• 2.0 out of 5 stars

    nope

    • Written by Carolina Q from Washington

    I'm on my second pair, cause the first one broke but I really liked it so decided to give it another shot. A year into the second pair and they break as well, with usual wear, nothing crazy. Not worth it.

  • 1.0 out of 5 stars

    Awful product. Will fail under a year.

    • Written by Bryant S from Emporia

    I do not recommend these earphones to anyone. The product will fail in less than one year. My first pair failed at about 10 months so I was thankfully able to get a replacement pair for free. The first pair failed when I attempted to pair to my iPhone. The white light would just blink twice. The second pair has now also failed at 10 months. This one had a similar issue (apparently the battery gets disconnected within the earphone itself) and now won't even turn on or charge. The usage of the product has been very standard. I again do not recommend these.

  • 2.0 out of 5 stars

    Died after 14 months

    • Written by Joseph S from Petworth

    Good headphones when working, yet mine died after 14 months and were not eligible for a refund.

    Would recommend avoiding.

  • 5.0 out of 5 stars

    3 years later

    • Written by Vivian C from El Paso

    Actually, it’s 3 and a half. I’m writing a review because this appears to be an anomaly. My BeatsX worked perfectly for 3 and a half years until they finally gave out. For the price and quality, I can’t help my give it five stars. Stellar sound, great fit and noise cancellation. I can’t be without them, so I’m putting in an order for another pair. Yeah, over the AirPods. Take good care of them (they aren’t sweat proof—they don’t claim to be) and they go with you for the long run.

  • 1.0 out of 5 stars

    Disappointed - Save your Money

    • Written by Jay P from Markham

    As a true believer in Apple products and their satisfaction guarantee, bought these headphones from BestBuy. I quickly regretted the purchase after using them for a few minutes:

    - Flat sounding music (no highs and lows unlike other Beats Headphones)
    - No skip button on the headphones
    - No voice control or SIRI integration
    -Poor fit in my ears (even after trying all sizes of silicone tips included
    -The 8 Hour battery life is very misleading (lasted about 4 hours)

    Almost seem like the beats logo was engraved onto a pair of cheap headphones. Not worth the money - buy Apple Airpods instead.

  • 1.0 out of 5 stars

    Broke again

    • Written by BRIAN B from ANAHEIM

    Second pair of earphones broke few days ago. Please save your money for something else. This is not reliable at all. First one went at 9 months and second one 4 months. Complete rubbish.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Stopped working

    • Written by Marty B from New York

    After a year of use, it stopped working and now only blinks red and white. Waste of money.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    AWFUL

    • Written by C P from LONDON

    Please don’t buy these. There are very frustrating to use. Connection is erratic - the button to connect is so small it’s like a sadist designed it and more often than not it doesn’t work. When they do connect the sound quality is fine but if they do ever connect the iPhone connection screen is very annoying and pops up just when you don’t want it to. Just really really REALLY bad.

  • 2.0 out of 5 stars

    Excellent when it WORKED!

    • Written by Mikey T from New Orleans

    I do not recommend this model to ANYONE! I brought this around April or May of 2018 and I had it for about 6-8 months and my earphones were blinking red. It was not connecting to my phone at all! I did all of the troubleshooting and resetting and even made sure that the BeatsX were up to date. After spending 2 hours trying to fix this issue, i gave up. So then I called Apple and they walked me to the same steps that are posted online but nothing worked. So eventually they mailed me a empty box to put my BeatsX in and shipped it back to the manufacturer to see if they could fix the earphones. If they couldn't fix the issue then they would send me a new one for free since it was still under warranty. Maybe a week or two later, I received a call or email (cannot remember) that they couldn't solve the issue and they would send me a new one. YAY!

