AppleCare+ for iPad, iPad Air or iPad mini
Service and Support
Every iPad comes with one year of hardware repair coverage through its limited warranty to and up to 90 days of complimentary support. AppleCare+ extends your iPad, Apple Pencil, and Apple-branded iPad keyboard coverage from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months. Each incident is subject to a service fee of $49 for iPad and $39 for Apple Pencil or Apple-branded iPad keyboard, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.
How to get AppleCare+
Add it to your shopping bag during the checkout process when you purchase your new iPad.
Or buy it within 60 days of your iPad purchase:
- On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
- Online (requires you to verify your serial number and run a remote diagnostic)
- At an Apple Store (if AppleCare+ is purchased separately from iPad, inspection of iPad and proof of purchase are required.)
- By calling 1-800-263-3394 (requires you to run a remote diagnostic and provide proof of purchase).
One stop for technical support
Because Apple designs iPad, iPadOS and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.(2)
- 24/7 priority access to Apple experts via chat or phone
- Mail-in repair(3): Mail in your iPad using a prepaid shipping box provided by Apple
- Carry-in repair(3): Take your iPad to an Apple Store or other Apple Authorized Service Provider
- Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair
Apple hardware coverage
AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Service coverage includes the following:
- Your iPad
- Battery (1)
- Apple Pencil
- Apple-branded iPad keyboard
- Included USB cable and power adapter
- Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $49 for iPad and $39 for Apple Pencil or Apple-branded iPad keyboard, plus applicable tax
Software support included
Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:
- Using iPadOS and iCloud
- Connecting to wireless networks
- Questions about FaceTime, Keynote, Numbers, Pages, and other Apple-branded iPad apps
UPC or EAN No.: 190198770035
(1) Service coverage is available only for iPad, its original included accessories, one compatible Apple Pencil, and one compatible Apple-branded iPad keyboard used with your iPad for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80 percent of their original capacity, and (iii) up to two incidents of accidental damage from handling of your iPad, Apple Pencil, and Apple-branded iPad keyboard every 12 months, each incident being subject to a service fee of $49 for iPad and $39 for Apple Pencil or Apple-branded iPad keyboard, plus applicable tax. Any unused accidental damage incidents will expire and you will get two more accidental damage incidents to use within the next 12 months of continued coverage. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. AppleCare+ coverage begins on your AppleCare+ purchase date. See terms for full details.
(2) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
(3) Availability of each option depends on country in which service is requested and location of Apple Authorised Service Provider. Service coverage may be subject to certain restrictions.
AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase iPad. For complete details, see terms.