• 3.0 out of 5 stars

    Easy install, great quality, no Bluetooth connectivity!

    I installed it in less than 30 minutes....nice and simple! However it took about an hour setting up the Schlegel software and the Home app and I still can't get Bluetooth to connect.
    Aggravating experience....hope a fix is in the works!!

    7 of 8 people found this useful

  • 2.0 out of 5 stars

    Good lock but....

    The lock itself is sturdy, attractive and easy to install and setup. It is very disappointing on the automation front, it does not use near field technology to open on approach. Geo-fencing can be used in the HomeKit app but it asks you to confirm that you want it to run. Requiring one to get out their phone to do that sort of defeats the automatic feature! Still it was better than the August lock that required a firmware update to work on HomeKit even though it was labeled as compatible. The firmware update is automatic and you cannot start it on your own, I waited three days but no joy!

    Hopefully firmware updates will make the lock more autonomously effective. I would not recommend it unless you just need a new lock.

    6 of 9 people found this useful

  • 3.0 out of 5 stars

    Great product, terrible install process

    Now that this is setup it is exactly what I hoped. I wanted the ability to assign codes to other people in my house that may not have access to a phone (i.e. kids) and temporarily allow visitors access without them needing to install an app. This does that very well. It was easy to install, Siri works great, and while it is connecting with bluetooth, its not as slow as some reviews led me to believe. So why 3 stars? The setup is poorly documented.

    I got it installed, installed the app, and was prompted for a firmware update. No problem I thought, its only 15-20 minutes without my phone. 40 minutes later it appeared the update installed, but it was very clear it had not. So I grabbed the iPad, set it on the floor below the lock, and walked away. 20 minutes later I came back and it was successful...except my phone could not consistently find the lock anymore. I tried a few times, disabled bluetooth and re-enabled it, rebooted the lock, and still nothing. So I just rebooted the phone and suddenly my lock connected again. NEAT! I disabled wireless on my phone to test remote access and it worked. GREAT! So I took the dog out for a walk and tried again just in case and guess what? It didn't work. So I got home and rebooted my apple TV Gen4. After this I disabled wireless and wandered around the block again and it finally worked! I still have moments where Siri doesn't know what "the front door" is, but if I ask her again she immediately tells me my lock status. Its not often, but does sometimes happen.

    Overall the initial setup is the most frustrating part. I'm very techie, but if that was not the case I probably would have had to call Schlage support or just got frustrated and sent it back. I'm glad I didn't though because now that its working it is a great product. Schlage just needs to work on their documentation and onboarding to ease the process.

    8 of 8 people found this useful

  • 4.0 out of 5 stars

    Two-Factor Authentication is the key

    I’m writing this in the hopes that it will help everyone who has been seeing issues since the iOS 10 update. I had all the same issues with my Schlage Sense; lost connectivity, device not supported, Homekit not showing up under iCloud on Apple TV, etc. I found out the hard way that you must enable two-factor authentication in iCloud and that ALL of your Apple devices must be signed into iCloud using said two-factor authentication; I missed one and kept getting intermittent issues.

    You can find more in depth instructions for setting up two-factor authentication but the basics are; go into the password and security section under iCloud in settings, enable it and set up a trusted device. Once enabled, on your other devices you will need to, log out if you’re already signed in and then, log into iCloud again. When you log in using a new device it will ask you for the two-factor authentication code that will be sent to the trusted device you set up. When you log in from a device that doesn’t support two-factor authentications you will need to log in as normal and let it fail. When it fails it should give you some kind of message pertaining to the authentication; at this time go into the device you set up as your trusted device and under where you enabled two-factor you will see a Get Verification Code option, get a code and then sign back into the unsupported device using your normal credentials but adding the verification code to the end of your password.

    Once I did this for all my devices the Apple TV showed the Homekit as Connected under iCloud in settings and it has worked flawlessly with the exception of not notifying the one iPhone I have connected to an Apple Watch. All other devices get notified, so I’m assuming it has something to do with the watch, it shows in the new Home app and it locks and unlocks when I tell it to.

    6 of 7 people found this useful

  • 1.0 out of 5 stars

    Do Not Buy Until Critical Flaw is Fixed

    Bought this lock because of the HomeKit promise and it worked very well for two months, until the dreaded iOS10 upgrade, around mid September.

    Now the lock is not recognized by the app or HomeKit / Hate me App, and Schlage has not addressed this problem at all. Now it is basically a dumb lock, one I could have bought for half the cost. Cannot recommend as clearly there is a major, major issue and the Schlage customer service has dropped the ball big time.

