• 1.0 out of 5 stars

    Stopped working just after warranty ran out

    • Written by Carl D from Marston Green

    Great headphones when they worked but now they are broken after 14 months. I don’t even use them that often. Mainly when I fly. I’d be surprised if I’ve used them more than 50 times. They won’t stay connected, won’t stay turned on and won’t stay charged anymore. Looks like a mechanical fault with the wiring inside. They only seem to stay powered up in the the curled up position that you have to put them in to put in the case. SPEND YOUR £100 ON DIFFERENT EARPHONES PLEASE.

  • 1.0 out of 5 stars

    Maybe the third ones will be better...

    • Written by ira W from Indianapolis

    I typically don't write negative review but this product is so frustratingly terrible if I keep one person from buying them it was worth the time. I got mine in October for my birthday. By April they already started having problems not turning on (3 blinking white lights). It would happen randomly till one day it happened indefinitely. I figured I just got a bad pair and since it was well within warranty they were replaced for free.

    I received my second pair and within 2 months they started shutting off randomly, even with a full charge. It would happen more and more frequently and now they barely even stay on for more than 3 minutes at a time before shutting off. Since I'm still within the warranty of the new ones, I guess I'll give a third pair the ol' college try.

    Check back in a few months for the inevitable disappointment I'll experience and write about. Do yourself a favor and get something else; I beg of you.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    So much promise. You WILL be letdown

    • Written by Alex Z from Ann Arbor

    What a great idea. Small profile, painless pairing with the iPhone via the W1 chip, great microphone for easy phone conversations, good enough music. But they just can’t stay working!!! For the first few years, Apple would send me a new one when broken so I wasn’t ready to raise arms about the issue. But it seems like they have realized the breadth of their issue, and have put a red light on issuing new replacements - this surely as a measure to stop the hemorrhage of investment in a failed product line.

    I am somewhat relieved to know that I am not alone in my suffering, but disappointed that Apple has failed to take responsibility for its failed products.

    2 of 2 people found this useful

  • 1.0 out of 5 stars

    They Break, easily

    • Written by Spencer C from Wallingford

    I had mine for 15 months and they where working just fine. Best headphones I had ever had, until... one day, the just quit working. I looked up how to fix them and nothing worked. They where dead and gone. DON’T WASTE YOUR MONEY!!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    cheap product

    • Written by Tricia G from walthamstow

    I bought this product and I i have spent more time trying to get it replace. I have sent it back to apple 3 times within 1 year. I have not misused this product and to each time i get a replacement it is always the same problem battery will not charge. This product is rubbish and Apple needs to recall and provide customers with good quality products

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Apple should be ashamed of these headphones

    • Written by Garry S from Murwillumbah

    First off, I love the sound and functionality of these earphones. When they work, they are easily the best pair of earphones I've ever owned. So why the one star review? Because I'm now on my fourth pair (all replaced under warranty) in under 12 months.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Right ear piece stopped working after 14 months

    • Written by Sam K from Marietta

    2 months after warranty expired the right ear piece stopped working. Now Apple wants 85.99 to fix it when I can get a new one for 99.95. Gee, thanks.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Poor Quality, No Longer Work

    • Written by Jeremy P from 123

    I was gifted a pair and used them occasionally over the last year and a half. Despite being hardly used and handled gently (and away from water), they no longer function. The light goes on when they charge, but will not turn on when unplugged from the charger. Tried all the different remedies online, including various resets, but nothing works and they are now out of warranty.

    $180 (CAD) piece of junk.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Broke after 10 months, do not buy.

    • Written by Jack M from London

    I thought they were a pretty good set of headphones and decent sound quality, but after 10 months they wouldn't switch on. Tried charging them as I thought the battery was flat and the lights flashed, but no good, they were dead! After reading online this is a common problem and that Apple are very unlikely to repair or replace them. Very disappointed with this purchase and unlikely to buy apple/beats products again.

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    They Break Every 3-6 Months

    • Written by Eli S from Media

    These headphones break every 3-6 months, and need to be replaced at the Apple Store. They stop working for no reason, and the Apple employees can't fix them and then they give me a new pair. I think I'm on my 5th or 6th pair right now. Something is wrong with this product. If they didn't keep breaking, I would love these earphones. They have good noise isolation and the W1 pairing is easy. It's a shame that they break all the time. It is really bad.

    12 of 12 people found this useful

  • 1.0 out of 5 stars

    Will Fail, Fast. Much too expensive for that.

