• 1.0 out of 5 stars

    What a disappointment!

    • Written by David P from Murphy

    I was very excited to see that Apple had redesigned this product. None of my previous 3 Apple iPad Keyboards made it through their first year with disconnection problems. I opened this one to find the finish felt like a very cheap plastic. There were bubbles all over the finish and it was discolored in several spots. When I called Apple support, they said they couldn't send me a new one until this one was returned to their warehouse. I can't even order a replacement because they are now several weeks out on backorder. I'm not left with no way to protect my even more expensive than the last model iPad Pro. What has happened to you, Apple?

    1557 of 1804 people found this useful

  • 1.0 out of 5 stars

    Not worth $200 on any planet. Wait for Logitech or Brydge or other keyboard

    • Written by Cory C from Pleasanton

    Got it because it's the current Day-1 "only" option. It WILL be going back.

    It was my fault for not reading that it does not have a backlit keyboard. Which begs the question. WHAT? WHY? If not, why so expensive?

    A lesson I already knew. Buy the main Apple products, but get the accessories somewhere else.

    1166 of 1308 people found this useful

  • 1.0 out of 5 stars

    Good but very un-Apple

    • Written by Sigmund J from london

    After spending so much money on the new iPad Pro it's horrible to put something on this device that feels so cheap. The keyboard is functional but to have to feel the keys when in a normal browsing orientation feels so very un-Apple. Also it feels like an oversight not to have function keys on an accessory for a 'pro' device. Please, please, please create a superior keyboard folio for the professionals you marketed the new iPad to.

    123 of 142 people found this useful

  • 1.0 out of 5 stars

    What is Apple thinking?

    • Written by FRANK C from SALISBURY

    I had the 11” version of this cover and took it back. There is almost nothing good about it. First of all, it’s wildly overpriced for what it is and the choice of materials. Apple, who used to pride themselves on having beautiful hardware, designs this case that looks like its a cheap copy off a low grade auction site. No Apple branding hurts the visuals even more at the high price they charge for this. There are folks putting stickers all over these things trying to make it look more interesting than what it is. There are only two positions and the upright position is nearly unusable especially on the 11”. They haven’t figured out by now how to make multiple positions? Then there is the biggest issue of not having any side protection at all with this or the standard folio cover. I thought covers were mostly to protect the device and not to show off how clever you can be with magnets. Has anyone seen the drop tests of these on line and how they survive a drop? You are trusting everything to some magnets, which will not help a bit when dropped. Also while the Apple Pencil charging on the side of the iPad is good, it is another thing that offers no protection and is incredibly easy to knock off. That pencil should be in a slot built in to the case with an open spot for it to charge while there. I imagine Speck will have this long before Apple even thinks of it as their cases already have a slot for the pencil, but current models won’t charge yet. No backlit keys, which at this price point is not acceptable, especially when competitors seem to be able to do it for an even cheaper price.. Probably the most laughable thing about this case and what makes it look like it was designed by a six grader is the way the keyboard is exposed when the case is open. Flat out stupid design. Apple has always put focus on how their products feel in the hand and anyone trying to use this case open and having your hands rest on the open keyboard in back is just plain weird and feels terrible. This case makes me feel like it was rushed out against a timeline with no logo, no leather option, poor design with the open keyboard, no protection of the sides and a price which does not reflect the materials. I can only hope Apple puts one of their better design teams on this and comes up with an alternative to this that is in line with the new iPads in a premium leather edition, which this one is clearly not. I think this case is an embarrassment for Apple, and I will keep mine in a sleeve until either Apple or a third party company comes out with a properly designed case.

    83 of 89 people found this useful

  • 1.0 out of 5 stars

    Bad design. Makes new IPad Pro 12.9 less desirable

    • Written by Eduard S from RIDGEWOOD

    I was very excited to upgrade from my first generation iPad Pro to a 3rd generation iPad Pro 12.9. Just before going to the store I saw one review of iPad that mentioned that device together with Smart Folio Keyboard is heavier than the old one. I did not pay much attention to this. So I went to the store and upgraded my old IPad Pro to a new one with New Smart Folio keyboard. Very disappointed with result! Firstly, it is noticeably heavier. Secondly, old keyboard was able to be used as stand for iPad not just like keyboard. So if you want to use cover with stand with this iPad Pro 3rd generation you need to by another case called Smart Folio ( cost $99) which does not have keyboard and only can be used as stand not as a keyboard. This is downgrade compared to previous version of keyboard which could be used with both functionalities. Thirdly, price. At $199 it is a half of the old product. Smart Folio cost additional $99. So, its $300 for both functionalities.
    Apple, this is unacceptable. This is in line with overall price policy of apple of increasing price for everything iPhone, iPad and now accessories. This is the first time that I think that product is a downgrade. I have all apple products, but maybe its time to look for other brands. Apple is out of control because it became very big company. I wonder what’s Apple response to this? We all do...