    12 of 15 people found this useful

  • 5.0 out of 5 stars

    fix for remote use

    Hello Everyone, well i have spent the past 2 weeks since i got the lock to make it work remotely with my apple tv 4 tvos 10. so i finally got it to work after calling apple and schlage who had no idea on what the issue was but did an amazing job making sure the basics were on, that are needed to use sense remotely. The basic steps are, have keychain on, have 2 step authentication on (apple id website turn on), same apple id for home kit phone and apple tv 4 with latest tv operating software. no if you are having the same issue i was, this is what i did and it finally works flawlessly. i have iPhone 6s plus with latest iOS and apple tv 4 with latest tv os 10 and an asus 5300 router.
    1.delete sense app from your phone. after you have upgraded firmware from the latest sense app takes about 15 minutes.
    2.delete home from home kit so its fresh, do a reset on iPhone (home button and side button Hold both at the same time till apple logo pops up)
    3.reset sense dead bolt by holding the keypad shlage logo (the one on the keypad not inside the door) and while holding disconnect the battery connector and reconnect the batter connector all while holding the shlage button. the sense deadbolt will reset to manufacturer default.
    4. do not download sense app just yet
    5. install the deadbolt directly too home kit (home app) first. open the app and follow the instructions and use the home kit number found in the user guide. once you have that working move to next step. make sure you have bluetooth on, on your phone.
    6. go to apple tv and general settings and do a factory reset and update (its in red to show you your doing a hard reset) this will bring your apple tv to brand new status and update to the latest tv os.
    7. sign in to iCloud after you setup your apple tv. make sure its the same apple id. apple tv to be within 30 feet of sense deadbolt. set to never sleep on the auto off in the menu
    8. with these steps one should be able to lock and unlock through home app. and on the home app it'll say apple tv 4 as hub. turn off bluetooth and try to lock and unlock. if all works and it should go to next step.
    9. install sense app and thats it. you can start adding your other codes for entry.

    hope this helps everyone who is having the same issue as me. if it does not work i apologize but these steps helped to resolve my issue the first time i tried it. if it does work spread the word to apple and schlage

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    How disappointing!!!!

    Between Schlege and Apple , we have an app tied up to a HomeKit that is totally useless. I, like everyone else paid for an expensive lock that's supposed to work. Unfortunately, it works for a day or so, then you're out of touch.
    Can you people get your act together? Firmware update, IOS 10, this and that .. just fix it. It turned out to be nothing but a scam. Thank you schlage and thank Apple for a useless product. Never again.

    4 of 7 people found this useful

  • 1.0 out of 5 stars

    Simply doesn't work

    It worked for one or two days after the "update" came out for IOS 10 then stopped working completely. I have restarted, reinstalled, disconnected from Apple TV, and tried pretty much everything. The APP needs to be fixed on this several hundred dollar waste of money (and I bought one for the garage door and one for the front door so am especially annoyed....)

    4 of 6 people found this useful

  • 5.0 out of 5 stars

    Works As Described

    I shouldn't be shocked that this actually works, but I am. After multiple Lockitrons and reading the reviews of other smart locks, I was hesitant to buy this. It actually works. I can add codes for friends, tell Siri to lock the door via my iPhone/iPad/Apple TV/ Apple Watch, add it to HomeKit scenes, automatically lock the door when I leave based on geolocation, etc.

    Setup was very quick and simple. (However this could be do to all the practice I had installing and removing multiple jammed or failed Lockitrons over the years.)

    2 of 6 people found this useful

  • 1.0 out of 5 stars

    Look at their app store ratings before you buy

    After the update of firmware, all app functions completely stopped. They pretend to give you a fake fix that doesn't work.

    19 of 24 people found this useful

  • 3.0 out of 5 stars

    Happy and frustrated at the same time

    Best and easiest way to enter and control my house. However, I need to constantly take of the batteries and put back on (to reboot) because it stops to connect via bluetooth... it started tofrequently happen after I updated to iOS 10.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Doesn't work with iOS 10

    I'm running iOS 10, and was eagerly awaiting the promise firmware update that'll support Apple Home app... But ever since the firmware update, this thing just regularly decide to lose its pairing with my phone. Everything (Sense app, Home app, scenes and all) worked wonderfully for a while, maybe a couple of days max, then POOF! The Home app just says "Not Responding" or "Not Supported", while the Sense app could not find the lock. No amount of restarting (Both phone and lock) was able to solve the issue. Only way was to factory reset the lock and manually configure all my passcodes again. I can't be factory resetting my lock everyday. Someone please solve this issue

    126 of 139 people found this useful

  • 2.0 out of 5 stars

    Bluetooth Connection DOES NOT CONSISTENTLY WORK!

    Just bought this lock and I cannot get the Bluetooth from the Schlage lock to consistently send/receive a bluetooth signal. I have updated the latest firmware. On the Schlage App it is inconsistent on when it decides to pair up with the lock. USELESS! It will not pair up consistently with my ATV4 that is about 8 feet away either.

    19 of 19 people found this useful

  • 5.0 out of 5 stars

    Schlage Sense works as advertised!!!

