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Frequently Asked Questions

  • An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the network and tariff that are right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.
  • Yes. An unconnected iPhone purchased from apple.com is unlocked. This means you aren’t tied to a single network provider or a multi-year service contract. You can choose the one that’s right for you. Once your new iPhone is activated, it remains unlocked, which means you can use it with any network that provides service for iPhone.

  • Yes, iCloud makes moving your settings, photos, apps and documents to a new device seamless. Just sign in to iCloud when you set up your new device, access your previous device’s iCloud backup and you’ll be ready to go in minutes.

    Don’t have enough iCloud storage to complete a backup? iCloud will grant you enough temporary storage to make sure you can back up your device and get all of your data transferred, free of charge (iOS 15 required).

    With Quick Start, you can restore your data and content to your new iPhone from your iCloud backup. For phones using iOS 12.4 or later, Quick Start offers the option of using device-to-device migration, allowing you to transfer all your data wirelessly from your current device to your new one.

    If you are switching from Android, you need to download the Move to iOS app first and follow the setup process on your new iPhone.

    To learn how to transfer data to your new iPhone, see support.apple.com/en-gb/HT201269.

  • iPhone models currently sold on apple.com work with compatible networks around the world, including 5G and 4G LTE networks. Check with your home network provider regarding international roaming charges, or purchase a compatible nano-SIM at your destination.

  • iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, iPhone 13 mini, iPhone 12 and iPhone 12 mini are 5G capable. For 5G access, you need to activate your iPhone with a network provider that offers 5G service. Some providers may also require a 5G service plan or a new SIM. Contact your provider for more information. Learn more about network providers in your country here.

  • Apple Trade In makes it easy to get credit towards the purchase of your next iPhone. Simply answer a few questions about your device. Based on what you tell us, we’ll provide an estimated trade-in value. If you pay monthly, we’ll apply the value as instant credit to lower the monthly payments of your new iPhone. If you pay in full, we’ll credit your payment method after we receive your trade-in. If it’s not eligible for credit, you can recycle it for free.

    Once you receive the trade-in kit, you have 15 days to prepare and send in your device. If you added a trade-in to an iPhone order, you may receive the kit along with your new device. Otherwise, it will be mailed to you separately as soon as your new product is ready for delivery or pickup. When we receive your trade-in, we’ll verify its condition and if everything checks out, your trade-in will be complete. If your device doesn’t match the condition you described, you’ll receive an email with next steps. If you paid in full and the value of your device was more than the cost of your new iPhone, you’ll receive an Apple Gift Card by email with the remaining amount.

    The online trade-in process generally takes two to three weeks.

    You can also trade in your device at an Apple Store at the point of purchase. However, the trade-in value in the store may be different from the estimated trade-in value you received online.

    Learn more about Apple Trade In

  • Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for iPhone extends your coverage and adds unlimited incidents of accidental damage protection. Each incident is subject to a service fee of $39 for screen or back glass damage, or $129 for other accidental damage, plus applicable tax. In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.

    Learn more about AppleCare+

  • Delivery estimates are based on item availability and the shipping option you choose. You’ll get a final delivery date after you place your order.

    Free next-day delivery is available for any in-stock iPhone and free standard delivery on all orders. Or you can upgrade your shipping method for an additional charge.

    Depending on your location, your order may be eligible for Apple Store Pickup. At checkout, simply choose to pick up your items at an Apple Store near you.

    Orders placed through apple.com can only be shipped within the country or region of purchase. Visit the online store of the location where you want your products delivered.

  • Yes. If you change your mind and no longer wish to keep your iPhone, you have the option to return it to us for free within 15 days of receipt. The returned iPhone must be in good condition and in the original packaging, which contains all accessories, manuals and instructions. Returns are subject to Apple’s Sales and Refunds Policy.

    Learn more about returns, refunds and exchanges

Which iPhone is right for you?

iPhone 14 Pro — available in Deep Purple, Gold, Silver and Space Black.
New

iPhone 14 Pro

The ultimate iPhone.

From $1399

6.7″ or 6.1″

Super Retina XDR displayfootnote¹
ProMotion technology
Always-On display

Dynamic Island
A new way to interact with iPhone

Emergency SOS via satellitefootnote³
Crash Detection

Pro camera system

48MP Main | Ultra Wide
Telephoto
Photonic Engine for incredible detail and colour
Autofocus on TrueDepth front camera

Up to 29 hours video playbackfootnote

A16 Bionic chip

Face ID

Superfast 5G cellularfootnote

iPhone 14 — available in Blue, Purple, Midnight, Starlight and (PRODUCT)RED. New

iPhone 14

A total powerhouse.

From $1099

6.7″ or 6.1″

Super Retina XDR displayfootnote¹

Emergency SOS via satellitefootnote³
Crash Detection

Advanced dual-camera system

12MP Main | Ultra Wide

Photonic Engine for incredible detail and colour
Autofocus on TrueDepth front camera

Up to 26 hours video playbackfootnote

A15 Bionic chip
with 5-core GPU

Face ID

Superfast 5G cellularfootnote

iPhone 13 — available in Green, Pink, Blue, Midnight, Starlight and (PRODUCT)RED.

iPhone 13

As amazing as ever.

From $849

6.1″ or 5.4″

Super Retina XDR displayfootnote¹

Emergency SOSfootnote

Dual-camera system

12MP Main | Ultra Wide



TrueDepth front camera

Up to 19 hours video playbackfootnote

A15 Bionic chip
with 4-core GPU

Face ID

Superfast 5G cellularfootnote

iPhone SE — available in Midnight, Starlight and (PRODUCT)RED.

iPhone SE

Serious power. Serious value.

From $579

4.7”

Retina HD displayfootnote¹

Emergency SOSfootnote

Advanced camera

12MP Main



Front camera

Up to 15 hours video playbackfootnote

A15 Bionic chip
with 4-core GPU

Touch ID

5G cellularfootnote