    90 of 105 people found this useful

  • 1.0 out of 5 stars

    Worst device apple has ever designed.

    • Written by Win C from Atlanta

    This is a first for me, being disappointed about an apple product but let me say, this is probably the worst experience I've ever had with something they have created. Let me start with the major points, (1) if you want to hold it like a tablet (keyboard folded back) you will have to hold it with your hand resting on the keys facing outward, (2) opening the case with a pencil attached at the same time is quite difficult without knocking the pencil off, and (3) there is no longer any microfiber cleaning/protecting your screen while the screen is closed. You might say, "Well these are normal concerns and you just have to adapt to using it better!". Apple has been known for creating a seamless user experience through the marriage of both hardware and software design, and the idea of having to adapt to a device couldn't be more foreign. The material feels cheap for something of this supposed quality and there was no thought given to different use scenarios. If all you need is a well functioning keyboard and will always use your iPad in a laptop orientation, then this is the product for you! The only reason I might keep this is due to lack of options and to wait for something better to come on the market...what a shame.

    87 of 102 people found this useful

  • 1.0 out of 5 stars

    Just total trash

    • Written by Angel R from Poughkeepsie

    The keyboard is horrible feels like they put no work into this at all, Whom ever designed this junk I am typing on is insane and $200 is even more insane for what you are getting I am returning this ASAP and buying a third part Bluetooth keyboard seriously APPLE!!

    80 of 91 people found this useful

  • 1.0 out of 5 stars

    Doesn't work for long after warranty expires

    • Written by BRIAN C from SCOTTSDALE

    I was disappointed when my Smart Keyboard Folio for my iPad Pro 12.9 stopped working. It's bad enough that it doesn't work however to use as a cover the battery continues to drain. There are no instructions on how to turn the keyboard off so using it simply as a cover is no good.
    I always think that if it's made by Apple it should be good long after the warranty expires.

    68 of 74 people found this useful

  • 1.0 out of 5 stars

    Keyboard garbage

    • Written by Geoffrey J from Tempe

    1st its not worth $200. 2. Its a design nightmare. 3. No Backlite on keyboard, wow really Apple. 4. The design team that has put this together all need to be fired. Its junk. Its pathetic that Apple didnt work ahead of time with Logitech or one of the others to design a real keyboard. If I could give it less than 1 star I would.

    78 of 96 people found this useful

  • 1.0 out of 5 stars

    Not a keeper for iPad Pro

    • Written by Joyce P from Woodland Hills

    Got mine last night and took one look at this product and sent it back in the morning without even trying it. After spending so much money for my 12.9 iPad Pro there was no way that I would trust this keyboard to hold my new 3rd generation iPad. Apple make a product that is a case and keyboard in one. If you do make this case + keyboard I will buy it, but this one is not a keeper.

    58 of 69 people found this useful

  • 1.0 out of 5 stars

    I wouldn’t recommend this

    • Written by Umahlih E from Brooklyn

    I bought this keyboard to go with my new iPad. I was excited to get it. After putting my iPad on it I realized that the keys aren’t backlit nor is there a button to control the volume or brightness of the iPad. My old iPad Pro keyboard had all these features. Not to mention that the pencil sticks out once you close it. I thing that’s bad design. At 120 plus dollars for the new pen, it should be apart of the case as in the previous model. I’m not happy with this at all. I’ve looked into other keyboards but to no avail.

    53 of 67 people found this useful

  • 1.0 out of 5 stars

    Not recommend it

    • Written by Alper U from Clifton

    It is a shame for Apple that this case’s built quality and materials. First of all with that price you really expect something more durable and wont fall off after a month use. It literally totaled from bottom to top. Edges start to lift at a point that I can see the hard materials of the case. I am very ready and willing pay more on a Apple case. But with this quality I feel like robbed... Apple really needs to think and made better case for ipad pro 12.9 3rd generation. The color options are limited , there is no leather version of it... It is really bad. That should ve been fix... Wish there is a photo sharing option so that I can show you how bad my case become after a month use with nothing extreme just carying in backpack’s padded laptop part.

    42 of 46 people found this useful

  • 1.0 out of 5 stars

    Basic keyboard at a ridiculous price

    • Written by Todd D from Preston

    Apple are again pushing their loyal customers to the limit.
    They really are selling a basic keyboard/case for £199 !
    It’s not backlit at all, has no shortcut keys like the Logitech one did for the 1st & 2nd gen iPad pro’s.
    The Ipad pro itself is ridiculously supplied with a 1m cable, which is absolutely inadequate.
    This keyboard is so overpriced & so not worth it........
    Save your money until a third party company brings out a keyboard that does the job much better & for nearer half the price.
    Shame on you Apple you are pushing us all away.

