AppleCare Products

AppleCare Protection Plan for Mac or Apple Display

The AppleCare Protection Plan for Mac or Apple Display provides up to three years of expert telephone technical support and additional hardware service options from Apple.1

When you purchase the AppleCare Protection Plan, just one phone call2 can help answer questions on a wide range of topics, including how-to questions about iLife, iWork and more. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

One stop for expert service and support

Because Apple designs the computer, the operating system and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Onsite repair for desktop computers: request that a technician come to your workplace3
  • Local Apple hardware service around the world

The AppleCare Protection Plan provides up to three years of additional hardware service options, including parts and labour, from Apple-authorised technicians around the world.

    What’s covered — Mac

  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort4
  • Apple USB SuperDrive
  • An Apple display purchased with your Mac

    What’s covered — Apple display

  • Your Apple display
  • Built-in camera, mic and speakers
  • Included power cord

Software support included

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics.

    Mac support

  • Using the OS X operating system
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks

    Apple display support

  • Connecting to your Mac
  • Using audio
  • Video chatting

Buy the AppleCare Protection Plan for:

Important notes

The AppleCare Protection Plan can be purchased only while your Mac or Apple display is still covered under the standard one-year limited warranty. See the AppleCare Protection Plan Terms and Conditions for complete product details.

If you purchase an Apple Display with your Mac, the AppleCare Protection Plan for Mac covers both the computer and the display.

For Mac computers running OS X Server, the plan covers server administration and network management issues using the graphical user interface of OS X Server. For advanced server operation and integration issues, purchase AppleCare OS Support.

For more information, read frequently asked questions.

  1. The AppleCare Protection Plan must be purchased within 12 months of the original purchase date of your Mac or Apple display, and provides up to three years of additional service options from the original purchase date of your Mac or Apple display. AppleCare Protection Plan benefits are in addition to rights provided by Australian consumer law. For details, click here. Service coverage is available only for the Mac and/or Apple display and its original included accessories for protection against (i) defects in materials or workmanship and (ii) batteries that retain less than 80 per cent of their original capacity.
  2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
  3. Availability of service options depends on the country in which the service is requested and the location of the Apple Authorised Service Provider. Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. Apple may also request that the customer replace components with readily installable parts.
  4. AirPort device must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage. For complete details see the terms at www.apple.com/legal/applecare/appgeos.html. Purchase of the plan is not required to purchase the covered equipment.

For Mac computers running OS X Server, the plan covers server administration and network management issues using the graphical user interface of OS X Server. For assistance with advanced server operation and integration issues, purchase AppleCare OS Support.