AppleCare+ for Mac

AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com.2 Coverage begins on the original purchase date of your Mac.

AppleCare+ benefits are in addition to any legal rights provided by Australian consumer law. For details, click here.

One stop for expert service and support

Because Apple designs the computer, the operating system and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.2 Coverage includes:

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Onsite service3
  • Local Apple hardware service around the world3

Additional Apple hardware service options

AppleCare+ provides up to three years of additional hardware service options, including parts and labour, from Apple‑authorised technicians around the world. Coverage includes:

  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort device4
  • Apple USB SuperDrive
  • Up to two incidents of accidental damage, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage1

Software support included

Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:

  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
  • Connecting to printers and AirPort networks

Buy AppleCare+ for:

Important notes

Purchase AppleCare+ with your new Mac. Or buy it within 60 days of your Mac purchase:

  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (requires inspection of your Mac and proof of purchase)
  • By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)

For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operations and integration issues, purchase AppleCare OS Support.

See the AppleCare+ Terms and Conditions for complete product details.