AppleCare Protection Plan for Apple TV

Product Information

• Every Apple TV comes with a one-year limited warranty and 90 days of complimentary telephone technical support.(1) With the AppleCare Protection Plan, you can extend your coverage to two years from the original Apple TV purchase date. You’ll get direct, one-stop access to Apple’s award-winning telephone technical support for questions about tvOS, iCloud, AirPlay and more. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You’ll also get global repair coverage for your Apple products through convenient service options. (2)

  

  

  One stop for technical support

  Because Apple designs Apple TV and iTunes, you get a truly integrated system. And only the AppleCare Protection Plan provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Global repair coverage(2)
  • Carry-in repair: take your Apple TV to an Apple Store or Apple Authorised Service provider
  • Use with a Mac or PC

  

  Apple hardware coverage

  The AppleCare Protection Plan provides global repair or replacement coverage, both parts and labour, from Apple-authorised technicians around the world. Service coverage includes the following:

  • Your Apple TV
  • AirPort(3)
  • Included Siri Remote and power lead

  

  Software support included

  Whether you're sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:

  • Setting up Apple TV and connecting to your Wi-Fi network and iCloud
  • Renting and purchasing movies from the iTunes Store
  • Using AirPlay to play content from iPad, iPod touch or Mac on your HDTV
  • Connecting to additional services such as Netflix and more

  Important Note

  The AppleCare Protection Plan can be purchased only while your Apple TV is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.

  For more information, read frequently asked questions.

  For Quebec customers, please read Quebec Consumer Protection Act.

  How to get AppleCare Protection Plan

  Add it to your bag during the checkout process when you purchase your new Apple TV.

  Or buy it while your Apple TV is still within 12 months of the original purchase date of your Apple TV. Your Apple TV purchase date is the date we ship and charge you for your order:

  • Online (requires you to verify your serial number)
  • At an Apple Store (if AppleCare Protection Plan is purchased separately from Apple TV, please have the Apple TV serial number ready for registration)
  • By contacting Apple (please have your Apple TV serial number ready for registration)

• (1) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
• (2) Availability of each option depends on the country in which the service is requested and the location of the Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
• (3) AirPort device must be purchased up to two years before your Apple TV purchase or during the term of your AppleCare Protection Plan coverage.

• AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the covered equipment. For complete details, see term at www.apple.com/legal/applecare/appgeos.html.