    • Written by Alex J from Brooklyn

    I am on my third pair, which has just died. The first, from 2017, died in warranty. Replacement involves going to the Genius Bar and a lengthy wait. You do not just get a replacement from stock: they mail you one, so that takes another ten days or so. Apple may wish to have comments limited to the device, but know that you are also going to be paying for a Genius appointment, and to live without Bluetooth headphones for some period: I think that's worth knowing. That pair also died, but Apple only gives a 90-day warranty on that, so I got a new refurb pair rather than paying the $79 out-of-warranty repair cost which again means getting some mailed to you. While outside 90 days, that failure was also in less than a year. That third pair has also just died with the "three red lights" problem, which is exactly what happened to the other two, and seems to be a failure of battery management software that cannot be fixed by a reset or plugging the Beats X into a Mac to update software. That is three pairs in 27 months, so an average of nine months per pair. This is endemic. This is a bad product: the sound is fine and the functionality OK, albeit with the really arbitrary placement of the mic and buttons on the left rather than the right. But it is WAY too expensive for this kind of reliability, and it also makes something of a mockery of the claims of environmental friendliness. Avoid these: it is not just that battery life will deteriorate, but that the product will fail, with no apparent reason.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    3rd PAIR and still no luck!

    • Written by Diego S from Irvington

    I've been through 3 pairs of these in 2 years owning from sudden mechanical or software problems. I'll typically get half a year of use out of them and then they start stuttering, or 1 bud goes out completely, or the whole thing just doesn't turn on. Fortunately, I have not bought a single replacement, but this is just unacceptable.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Trash!!!! Do not buy!

    • Written by Khushi M from Willoughby

    these won't turn no! I tried everything on their website, the light works when its plugged in but the moment I unplug it, it stops working altogether and there's no light! a complete waste of money, if there was an option for 0 stars, believe me, that's what I'd be giving it! can't believe they're still being sold after so many complaints and no solved problems! a complete scam

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Sound Great but the poorest of quality

    • Written by Sean H from Thornton

    I've been a long-time Apple user and fan and will continue to be for most all of their products. One of the reasons I am willing to pay more for Apple products is due to the high quality and longevity of their products. Whether it's an iPhone, a macbook or an iPad, I have always been able to use the product for well beyond it's expected life.

    However, these headphones are just not up to the quality standard one would expect from an Apple product. just after a year of casual use, the right earbud has stopped working. You can tell it's a hardware (soldering/connectivity) issue because you could manipulate the wire and it would intermittently connect. When I attempted to contact Apple, I received the boiler plate sorry it's out of warranty response. No discussion of how I used the product or acknowledgement of a quality issue.

    I would highly caution anyone considering purchasing these headphones. Unfortunately, the price does not match the quality and I don't seem to be alone in that feeling.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Fine sound/often failures

    • Written by Jan M from Barcelona

    Speaking of the sound, you get what you would expect from Beats, nothing to write home about. I quite like the product design, they are lightweight, fit well in my ears and don't slip of my neck thanks to the material of the neck strap. What certainly does not justify the price are the random and sudden failures. Like seriously, what the heck?

    Save yourself the pain of going to an Apple Store, waiting for the replacement which will inevitably break again sooner or later. Also that will likely happen after the warranty is gone as the replacement does not prolong the warranty period. Never ever had I had headphones in $100 price range that would die so often in such a short time span.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Trash - Don't Buy

    • Written by Michael V from The Woodlands

    First pair I purchased lasted 11 months, then they wouldn't connect. Apple replaced them with a "new" pair, but said the warranty would be based on the first purchase. 4 months later the "new" headphones won't connect, won't even stay powered on, and the original warranty is done. Why does Apple continue to sell/produce such a junk product - Steve Jobs would be disappointing. Go ahead and read all the other reviews and you'll see that this problem is common. Don't buy them.

    5 of 5 people found this useful

  • 1.0 out of 5 stars

    DON'T WASTE YOUR MONEY!

    • Written by Edward H from London

    I had two pairs die in the space of 16 months. Red and white lights of death! These headphones come with a 12 month warranty but you only get 90 days on any replacement. Shame as the quality of sound and battery life are excellent but the overall build quality clearly isn't!

    1 of 1 people found this useful

  • 1.0 out of 5 stars

    Would be perfect if they didn't break repeatedly

    • Written by Michael C from Northville

    Comfy, good sound quality, but I've had to get these replaced ~5 times for the same exact problem. The sound in one of the earbuds (I believe it always is the right earbud, but can't say for sure) goes out. The Apple store has been very good about replacing it every time (i've tried both refurbished and right off the shelf), but it simply is not worth it. These have never lasted more than 3 months without breaking. I'm not rough with them in the slightest either. I take good care of my electronics, and they only ever sit on my desk charging when not in use anyways.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Pain in the ***. Blinking red and white lights !

    • Written by Akshay G from New delhi

    Used to love them. Then, one day, they don't want to start. Keep blinking red and white. It feels like Apple wants the earphones to go out of service after warranty is over. Terrible !

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    DONT WASTE YOUR MONEY!!!!

    • Written by Lakea M from Hyattsville

    I've have these beats for 4 months and they have went out on me twice. They worked great when I first got them then a month later they went out. I sent them for repair and Apple sent me a new pair Now 3 months later I'm having the exact same issue. It connects then immediately disconnects with flashing red and whit lights AND THE BATTERY SHOWS 100% They are trash and every who owns them should receive a refund.

    6 of 6 people found this useful