• 1.0 out of 5 stars

    Broke in 20 days. Cannot return after 14

    • Written by William F from Woodbridge

    Headphones stopped working after 20 days for no reason - wouldn’t sync, wouldn’t reset and wouldn’t power off. The return policy is for 14 days so I couldn’t return them. Had to get warranty repair which meant it was sent away and I didn’t have use of them for a week. Not very reassuring that they are so unreliable and in a year if I have issues and it is out of warranty I’m out of luck.

    7 of 7 people found this useful

  • 1.0 out of 5 stars

    Worst headphone sound ever!Shame on Apple to sell such poor quality product

    • Written by CLAUDE L from Mercer Island

    Beautiful box, beautiful design, comfortable headphones ... horrible sound !!! What matters more? To me, top sound quality should be a given in a $350 product. I am shocked and angry at Apple (I have been a faithful customer to nearly 30 years, and have owned over 30 Macs). I feel I have been betrayed by Apple in trusting their reputation for top quality. If they are so demanding with quality and perfection, how could they allow Beats to sell such poor products?

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Sounds like a mud puddle

    • Written by bryan D

    Got these when I bought a laptop. The closest-in-price headphones I’ve listened to extensively are the Grado 225’s I bought 15 years ago ($150 or so). I also have various Pioneer SX (1970s)/NAD/B&W/JM Labs/Speakerworks home setups, so I do have some idea of what good sound is. I also use the same reference tracks that I use to judge setups. I’ve listened to Abba’s “Take a Chance on Me” on dozens, possibly hundreds, of equipment combinations. On a good rig, you hear brilliant separation and dynamic range. You feel like you’re in the room, surrounded by instruments. Crisp, punchy, tight, and engaging.
    Through the Beats, it sounds like dumping mud puddle in your ear. By far the worst I’ve ever heard, including the time the magnet fell of the back of the tweeters of my JMs. The bass is loose and sloppy, and the mids and highs seem to be trying and failing to sprint up a crumbly sand dune to catch up. I’m trying to think of other descriptors, but I keep coming back to muddy. Sticky, clay-y mud. I’m beyond disappointed, I’m offended.
    If you got these with a laptop purchase, leave them in the package and sell them for whatever you can get.

    2 of 4 people found this useful

  • 1.0 out of 5 stars

    studio 3

    • Written by Max C from montreal

    These headphones are terrible for the price. I have the bose 35 and sony WH1000 and can surely say they are the worst of the three in terms of music quality, comfort and noise cancelling. They are durable and stiff which makes them good headphones to work out with, but for $400 the noise cancelling is similar to $40 sony headphones you buy at an airport. The sound quality is very similar to air pods, however, do have a bit more bass. They are loud but overall would not recommend. The best bet is the sony's in terms of sound quality, loudness and noise cancelling, but if your focus is on comfort, the bose are the best option.

    6 of 18 people found this useful

  • 1.0 out of 5 stars

    Bad sound quality, lots of lag

    • Written by vinod V

    I thought these headphones were good since they are so expensive! The lag is unbearable! I have AKG headphones for my Samsung Galaxy S9+ and they cost half the price-with better sound quality! I feel these headphones are just status symbols and they aren't made for the best customer satisfaction. I will be returning these headphones! Do yourself a favor AND STAY AWAY! There are many other headphones that cost much less with better sound quality and less lag.

    21 of 74 people found this useful