    39 of 42 people found this useful

  • 1.0 out of 5 stars

    Huge step backwards

    • Written by Thomas G from Bloomington

    I just upgraded from a first gen 12.3 to the 3rd gen. I had the Apple keyboard case for it. Yeah, the whole thing was bulky, but it was very practical and worked well. Even the price wasn't too much of a stretch for the quality.

    But this new one is overpriced junk. There are a lot of reasons listed in these reviews that I won't go over again, but much of what is mentioned, I agree with.

    My major complaints are that the material feels cheap, compared to the old one. The edges are sharp, like the just left any extra plastic that squeezed out from the mold on the case, without removing and smoothing it down. The edges of the iPad are not protected at all. If you drop this on a corner, that's pretty much the end of your iPad, because the iPad itself is structurally weaker than the first gen. Lastly, whoever designed the keyboard needs to be retrained. The first gen smartly folded away to protect it when it was not needed. This one stays exposed and can get gummed up pretty easily, transferring whatever it's sitting in directly on to the screen when closed up.

    Returned mine. For $200, a keyboard cover and case should be nearly perfect. This is far from it.

    I know Apple likes an attractive design, I do as well. But why they keep making beautiful products that can't do the job is beyond me.

    45 of 55 people found this useful

  • 1.0 out of 5 stars


    • Written by Karl M from Grayslake

    Works fine but only attaches magnetically, should have read the fine print. Also, the molded edges are sharp enough to slice you fingers or hand if you run along the edge quickly when folded back completely. Very poor molding/finishing, expect better from Apple especially at $199.

    45 of 56 people found this useful

  • 1.0 out of 5 stars


    • Written by Katherine P from ORLANDO

    This is a piece of junk and ridiculously overpriced. For $200 it’s not backlit and it feels like cheap plastic. Some of the keys didn’t work on mine. Completely defeats the idea of using an iPad as a laptop. Very limited functionality. For an IPad that already cost about $1500, the unavailability of a decent keyboard is a disgrace.

    50 of 67 people found this useful

  • 1.0 out of 5 stars

    Terrible waste of money

    • Written by Jessica G from Longmont

    I love my iPad Pro, it's the best, and the pen is great too, I don't even have the newest one. But the keyboard, it's quite possibly the worst keyboard I've ever encountered. The thing does not work consistently at all. I thought maybe it was something I was doing like it was dirty or maybe there was a bug or who knows, but after weeks of struggling with the intermittent connections it has finally given up. It isn't old, it isn't abused. It's just worthless.

    46 of 60 people found this useful

  • 1.0 out of 5 stars

    NOT recommended

    • Written by Yi R from san jose

    The keyboard works on longer then 2 years. Me and 3 of my friends got iPad Pro and the keyboards at the same time, now all the keyboard are out of work. Switch to Logitech.
    Do not worth to get it!! DON’T!!!

    51 of 70 people found this useful

  • 1.0 out of 5 stars

    The worst Apple product currently available, sorry Apple!

    • Written by Ian F from Ashbourne

    I have to say I am a big Apple fan and have spent more than an average user on Apple products because they are so good. So this is a review from an Apple fan and loyal customer. So I was looking forward to getting the smart keyboard after such a long lead time and after hearing how special it would be during the keynote. Now it has arrived I am so disappointed and I will be returning it. As many reviews will say the clicking together of iPad and case are fine, but just that, fine. Yes it needs a backlight too. The feel however, is very plastic, very cheap Chinese plastic. It is bad, really bad, the edges around the keyboard are sharp and feel really cheap. It feels like something you would buy on eBay for £9.99 and then send back. It’s like the old cases you would get, hardboard covered in plastic with edges sealing it all If you are considering this keyboard go and see on in the flesh first and ask yourself is this really worth paying for. My last iPad Pro keyboard was Logitech, I shall be hoping their new keyboard comes on sale soon. I love you Apple but you dropped the all on this one.

    35 of 38 people found this useful

  • 1.0 out of 5 stars


    • Written by Madelon M from decatur

    There are a few key design flaws in the smart folio keyboard. First off, the keyboard only has two angle place settings for the iPad instead of a full range of angles to choose from. This can get very frustrating for flexibility of use. Second, the keys do not light up, making it extremely difficult to type at night or in dark spaces which is very inconvenient for a student. Third, there is no cover for the keyboard keys if you want to fold the keyboard back and just use the iPad but keep the smart folio keyboard on; leaving the buttons flipped on the bottom and touching whatever surface. Pretty disappointed considering how much this keyboard costs. Apple could have done way better for their customers with this product.

    39 of 48 people found this useful