• 1.0 out of 5 stars

    Ageing really poorly, bubbling at corners and not meeting expectations

    • Written by Toph P from CARLTON

    Really upset with Apple regarding the quality of the folio keyboard, one corner, in particular, is really coming undone. I have treated the product with the upmost care and expect when I visit Apple for them to deny it as a product fault... I believe Apple should replace these keyboards.

  • 1.0 out of 5 stars

    Poor Quality

    • Written by Jeffrey R from Louisville

    Although thin and convenient, it doesn’t stand the test of time. The outer material readily wrinkles with even light daily use. Would not recommend.

    15 of 18 people found this useful

  • 1.0 out of 5 stars

    Piece of junk......

    • Written by Robert C from Rowley

    After 7 months of careful use, the case looks like it is 10 years old. Peeling and bubbling on every corner, So embarrassing to bring into a professional environment..... i do bring it in and let everyone i know to never buy it.
    When i called support, the director of the department Wanda tells me “it’s the first she has heard of this happening and not covered under the warranty”
    This is obviously a flat out lie, considering how many complaints on this thread.

    Shame on you Apple corp. for not standing behind your product or its manufacturing design flaw.

    I call shame.

    3 of 4 people found this useful

  • 1.0 out of 5 stars

    Cheap and annoying

    • Written by Nicalaine B from Baker

    Why would Apple sell such a cheaply-made product?
    I really dislike that it has no backlit keys.
    It’s hard to see special keys.
    It does stay connected better than the old smart connection.
    Not worth the expense!

    19 of 23 people found this useful

  • 1.0 out of 5 stars

    Does not rotate to portrait

    • Written by Crossy C from KNUTSFORD

    I didn’t even buy this product!

    The very first thing I did when I was in the Apple store was to see if the keyboard attached when the iPad was in portrait mode, but it didn’t. I asked staff, but they looked bemused when I told them. Listen, we are all different, but there are so many apps that developers lock you into using which don’t rotate. Why, I will never know.

    Social media management is part of my business, which means spending a vast amount of time with apps such as Instagram and Snapchat et al. Another which springs to mind is the (UK) National Lottery app of which the user is forced to use in portrait mode.

    Personally, I like to use most of my apps not in wide landscape mode, but in tall portrait mode; I find scrolling through websites to be quicker and I am able to see much more information than the wasted open white-space to the left and right of the screen if in landscape mode. Twitter is a must in portrait mode as I find scrolling in landscape extremely restrictive when viewing as I am forced to scroll much more often than if I was in portrait mode.

    There is no way that I would detach the keyboard so to rotate my iPad Pro (not a snap at £1,000 either!) to use an app for a while and then rotate and re-attach.

    Therefore, this keyboard was badly thought out.

    One star because no-star was not available.

    2 of 8 people found this useful

  • 1.0 out of 5 stars

    Cover is peeling

    • Written by Ryan G from Bettendorf

    I’ve had the 12.9 inch gen3 Keyboard Folio for a for 9 months, and 6 months ago the coating on the outside cover started to wrinkle. 2 weeks ago it started peeling. The inside of the folio has felt on one side and textured material on the keyboard that is not wearing or peeling. Apple should have put one of these coatings on the outside as well. The edges of the folio are sharp as some other reviews have mentioned.

    Called support today and they will not replace the keyboard.
    The rest of the keyboard is fine.

    14 of 17 people found this useful

  • 1.0 out of 5 stars


    • Written by KC G from Waverly

    My keyboard started acting up around 8mths in. I should have said something earlier. Now it 100% does not work ��

    26 of 29 people found this useful

  • 1.0 out of 5 stars


    • Written by Madelon M from decatur

    There are a few key design flaws in the smart folio keyboard. First off, the keyboard only has two angle place settings for the iPad instead of a full range of angles to choose from. This can get very frustrating for flexibility of use. Second, the keys do not light up, making it extremely difficult to type at night or in dark spaces which is very inconvenient for a student. Third, there is no cover for the keyboard keys if you want to fold the keyboard back and just use the iPad but keep the smart folio keyboard on; leaving the buttons flipped on the bottom and touching whatever surface. Pretty disappointed considering how much this keyboard costs. Apple could have done way better for their customers with this product.

    39 of 48 people found this useful

  • 1.0 out of 5 stars

    Feels cheap and the connection is sketchy

    • Written by Rob W from Barnsley

    I had the previous version of this which had many issues to the point Apple extended the repair period for three years. Similar issues remain here and it feels even cheaper than the previous version! AVOID! There are better options, including writing by hand onto paper, taking a photo then throwing it in the bin.

    9 of 11 people found this useful

  • 1.0 out of 5 stars

    Not recommend it

    • Written by Alper U from Clifton

    It is a shame for Apple that this case’s built quality and materials. First of all with that price you really expect something more durable and wont fall off after a month use. It literally totaled from bottom to top. Edges start to lift at a point that I can see the hard materials of the case. I am very ready and willing pay more on a Apple case. But with this quality I feel like robbed... Apple really needs to think and made better case for ipad pro 12.9 3rd generation. The color options are limited , there is no leather version of it... It is really bad. That should ve been fix... Wish there is a photo sharing option so that I can show you how bad my case become after a month use with nothing extreme just carying in backpack’s padded laptop part.

    42 of 46 people found this useful

  • 1.0 out of 5 stars

    Don’t buy it - keep disconnecting - deserves zero star!!!

    • Written by Anny K from North sydney

    It keeps disconnecting as if the magnetic hinge has a mind of its own!!! You would think for the price tag and its from Apple it would be reliable! DON’T buy it!!!!

