Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to two years of peace of mind when you buy AppleCare+ for 
Headphones.

AppleCare+ for Headphones provides up to two years of expert technical support and additional hardware coverage for AirPods, Beats earphones or Beats headphones, including up to two incidents of accidental damage, each subject to a A$45 service fee.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

Up to two years of Apple-certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Coverage for up to two incidents of accidental damage1
Battery service coverage1

One stop for support

Minimise the amount of time you’re without your headphones with Express Replacement Service

AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Express Replacement Service

Additional hardware coverage

Get coverage for up to two incidents of accidental damage1
Get battery service if your battery retains less than 80 per cent of its original capacity1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple‑authorised technicians. Service coverage includes:

  • Your AirPods, Beats earphones or Beats headphones
  • The battery1
  • Included USB charging cable
  • Up to two incidents of accidental damage from handling, each subject to a A$45 service fee1

Software support

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using Siri
  • Bluetooth® connectivity

How to buy

Purchase AppleCare+ with your new headphones. Or buy it within 60 days of your headphones purchase:

  • At an Apple Store (requires inspection of your headphones and proof of purchase)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ is available for:

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app