• 1.0 out of 5 stars

    A JOKE

    • Written by Jon T from Adelaide

    What a joke ! Fell off lap and shattered first use. Then asked the question “how much is a replacement “ .......???? You have to be joking Apple. Read what your customers are saying.
    Doesn’t deserve one star.
    Do something about it Apple. Very poor

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Screen will shatter

    • Written by Kyle A C from Annandale

    Ugh, another Apple product that will break. Invest in something to protect your remote.

    4 of 4 people found this useful

  • 3.0 out of 5 stars

    Lost...

    • Written by Luke M from Calgary

    Has a sleek design, works very well, until you misplace it and can’t fijd it again. I’ve searched everywhere in my condo and it just can’t be found. Not sure why there’s not a find my remote or something. The remote on my phone is just not the same.

  • 1.0 out of 5 stars

    Shattered

    • Written by Lance J from Loveland

    Dropped it a few inches onto the corner of a table and it shattered. I didn't notice it until I went to click the menu button and cut the s**t out of my thumb. A glass remote? Really?!?

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Apple tv remote

    • Written by Terry S from Tulsa

    Only used it a couple of times. Went to use it again and it had shattered. Have no idea how this happened. Why would Apple make a remote that shatters so easily. So disappointing!

    4 of 4 people found this useful

  • 2.0 out of 5 stars

    Too slippery

    • Written by andrew H from Glasgow

    Slips out of hands too easily. No backlight so not great if using with darkened room such as with home cinema. looks good but tricky to tell which way is up too! Very easy to turn on Apple TV accidently if laid down too heavily or touched and therefore if using CEC setup for other equipment, you end up with home cinema turned on! better than previous remote though and volume function is good along with voice search which works well.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Broken instantly

    • Written by John M from Fairbanks

    Glass shattered within hours of use, and the replacement is almost half as much as the entire unit. This remote is garbage.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Great functionality but horrible user experience

    • Written by Robert N from Palm City

    First, why did they move the play/pause button? Horrible idea. I used the old remote for years, and expect consistency from Apple. The new buttons should have been placed at the bottom and left the originals alone.

    Next, the touch pad is a terribly over sensitive chaos. You never know what it's going to do. Very unApple.

    Build and feel is cheap and plasticky. There's no weight to it, and you can't tell one end from the other.

    One very small star.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Apple strikes again

    • Written by Rick C from Los Angeles

    This remote takes Apple's design mantra - form over function - to the next level. It is infuriating to use. So I don't. I got a Logitech Harmony universal remote, synced it to the Apple TV, and tossed the Apple remote into the back of the junk drawer, where it belongs.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Worst User Experience Ever

    • Written by Clint T from Port Elgin

    Unintentional, spurious inputs galore! Works well when you: pick it up by the edges, and you’re a surgeon; you have the right end pointing up; you haven’t lost it in the couch. Apple you must be invested in blood pressure medicine... only explanation I can come up with to rationalize this blasted design. Right up there with the round mouse.

  • 1.0 out of 5 stars

    Stunningly Bad

    • Written by Howard A from Paducah

    Once upon a time, one was once required to memorize a series of key combinations in order to format text in a document, such as bold, italic, underlined, etc. Apple made itself as a company by eliminating those memorization commands and making great fun of c:\. Now, 25 years later, Apple offers this device, which requires you, the user, to memorize a mass of swipes, pinches, two-finger swipes, taps, clicks, and various combinations of them in order to control the AppleTV. This is progress? As a bonus, there's a touch-sensitive pad making up about one-third of the top surface area, making it virtually impossible to pick it up without inadvertently entering some random command. Massive FAIL. Zero stars isn't an option, hence the one-star rating. Oh, and sorry, not sorry--I don't want Siri listening to everything that goes on in my house (I still believe in the right to privacy, as Apple used to; read the book 1984, by George Orwell, that inspired the first Mac commercial to help you understand why), so that's out.

    6 of 8 people found this useful

  • 1.0 out of 5 stars

    Fundamental Design Flaw

    • Written by Edwin W from Denver

    the remote is black. the buttons are black. when you are watching a movie on your big screen TV in the darkness of your living room (like a theatre), the black remote with black buttons has insufficient tactile distinction to help you select an option on the remote. so you select the wrong button when you are merely trying to increase or lower the volume, etc. Illuminate the MENU button or so something so you can use the remote in the dark.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Breaks easily

    • Written by Ashley M from Dallas

    This is my 3rd one. Terrible product. Works when it wants and shatters easily

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Not good.

