AppleCare Protection Plan for Apple TV
Service and Support
Every Apple TV comes with a one-year limited warranty and 90 days of complimentary telephone technical support.(1) With the AppleCare Protection Plan, you can extend your coverage to two years from the original Apple TV purchase date. You’ll get direct, one-stop access to Apple’s award-winning telephone technical support for questions about tvOS, iCloud, AirPlay and more. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You’ll also get global repair coverage for your Apple products through convenient service options. (2)
One stop for technical support
Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts via chat or phone
- Global repair coverage(2)
- Carry-in repair: take your Apple TV to an Apple Store or Apple Authorised Service provider
- Express Replacement Service
- Use with a Mac or PC
Apple hardware coverage
The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labour, from Apple-authorised technicians around the world. Service coverage includes the following:
- Your Apple TV
- Included Siri Remote and power lead
Software support included
Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Setting up Apple TV and connecting to your Wi-Fi network and iCloud
- Streaming original shows and movies from Apple TV+
- Using AirPlay to play content from iPad, iPod touch or Mac on your HDTV
- Connecting to additional services such as Netflix and more
The AppleCare Protection Plan can be purchased only while your Apple TV is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.
For Quebec customers, please read Quebec Consumer Protection Act.
How to get AppleCare Protection Plan
Add it to your bag during the checkout process when you purchase your new Apple TV.
Or buy it while your Apple TV is still within 12 months of the original purchase date of your Apple TV. Your Apple TV purchase date is the date we ship and charge you for your order:
UPC or EAN No.: 888462814324
(1) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(2) Availability of each option depends on the country in which the service is requested and the location of the Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the covered equipment. For complete details, see term at www.apple.com/legal/applecare/appgeos.html.