    11 of 12 people found this useful

  • 1.0 out of 5 stars

    Don't wast your time and money

    • Written by Mansour M from White Hall

    This is piece of junk and so expensive for a useless keyboard. Mine stopped working after two weeks . I can not believe that apple now getting so cheap that selling these cheap accessories under their brand. I did not want to waste my time to return it.

    42 of 62 people found this useful

  • 1.0 out of 5 stars

    Do not buy

    • Written by Rod C from CANTERBURY

    I wished I had read the reviews. Very disappointed. I use the iPad for writing notes and when you flip it over you are touching the keyboard or the keyboard has to rest on a flat surface and then it scratches the key board. What a poor design from Apple. I have the older iPad Pro and keyboard. When you flip the older keyboard around it has an additional felt overlay protecting the keys and it also feels better when holding for writing or reading. What a waste of $300 and the amount of effort for me to return it when I do need it on the odd occasion is not worth it. I now have to spend another $150 on a protector case and carry the key board around with me and change over when I need to use a keyboard.

    6 of 6 people found this useful

  • 1.0 out of 5 stars

    Awful, just awful!

    • Written by Phil A from Heywood

    I read all the reviews before purchasing and I was genuinely undecided, then I read one review that suggested I ignore all the haters... I'd of rather spent £200 on hot air if I am honest. Awful product, to spend circa £1000 on an iPad Pro to then purchase a Pencil for £120 - fine, that's Apple, but the additional for a keyboard that is like everyone says, ugly in its fit, feel and design - a complete failure in my eyes.

    I suppose you have the convenience of the keyboard being a part of the case but most of the time I carry a rucksack or bag so in all honesty, I would buy a wireless keyboard - there are plenty that fold or roll up - you'll get a better result.

    And to be fair, I mainly use this for design and drawing rather than typing and can do the minimal required via the keyboard on the pad, which we must have all gotten used to by now.

    Overall, it's a pants product and I sometimes wish I could stand in the store all day and advise people not to buy it.

    20 of 22 people found this useful

  • 1.0 out of 5 stars

    Worse keyboard ever

    • Written by Micheal J from Springwater

    I bought this keyboard as its an apple product. Here I sit day one with a new fancy iPad and this cheap keyboard. OMG, Apple what have you become. Never had anything so expensive and cheap feeling as this. Totally ruins the Apple experience for me.

    Think its time to start thinking about the dark side, SP6. At least MS gives you a nice keyboard for the price.

    8 of 8 people found this useful

  • 1.0 out of 5 stars

    Doesn't work for long after warranty expires

    • Written by BRIAN C from SCOTTSDALE

    I was disappointed when my Smart Keyboard Folio for my iPad Pro 12.9 stopped working. It's bad enough that it doesn't work however to use as a cover the battery continues to drain. There are no instructions on how to turn the keyboard off so using it simply as a cover is no good.
    I always think that if it's made by Apple it should be good long after the warranty expires.

    68 of 74 people found this useful

  • 1.0 out of 5 stars

    Don’t waste your money on this folio

    • Written by Michael P from Ridgewood

    I’ve had this since launch and I’m highly disappointed

    - It offers zero side protection
    - Mine has a weird defect ,were the material looks like its fading away
    - This Folio can scratch your case if you don’t clean it once a week
    - The Magnets that hold the iPad in place are not that strong - I’ve had situations were i was adjusting the screens position and the magnet holding the iPad just gave way and almost caused the iPad to free fall to oblivion.
    -For The price its at right now, its just not worth it
    -Your only able to adjust your iPad in 2 positions , and each position isnt good for me cause I’m pretty tall and it always involves me moving my iPad further away from me
    -Functionality isn’t to good to, cant control volume - cant adjust screen brightness - cant pause videos on certain apps(i know this is a developer thing but still could of added like a pause button or something)- I constantly for some reason hit the caps lock key and that get super annoying-etc .

    In conclusion, don’t waste your money , get a Logitech or any case that offers full screen and body protection cause I guarantee you that your iPad will get damaged eventually. I was lucky enough to get a replacement iPad and keyboard the 1st week after the folio scratched up my screen , but many months later, it is march and the folio finally decided to scratch my screen once again. I also have dents on the corners of my iPad just from leaving my iPad in my book bag, and don’t get me started with the bend gate 2.0 with this iPad . Just do your self a favor and get something else.

    10 of 10 people found this useful

  • 1.0 out of 5 stars

    Terrible waste of money

    • Written by Jessica G from Longmont

    I love my iPad Pro, it's the best, and the pen is great too, I don't even have the newest one. But the keyboard, it's quite possibly the worst keyboard I've ever encountered. The thing does not work consistently at all. I thought maybe it was something I was doing like it was dirty or maybe there was a bug or who knows, but after weeks of struggling with the intermittent connections it has finally given up. It isn't old, it isn't abused. It's just worthless.

    46 of 60 people found this useful

  • 1.0 out of 5 stars


    • Written by Katherine P from ORLANDO

    This is a piece of junk and ridiculously overpriced. For $200 it’s not backlit and it feels like cheap plastic. Some of the keys didn’t work on mine. Completely defeats the idea of using an iPad as a laptop. Very limited functionality. For an IPad that already cost about $1500, the unavailability of a decent keyboard is a disgrace.

    50 of 67 people found this useful

  • 1.0 out of 5 stars


    • Written by Vincent M from Montreal

    The case isn't even good to begin with, let alone costing $300! The case is extremely uncomfortable to be used handheld with the keys rubbing against your fingers. More importantly, there are no function keys on the keyboard this was a huge deal breaker for me because without it, it almost defeats the purpose of having a keyboard in the first place. The case isn't that bad, I would overlook all these flaws if it was reasonably priced, but it's far from it.

    6 of 7 people found this useful