    • Written by Robert M from Pearland

    Fell off my lap onto the floor and the glass shattered. Who makes a remote this fragile?

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Good Ideas, Bad Design!

    • Written by Jonathan C from Sierra Vista

    Love the responsive touch pad and being able to adjust swipe/scroll sensitivity on the AppleTV. The integration of a Siri mic is novel and fairly useful when I want to get to, or search for, content fast. The Siri Remote and AppleTV as a whole control my Samsung entertainment setup very well, with no issues at setup. However, that all falls apart at the physical design of the remote. How is it that Apple thought a glass surface was an appropriate material for a remote? It dropped less than 2ft and shattered on my tile floor. I've had a couple of iPhones (different generations) fall farther and barely blemish the screen. Guess Apple thinks that, at $60, it's too expensive to use a stronger glass? Or better yet, go back to the aluminum ONLY design but add the touchpad and mic. I would recommend serious thought and consideration to alternative AppleTV compatible universal remotes, or even using your SmartTV remote as some work with AppleTV.

    @Apple, you really need to reconsider the materials you use in heavy use items, form should never surpass function as it has with this product.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Too thin, fragile and sensitive

    • Written by Ninian C from Halifax

    Remote looks great but is ridiculously sensitive. It’s impossinle to use the touch pad to select an icon panel first time around. You always whizz past it and have to try and navigate back to it. Also it’s too thin and very hard to hold comfortably – it’s thinness making it very easy to lose down the back of the couch. Plus it’s made of glass! What? Yes, it has a needless glass panel on the front. Ours is now shattered because the kids have dropped it several times onto the stone fireplace. So our once sleek remote is now held together with tape. I’ve just bought a big, thick rubber case for it, so that it can be protected and finally become ergonomic. A giant mistep by Apple who have forgotten that TVs reside in actual houses (that have messy kids in them), not futuristic flying saucer office complexes.

    2 of 3 people found this useful

  • 1.0 out of 5 stars

    Shattered

    • Written by Wietske B from Virginia

    Fell off couch and shattered on the concrete floor. Definently not a practical remote. Didn't even think of its delicate nature... Just like a mobile phone it definently needs a decent case.

  • 1.0 out of 5 stars

    Awful Design

    • Written by Kelben G from Milwaukie

    Like so many others who’ve taken the time to write their thoughts, I have to say I’m supremely disappointed with the Siri Remote. Besides the whole “Which end is up?” thing, besides the fragility of the thing (I’ve not had problems with that, but I don’t have kids, etc.), besides the “It’s black, the buttons don’t light up and it’s difficult to find in the dark” problem, the remote just plain fails at it’s most important job...being a remote.

    Pick it up, start your movie, put it down. Pick up the remote and, unless you’re very cautious when doing so, guess what? You’ve accidentally started fast-forwarding or rewinding your video, or pulling up or down a menu, because your skin lightly brushed the touchpad. Ok, so, adjust the sensitivity of the pad, right? Set it to be the least sensitive to touch as possible and you’ve introduced an entirely new frustration, having to repeatedly and furiously swipe, click, poke, slam and curse until the remote decides to cooperate...by which time you’ve completely lost control and the device starts responding as though possessed.

    Random disconnections, unreliable responses (sometimes the thing won’t respond at all and then, suddenly, it executes all the operations at once), frustrating control over basic functions like fast-forward and rewind...Having to wake the remote up by clicking a button, and then having that action (that you didn’t want, but you had to press SOMETHING to wake it up) performed, which usually means backing out of an app... This is singularly the WORST user experience I’ve had with any Apple product, and frankly, any remote control, ever. I prefer using my Harmony universal remote to the Apple remote, even though it doesn’t offer as many functions, at least it actually works as a remote.

    I’m shocked at how awful the Siri remote is. I’d rate it zero stars if that were an option!

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Glass remote? Really?

    • Written by Michael B from Tyler

    Come on Apple, who in their right mind puts glass in a integral part of a TV remote? And then you charge $60 for a replacement? This is ridiculous and unfair to your customers.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Shattered in 1 Hour

    • Written by Christopher T from Bradford

    I managed to drop mine whilst unpacking it as I was setting it up. I was sat on the floor at the time and the control still managed to shatter. I wish I had read these reviews before especially as the cost of a replacement one is AUD 89.00. The best thing is that even Amazon traders know that this is a problem as the amount of shock/shatter proof cases for sale on there says it all. I cannot understand why Apple does not sell the controls with a shock proof case fitted to them, even if it means adding a few extra pounds/dollars to the price of the Apple TV box. Wake up and smell the roses Apple or you will start to lose customers.