/Linux terminal software for iOS has an ESC simulation feature.

    Not recommended!

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Was great.... at first

    • Written by Bronwyn L from DPO

    I WISH I was writing this using the keypad, indeed the Smart Keyboard is attached to my iPad right now... and yet, it is useless.

    it worked perfectly for the first year that I owned my iPad 10.5, but right at the 1 year anniversary I started getting the warning “accessory not supported”. Pulling it off and putting it back on worked, at first, but now it just doesn’t work at all. I’ve searched online and found many other people with the same frustration, and tried all the different suggested solutions, with no luck.

    I am sad, because having thin, light keyboard rally made my iPad a true laptop replacement for me, but now my iPad is little more than a screen, and I can no longer work effectively on it.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    From Great to Terrible in 14 months

    • Written by Penny K from Houston

    Just read many reviews and have to echo the words and sentiments of those who found it to be a great keyboard for a short period of time. The magnets do not connect and I find myself going back and forth between the iPad screen keyboard and the detachable screen and cover. I have tried cleaning the magnets, taking the iPad out and replacing very carefully - nothing works. Lately it has begun skipping and advancing several lines, or getting hung up on a key and continually typing it on the screen until I have to get out of whatever screen I am in. I like to work or play games on my iPad in bed late at night sometimes, but now it will only connect with the keyboard if it is on a hard space and completely stationary. I love the fact that I do not have to recharge it, and it is light in weight. Oh, one other thing is the sound of the keys when I tap on them. If one has fingernails it makes a loud, clicking noise that is distracting.

    Was hoping they’d come out with something better, but alas...

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Not built to last

    • Written by Kristin T from Bellevue

    This keyboard could be great - but there are a ton of examples where it stopped working after less than a year. I’m not a heavy user and this keyboard stopped working several months after I purchased it with my new iPad Pro. I spent a ton of time trying everything I could to fix it, but ultimately I was left with a $160 bulky and non-functional cover. After hearing that Apple is offering an extended 3 year repair program, I waited an hour at the Genius Bar (originally quoted 10 minutes) for the tech to spend 30 seconds looking up the serial number and tell me that it is not covered under the repair program. Apparently Apple extended the warranty for all but the 10.5 size keyboard - even thought the 10.5 keyboard is exhibiting the same issues. The tech said I could buy a replacement at a “reduced cost” of $135. Frankly, while I really liked the keyboard, I could not see paying the exceptionally high price tag a second time for a product that potentially wouldn’t even last a year.

    I am a long time Apple customer and I pay the premium for Apple products due to their reputation for high quality. I’m extremely disappointed in the quality and support I received.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    This apple “Smart” keyboard self-destructs & turns into landfill garbage

    • Written by Jill B from Castle Hayne

    My apple “Smart” keyboard for ipad worked great for the first 8 months. Then it began disconnecting while I was writing, Then it began ERASING whole paragraphs of my writing, with no way for me to recover my work!!! Cleaning the connections had no effect on it. I am extremely disappointed in Apple for selling me an expensive disposable keyboard with a short life expentancy. Apple should at least replace these defective products. AVOID!

    8 of 8 people found this useful

  • 2.0 out of 5 stars

    Good Product. Terrible Durability.

    • Written by Scott A from Overland Park

    I bought this keyboard for my iPad because it is much easier to type on a keyboard, rather than on the iPad screen. The first downside of this keyboard “case” is that it only protects the screen when closed. There is no protection for the back or sides of the iPad, so that forced me to buy a separate case, on top of the $160 Smart Keyboard.

    The Smart Keyboard actually worked really well for me, and I enjoyed how easy and seamless it was to use. However, for the price tag of $160, this product should last much longer than a few months. The magnetic connection does not work anymore, which means I can no longer use the keyboard to type.

    So now I just have a really expensive, and useless, front cover. Really disappointing quality from a brand that built it’s reputation on “quality”.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Not worth it!

    • Written by GAVIN SUMANTRI S from SINGAPORE

    Had been using this smart keyboard for 1 year and 3 months, my ipad pro suddenly does not recognize the smart keyboard although its magnet is strongly connected. Went to Apple store for troubleshoot, was informed that the only option I have is to replace it with a new keyboard. I was like ??!!¥##??!. S$248 gone just like that? Is this a consumable? Totally not worth it!

  • 5.0 out of 5 stars

    Very Pleased with my iPad Smart Keyboard

    • Written by Jason B from Cameron

    I rarely write a product review but for this particular product I wanted to take the time and do so. I have had my Smart Keyboard for about 6 months and I absolutely must say that it was worth the purchase. I am an Active Duty Army Officer and work on the go a great deal. The iPad with Smart Keyboard is without question a productivity enable for me. I have written complete Drafts of papers, Orders, and Briefing Slides. It is almost as effective as being in an Office with full IT Suite, but unlike being in an Office I can pickup and move within seconds. I highly recommend this product to anyone that lives/works in similar conditions.