    I couldn't be happier with the ease of install and set up. Whether connecting through Bluetooth when in range or via the cloud through my Apple TV it works flawlessly and was soooo simple to set up using the app. I've read reviews about connecting remotely via Apple TV. I would caution that before you say it doesn't work, make sure your Apple TV and your iOS device are set to the same iCloud account. At first pass my Apple TV iCloud account was actually my iTunes account(which for me is different than my iCloud account) when I changed the iCloud account on my Apple TV to be the same on my iPhone and iPad everything has worked flawlessly. I would also recommend( which the instructions do) change your Apple TV on off settings to never.

    I have installed this lock at a vacation condo at the recommendation of the maintenance staff that has installed dozens of Schlage Sense locks.

    My last comment would be that anyone who says that the lock does not work remotely, it is because they have not set it up correctly and or don't have a 3rd generation or higher Apple TV.

    The Sclage sense is awesome and Siri commands work flawlessly also..I would highly recommend.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Awesome Upgrade

    This is my first Internet of things (IoT) device. It makes my life easier knowing the door automatically locks itself or I can remotely lock it from anywhere. You need to have AppleTV Generation 3 or 4 for HomeKit to work. Whole family have their own access codes...that way I can check the historical logs and it tells me who and when it was locked/unlocked. You can use all your iOS devices too. It uses your ICloud account and you can add/invite family members to access the house at anytime. There's even alarm settings. I love this product! You don't need your keys or wait for someone to unlock the door. You don't even need to touch the key pad...just tell Siri to "Unlock my front door" and it unlocks. Next, I think I'll get the IoT garage door opener....loving the future of technology.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Schlage App + Lock

    I tried this for my room & its really good, not only for the front door of the house, but for the bedroom for a secure privacy, that way, nobody but myself can enter my bedroom. Definitely recommend for anybody who also wants to secure their bedroom that way nobody can enter it but themselves. You just gotta love the Schlage App.

    3 of 4 people found this useful

  • 4.0 out of 5 stars

    Works Great!

    Easy installation and set-up; great installation videos. Works as advertised. I replaced a Kevo which had terrible reliability, and I am very glad I did! The Schlage has not failed once in about a week of continuous use. On the other hand the Kevo was doing good if it worked once in a week like it was supposed to. The only reason I pulled one star is because the deadbolt knob is really "sloppy" it has about a 1/2" of play either side of the lock or unlocked position when actuating the lock manually. I think they should have tightened the tolerances up a bit. Other than that it is probably one of the best smart locks available.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Not that great

    Schlage makes a great product. I have one at home bridged with Nexia, works awssome. I own a condo and decided to use Apple TV as my bridge to avoid paying a $10.00 monthly payment. Also allowing our tenants to have the ability of watching smart tv. With HomeKit, no notifications are sent when the door is unlocked. I have as yet to be able to control the lock from remote access. I hope Apple can get their Home Kit together before my next visit. If not I'll be paying Nexia $10.00 a month. Home kit setup leaves you In the dark. As a loyal Apple customer, I miss Steve Jobs. Seems Like the current management team will rush a product into the market before it's ready. I'm starting to lose confidenice in Apples technology. Keep continuing with this business pholisphy and you will loose market share. I hope Shlage doesn't get thrown under the bus for partening up with Apple on this one.

    11 of 22 people found this useful

  • 4.0 out of 5 stars

    Nice lock overall, but problem with Apple Watch

    Generally speaking, good functionality with the Schlage app or with Siri. However, I found a bug that's related to the Apple Watch and the Schlage app. If a user has an Apple Watch that is paired to an iphone that is used to control this lock, there MUST be an active bluetooth connection between the iphone and the watch (in other words, the watch has to be within range of the phone), otherwise the lock will NOT function with either the app or Siri. This makes it very unhandy, for example, if the user decides to wear a different watch for the day, and then returns home, because the user will NOT be able to use the app or Siri to lock or unlock the door. I know for sure it's a bug, because I started with the iphone 6 and one watch, and then I bought the iphone SE (wanted a smaller phone) and Apple replaced my watch under warranty, and the problem is still there. I contacted Schlage and they are maybe trying to figure it out. They're supposed to be releasing an app for the Watch within the next couple of months, and they hope this will resolve the issue. I doubt it will resolve because the issue is related to the BT connection between the watch and the phone.
    If there is no Apple Watch involved, the whole thing works very well.

    9 of 10 people found this useful

  • 5.0 out of 5 stars

    Not Sure why the bad reviews. Its Great!

    Just bought and installed this. My Apple TV 3rd gen is about 25 feet away from the door with a wall in between. I am running iOS 9.3.1 and Apple TV is 7.2.1 and down loaded latest Schlage App 1.3. I followed printed instructions with the unit because there is a certain order to follow. Once it was ready to pair with HomeKit code it took it right away and proceeded to update the firmware automatically on the door to 2.19 I think. I made the sure the Phone and Apple TV were signed into the same iCloud account and made sure under setting on phone/ homkit that use iCloud was checked and allow remote access was also on (otherwise Siri won't work away from home). Both of these were flawless and I had the unit running in under 5 minutes once installed. It works in the home and away from the home no issues via siri and the Schlage app.

    6 of 6 people found this useful