    Fast forward to November 2019. -- Instead of a blinking red light, I have now a blinking pink light that goes to red, and then white. I tried everything from before and nothing worked. I knew these earphones were out of warranty, but I still made a reservation with Apple Genius Bar for Friday. In the back of my mind, I knew these Beats were done for. The lady who assisted was really nice and helpful and she tried everything to solve my issues, but nothing worked.. I even told her there is a whole forum about how defective this model is.

    OVERALL CONCLUSION!!!!!!
    It was excellent when it worked, but not worth the price and the HEADACHE! Save your money and invest in something BETTER!

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    Button not working right on the 1st day past the 1-year warranty

    • Written by SZE YUENERNEST L from Hong Kong

    The button stops working. Charging seems working perfectly with the LED lights on, but after disconnected from charge cable, the power button does not respond. I cannot turn it on and there seems to be no response. Occasionally it can be turned on after many trials pressing different parts.

    What's worse is that it is broken right after finishing the 1st year of service, and Apple told me to buy a new one as the repair cost is comparable to a new one, and they are not willing to replace it when it seems many people get the same problem that renders it likely a development fault. I did not expect a famous brand will have its product broken right after exceeding the 1st year. Very disappointed.

    The sound is great and I wish I could give it 5 stars if they are willing to replace it.

  • 1.0 out of 5 stars

    Do not buy--they will break

    • Written by David F from San Francisco

    These headphones are complete junk. I bought a pair about 3 years ago that quit working after the warranty period expired, but I liked them enough that I bought new ones. The new ones quit working after about 9 months so I got them replaced under warranty. The 'new' ones provided for the warranty replacement quit after about 4 months. I love the design and they are great when they are working, but they are poorly made and you will be sorry if you buy them.

  • 5.0 out of 5 stars

    People Are Brutal - These Are Great

    • Written by Griffin R from Royersford

    Ive had these for almost 4 years now I believe. I bought them when I was a senior in high school and am now finishing my jr year of college. I use them almost every day and I love them. Yes, sometimes when I turn them on the connection isn't immediate and I have to go into my bluetooth settings to press "BeatsX", but jeez that literally takes me like 3 seconds. These sound great, and I have definitely broke the speakers in. I also adjusted the EQ on spotify to fit them a little more just to sound that much better. The battery is great, the look great and feel great, the sound amazing for the price and convenience, they have gotten rained on and still work amazing, charge in an hour. I must have got the best ones because apparently everyone hates them. GO ahead a buy EarPods, loose them, and waste an extra $60 on OK sounding music.

  • 5.0 out of 5 stars

    Love them!

    • Written by Bree J from Bakersfield

    I have had my beats for about 2 years now, and they have never given me a problem. I work out with them, sleep, and wear them at work. I am reviewing them after so long because I was looking to buy another pair and I saw that these had such poor reviews, and I cannot understand why. I use the wingtips while working out, and I have broken a few of them, but it comes with extras, so I always have backups. I really love my beats, and I have never had any kind of problem with them.

  • 2.0 out of 5 stars

    Excellence in planned obsolescence

    • Written by Andrew F from Balaclava

    Purchased my Beats X just over a year ago. Thought wow these just work so easy, just like everything else apple usally put their name on. No long cable tying me to my iPhone etc any more. I was happy. I didn’t want to by the Airpods as I knew that I would loose one of them, and why I won’t by the new ones. I like the idea of the BeatsX being attached together with the cable and having the same lightning connector was a bonus for me.

    As I was happy I later bought my Beats Studio3 headphones for the extra noise isolation when flying etc. (Fingers crossed they keep working.)

    As I prefer earphones normally I used my Beats X on a daily basis, mainly just in the bedroom watching Youtube etc or when out in the garden or walking the dog. They were great. Easy to use and sounded great, I thought I was lucky and didn’t have any problems like many other users were reporting.

    However just after the warranty period ended the power button started playing up, I tried all the tricks to reset them etc. Used the beats updater which said all was up to date. Sometimes the tricks seemed to work, but the problems kept returning. Sometimes I can turn them on, but getting less likely, power levels don’t matter, though inexplicably if I plug a lighting connector in with or without power then take it out it sometimes helps. That’s how they surprisingly worked today. Though sometimes I can’t even turn even them off.