    7 of 7 people found this useful

  • 4.0 out of 5 stars

    Good and bad sides

    • Written by Wyatt K from Livermore

    Ive had a great experience with this device. I have had this keyboard for about six months and i haven’t had any problems with it so far, i have take very good care of my iPad Pro and keyboard but the keyboards edges are starting to wear and tear.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Poor quality

    • Written by Clarence W from Edmonton

    I bought this keyboard with high hopes. However, it has been the worst Apple product I have used to date. The keyboard worked well for 6 months, then I had connectivity issues. I would open it, and couldn't get the typing to work. My iPad then had repeated error popups showing "Accessory is not supported". I read about and tried running magnets over the connectors. This helped briefly but it didn't last. In the end, I just took the keyboard off and bought a secondary cover in frustration. I hope for the new line, they have improved the quality. Do not buy this product. I would give it a zero if it would let me.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    No good

    • Written by Adrian M from Lawrenceville

    Very disappointing product to buy. While the iPad Pro is great. This keyboard accessory is disappointing. Starting having connection is issues within the first several months were the keyboard would not function. Months after the connection issues, Keys had delayed responses after typing. Bought the product brand new at an Apple Store located in Lenox Square Mall. Do Not Purchase!

    17 of 18 people found this useful

  • 1.0 out of 5 stars

    Apple - Extend the Warranty. Consumers - look for alternatives

    • Written by Richard W from Glen Ridge

    I have iPads, iPhones, iMacs, Macbooks, MacBook Airs, Apple Mice and trackpads. This is truly the first Apple product I have been disappointed in. Started having problems with it not being recognized intermittently. Then the warning that the accessory is not supported started appearing. Now it does not work at all. Apple store genius confirms it is broken but since my one year warranty was up in July, my only option is to flush away more money and buy another. Apple extended the warranty on the first generation of these keyboards because of similar issues and should do the same for this model. Until they do, look at the logitech keyboards, or if you must get an Apple product, get a Magic Keyboard 2 and use that.

    17 of 17 people found this useful

  • 5.0 out of 5 stars

    Surprisingly good

    • Written by Corry W from Arcadia

    Looking at the reviews for this product is somewhat disappointing, because the iPad Pro smart keyboard is actually one of the most surprisingly good Apple products I've bought in recent memory. The keyboard gives great tactile feedback - in fact, much better than any third-party tablet keyboard I've ever used - and works seamlessly with the smart connector on my iPad. I still think it's insanely expensive ($160? Really??), but nonetheless it was a more than worthy purchase for me.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Bad quality of construction

    • Written by Fernando A from Braga

    This is the third time I sent this keyboard to warranty, they all simply stop working, not because of bad use, I treat my equipments better then I treat myself (seriously), its just the desgin of this case that is 200$ is just horrible, I tottaly regret buying this product and this damaged the image I had of "Apple"

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Don't waste your money on an apple keyboard

    • Written by Srinivasan R from Makati

    Great form but zero reliability. Mine completely quit working almost immediately after the warranty period ended. I am sitting now with this useless piece of equipment that I paid almost $200 but cannot last for 1 full year! So annoying!

    Read up online, all reviews are true - this is really a piece of garbage. Save yourself some money & buy a good bluetooth keyboard.

  • 3.0 out of 5 stars

    Not the best

    • Written by Cindy C from Maple

    I love this keyboard; it’s easy to use, portable, light and not Bluetooth required so it saves my battery in that respect. Although I’m lucky that it hasn’t completely bailed out on me for the past 2.5 years I’ve been using it, I’ve noticed that the magnetic strip is falling apart and every 5th time i use it or so it fails to connect without a hard restart. Please, Apple, this is such a useful and sleek product, make it practical for our money!

    6 of 6 people found this useful

  • 2.0 out of 5 stars

    A good first effort, but lots of room for improvement

    • Written by Gero V from London

    A good first effort, but I think there is a lot of rooom for improvement on version 2. Quality isn’t fantastic - it feels like it will last, which is good, but its not very refined - for example, the edges of the case/keyboard are sharp enough to cut you. The finish is OK, but pretty basic - a fabric finish would have been nicer and more in keeping with the apple brand. It’s very noisy... really noisy.. enough that colleagues comment when you are tapping away in meetings (don’t sit next to the telecom mic!!). Hopefully I will get quieter with time! I think the lack of travel doesn’t really help. I don’t see why the keyboard could not have been larger - i’m Sure the origami design would allow for this and it would have been nicer to have at least 1 more row of keys for inclusion of short cuts (lifting your hand up to the screen is slow and cumbersome). The lack of backlit keys limits the lusefullness of the keyboard to. Overall, its basic, but get the job done in a portable design. If you are trying to get some serious typing done however, i’d Look for alternatives!

  • 1.0 out of 5 stars

    Stopped working after a six months.

    • Written by MICHAEL R from JERSEY CITY

    It just stopped working about six months after I purchased it. It kept giving inconsistent errors until it stopped working. Don’t buy. And hope someone starts a class action suit.

    11 of 11 people found this useful