Service and support from the people who know your iPad best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to two years of
peace of mind when you buy AppleCare+ for iPad.

AppleCare+ for iPad provides up to two years of expert technical support and additional hardware coverage for iPad and Apple Pencil from Apple, including up to two incidents of accidental damage, each subject to a service fee of A$65 for iPad and A$45 for Apple Pencil.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com.2 Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

Up to two years of Apple‑certified service and support coverage
24/7 priority access to technical support through getsupport.apple.com
Coverage for up to two incidents of accidental damage1
Battery service coverage1

One stop for support

Minimise the amount of time you’re without your iPad with Express Replacement Service

Because Apple designs iPad, iOS and many applications, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.2

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Express Replacement Service

Additional hardware coverage

Get coverage for up to two incidents of accidental damage1
Get battery service if your battery retains less than 80 per cent of its original capacity1

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes:

  • Your iPad
  • The battery1
  • Apple Pencil used with your iPad
  • AirPort device3
  • Included USB cable and power adapter
  • Up to two incidents of accidental damage from handling, each subject to a service fee of A$65 for iPad and A$45 for Apple Pencil1

Software support

Get direct access to Apple experts, for support using iOS and more

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Using FaceTime, Keynote, Numbers, Pages and other Apple-branded iPad apps

How to buy

Purchase AppleCare+ with your new iPad. Or buy it within 60 days of your iPad purchase:

  • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (requires inspection of your iPad and proof of purchase)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ is available for:

See the AppleCare+ terms and conditions for complete product details.

Additional Support

Get support via phone or chat,
set up a repair and more.

Contact Apple Support on 1300-321-456.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app