    Now they hardly ever work, just trying to get them to work is frustrating. Not something you expect from an Apple product. Now I am just going back to a cable pair rather than waste another $139.00.

    They have never been wet and I have looked after them carefully, but I seem to have experienced many of the same issues that others have reported. The faults are too common and intermittent in my case to just blame on the user.

    Apple should either stop selling these or fix them and do a a repair exchange program like they do with other products that have a manufacturing fault like I experienced with an older iPhone and my Watch. Otherwise they could do a trade in program even.

  • 1.0 out of 5 stars

    Waste of Money avoid the hassle

    • Written by Luis D from London

    The first pair stopped working all of a sudden after the one-year warranty expired, to get them repaired would have cost me almost the same but with a 7-day warranty I decided to bin them instead. The second pair got them as a present which now has stopped playing music from one side, went to the apple store to get them repaired as they're still under warranty, I was told I would get them replaced, but they would need to order them as they didn't have any in stock at that moment and that it would take around 3-5 days to arrive. An hour after I left the apple store I got an email saying i could collect my replacement which I thought that it wasn't right, as they told me at the store they didn't have any in-store. I gave it a week and rang to check if they had arrived (a 45min call) I was told my replacement had been canceled and I needed to book a new appointment to reassess the product and re-order them.

    I'm appalled by the waste of time that I have spent trying to sort this situation. The service by the staff is always great (it is not their fault) but for the price I've paid for the headphones, I would expect to have a quicker solution and a better quality of the product.

  • 1.0 out of 5 stars

    Great headphones that break quickly! APPLE PLEASE UPDATE

    • Written by Nicholas C from Tempe

    Like everyone else on here, I agree and had similar issues. They are a great quality headphone however its only a matter of time until they will no longer work. Surprising to me that its this well known and Apple continues to sell them. I am sure they don't want to have to do a recall however they need to do an "updated/upgraded" version that fixes these common issues. Come on Apple..... Keep supporting you but things like this make it frustrating

  • 1.0 out of 5 stars

    DO NOT BUY!!!!

    • Written by Clara B from ada

    I bought these earphones and they worked great for a few months. Then suddenly they disconnect from my phone. My sister got a pair of the same earphone and it happened to her 2 times now. DO NOT BUY!!! Giving 1 Star because there is no 0 star.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Battery is for sheit

    • Written by Derek P from Dumont

    i can barely get more than an hour out of them, and they're only 3 months old. the audio definition is poor as well. no bass at all. like listening on tin cans. i love my urBeats, but these shouldn't carry the name Beats on them. DO NOT BUY

    1 of 2 people found this useful

  • 2.0 out of 5 stars

    Great Product When it Works (Fragile & Breaks easily)

    • Written by Jason N from Toronto

    I had two pair, one was a replacement for the other. The 2nd one they provided barely lasted 3.5 months before the of the earphones stopped working, and apple refused to cover fix or replacement. Something like this should last longer the 1 year, let alone 3.5 months. I unfortunately loved them when this did work, just can't trust they won't break.

    0 of 1 people found this useful

  • 1.0 out of 5 stars

    DON'T BUY

    • Written by Jacqueline R from Astoria

    Bought this a year ago. I don't even use them daily. They are in perfect conditions, no scratches. But about two months ago, every time I turn them on, after 15 minutes the battery dies (and the battery percentage is at 60%-70%) they just randomly shutdown. When I try to turn them back on, the light blinks red (battery is dead.) And this happens every time I use them. If you're going to spend $100 on these headphones...DON'T!! Spend a couple of more bucks on headphones that are of better quality (apple headphones, BOSE, etc.)
    It's no wonder these headphones have so many bad reviews. Wish I read them before buying.
    VERY DISAPPOINTED!

    1 of 2 people found this useful