Service and support from the people who know your iPad best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPad.

AppleCare+ provides expert technical support and additional hardware coverage for iPad, Apple Pencil and an Apple-branded iPad keyboard from Apple, including unlimited incidents of accidental damage protection.1 Each incident is subject to a service fee. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by Australian consumer law. For details, click here.

Apple‑certified service and support coverage
24/7 priority access to technical support through
Get unlimited incidents of accidental damage protection1
Battery service coverage1

One stop for support

Minimise the amount of time you’re without your iPad with Express Replacement Service

Because Apple designs iPad, iPadOS and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

Additional hardware coverage

Get unlimited incidents of accidental damage protection1
Get battery service if your battery retains less than 80% of its original capacity1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPad
  • The battery1
  • Apple Pencil1
  • Apple‑branded iPad keyboard1
  • Included USB cable and power adapter
  • Unlimited incidents of accidental damage protection, each subject to a service fee

Software support

Get direct access to Apple experts, for support using iPadOS and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using iPadOS and iCloud
  • Connecting to wireless networks
  • Using FaceTime, Keynote, Numbers, Pages and other Apple‑branded iPad apps

Protect your iPad

Service fees and deductibles at a glance

Service fees are listed for the latest iPad models. For more details on the latest iPad models, see

Incidents covered



iPad, iPad mini

Accidental damage


iPad Pro, iPad Air

Screen damage


Other accidental damage


How to buy

If you received 7-Day Complimentary coverage with your new iPad, you will be able to purchase AppleCare+ after this coverage has expired.

  1. Buy AppleCare+ within 30 days of your iPad purchase:
    • On your iPadOn your iPad (go to Settings > General > About, and choose Add AppleCare+ Coverage)
    • Online (requires you to verify your serial number and run a remote diagonstic)
    • By calling 1300-321-456
  2. Buy AppleCare+ within 60 days of your iPad purchase:
    • At an Apple Store (inspection of iPad and proof of purchase are required)

For information on how to renew an existing plan, click here.

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app