• 1.0 out of 5 stars

    Needs to do only what it's told

    There's a bad problem of uncommanded actions. For example, laying it gently on the sofa is not my secret way of asking, "Please fast-forward." Setting tracking to slow hasn't helped. Apple TV 4K, tvOS 11.4.1, remote firmware version 0x0100.

  • 2.0 out of 5 stars

    A lot left to be desired

    Swiping the touch pad is nice for scrolling though content, but controlling media with it is problematic. Why not build a more standard remote? The touch pad is too sensitive. I'll barely swipe and it'll scroll multiple rows. It's too easy to accidentally do something like change the channel or stop the show with how large the touch pad is. Having to hold the edge of the touch pad to fast forward or rewind is a pain and I will sometimes have to hold it for a long time if a show didn't resume from where I left it. Plus there's only one forward/rewind speed. Pausing and swiping the touch pad to forward/rewind isn't intuitive. I should be able to click for different speeds and simply play when I click the play button when I find my position. It's cool that I can turn on the TV using the TV/Home button, but there's no way to control the input, so I end up having to use my other remote to change the input and therefore making the TV turn on feature only worth it if Apple TV was the only input I used. The Apple TV would be a much better product if the Siri Remote were more like the Amazon Fire TV Alexa remote that is much simpler to use.

  • 5.0 out of 5 stars

    Love it! Dont be stupid and so will you!

    Love the product! Ive had one since the Apple TVs were released and only reason i had to replace is because it was lost in a move. Fail to understand how people break them unless they drop them off roofs or are just incompetent. Ive dropped mine feom waist high numerous times on my wood floor and not even a scratch.

  • 1.0 out of 5 stars

    Really disappointed

    I love Apple brand and products, An Apple fan, however this Siri remote control design is perverse. It Last a month once my 10 years old boy dropped On the carpet. Glass made without any protection is untouchable. Worst when I went to replace it in a authorized dealer in my country and they said I have to leave my broken remote control if I want one new....helloooo?? And then pay about us$90!!! Please review the design and allow us buy the remote control for less money or buy the old design which is all metallic and simpler. I do not recomend this control, and if you have opportunity buy the old model.

  • 1.0 out of 5 stars

    Shatters

    The remote is very fragile and shatters.... I understand, things happen but the replacement control is $60. That's not acceptable! We only have 1 Apple TV at home but when it breaks sticking to our Amazon Firesticks with durable controls! I did buy a silicone protective case for this. Crossing my fingers.

  • 1.0 out of 5 stars

    Shatters!

    I agree with those who don't appreciate that the remote is made with glass and shatters easily. Mine has many cracks and dangerously rough edges thanks to a short fall from the sofa to the floor. To add insult to injury, the price of a new one is $59.00. I also feel that the touch pad/control could be much improved. Apple has done a disservice to its customers by not updating this remote along with the newest Apple TV despite overwhelming customer dissatisfaction. It's almost as if they have chosen to sell a product so fragile that customers will need to buy replacements sooner or later. I have been an Apple customer for decades (iMacs and MacBooks, iPad, iPhones, Apple TVs), but this product has pushed me over as it shows Apples blatant disrespect for it's customers. The least it could do is give customers a credit towards a new remote for every cracked on that they turn in.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Worst Remote Ever Made

    Totally unstable. The way it was designed, it's difficult to tell which side is the top. The slightest touch to the remote will cause the TV to pause, stop, switch channels. Finally fell from the couch to the floor and shattered. My remotes from older Apple TVs work perfectly even after my dog chewed on it. Oh, and Siri is the worst!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Remote fragile

    Why make a remote this fragile? And then charge $59 to replace.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Using this remote is a nightmare!

    Seriously it’s the least user friendly remote ever for any device, the touchpad works different on every app, sometimes it’s just impossible to scroll 30 minutes in some video, or it scrolls insanely fast, you can’t distinguish the buttons, often pressing the TV icon instead of Volume Up, it keeps turning on the TV for every single accidental touch on the Remote and the worst is that it is made of glass, so it’s easily breakable forcing to treat it with extra care.
    Just the worst remote ever, by far the worst thing about the new Apple TV, even the plain-old remote was better than this.

    2 of 2 people found this useful

  • 2.0 out of 5 stars

    Zoom and 10 second fast forward conflict

    The same button that you click three times to zoom is also the button you click when you want 10 second fast forward or rewind. Very frustrating trying to forward a bit and inadvertently zooming in.

    3 of 3 people found this useful

  • 2.0 out of 5 stars

    Stopped working

    Great remote when it works. My remote won’t work at all, at first the down volume wouldn’t work not nothing will. Wish is didn’t cost so much to teplace a remote...the Apple remote app only connects some of the time and rarely will turn the Apple TV on. Great idea, cheap build.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Poor design choices

    “Let’s design a small remote and include fragile glass.” -Apple’s design team

    “Then charge 30% the value of the product for replacement remotes!” -Apple’s sales team

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Fragile & Small - Broke with a week.

    If you have hard floors or kids remote will be shattered within a week.. I have both! Apple is such an inivative company, not sure the understanding on this one.. Who is making this decision. I'm invested in Apple, but its frustrating. I have a firestick as well and tend to use it more because the remote is durable and convenient..

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    Very dangerous product

    My remote fell from the couch to the floor and shattered. Worse part was I did not notice until I picked it up and got a handful of broken glass. High risk of injury with this remote be careful. Hate to think what would happen if a child dropped this and picked up a handful of broken glass.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Worst remote design ever

    Ridiculously poor remote for all the reasons already listed by others.

    Apple shame on you. This and the MacBook Pro Keyboard show a pattern of failure.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    It just stopped working......

    I’ve had my Apple TV for a couple of weeks, and The remote just stopped working! It’s not damaged and hasn’t been dropped! Now I have to wait til the 27th to get replaced at the store in OKC!

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Nonfunctional Glass Shatters When Remote is Dropped 6 Inches

    My Siri Remote fell from the coffee table to the floor and the glass shattered. Wow. I had to buy a new one and a protector to go with it.

    Has anyone at Apple ever explained why they are using glass in this product when it does nothing. The glass serves no functional purpose whatsoever.

    Apple, design a remote that doesn't use glass! The Siri Remote is the only remote ever produced in the history of planet Earth that uses glass. It's insane. I get angry every time I think about this stupid design decision.

    4 of 5 people found this useful

  • 1.0 out of 5 stars

    This Remote is Terrible - Makes me want to get rid of my Apple TV

    This remote is awful. If you like to be frustrated and annoyed with your remote, than this is a winner. If you enjoy having your TV/Movie time ruined because the remote is so touchy and difficult to use, then buy this remote. For extra fun, sometimes the remote simply will not accept your input, and leaves you stuck, unable to select what you want, and instead leaves you desperately swiping at this stupid remote in an attempt to simply watch your show.

    This remote greatly diminishes the usefulness and enjoyment of an apple TV. Every remote for home streaming services is superior to this remote... Apple, for the love of God, make a better remote, otherwise I think my remote and my apple TV are going to get replaced by a easier to use competitors product.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    I want to smash this remote

    I hate this remote so much when I can find it. Don't even sneeze around it, it'll change your streaming service and whatever show you're watching if you even breathe but god forbid you need to fast forward further than 10 seconds good luck figuring out how... I'd rather use my phone as the remote, whoever designed and beta tested this piece of you know what did us all a disservice. Horrible.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Worst Apple Product

    This remote does not allow to select accurately items on the screen. The "swipe" is simply awful! We also press buttons by mistake all the time which is very annoying when watching movies. I wish we had an alternative!

    1 of 1 people found this useful