• 5.0 out of 5 stars

    fix for remote use

    Hello Everyone, well i have spent the past 2 weeks since i got the lock to make it work remotely with my apple tv 4 tvos 10. so i finally got it to work after calling apple and schlage who had no idea on what the issue was but did an amazing job making sure the basics were on, that are needed to use sense remotely. The basic steps are, have keychain on, have 2 step authentication on (apple id website turn on), same apple id for home kit phone and apple tv 4 with latest tv operating software. no if you are having the same issue i was, this is what i did and it finally works flawlessly. i have iPhone 6s plus with latest iOS and apple tv 4 with latest tv os 10 and an asus 5300 router.
    1.delete sense app from your phone. after you have upgraded firmware from the latest sense app takes about 15 minutes.
    2.delete home from home kit so its fresh, do a reset on iPhone (home button and side button Hold both at the same time till apple logo pops up)
    3.reset sense dead bolt by holding the keypad shlage logo (the one on the keypad not inside the door) and while holding disconnect the battery connector and reconnect the batter connector all while holding the shlage button. the sense deadbolt will reset to manufacturer default.
    4. do not download sense app just yet
    5. install the deadbolt directly too home kit (home app) first. open the app and follow the instructions and use the home kit number found in the user guide. once you have that working move to next step. make sure you have bluetooth on, on your phone.
    6. go to apple tv and general settings and do a factory reset and update (its in red to show you your doing a hard reset) this will bring your apple tv to brand new status and update to the latest tv os.
    7. sign in to iCloud after you setup your apple tv. make sure its the same apple id. apple tv to be within 30 feet of sense deadbolt. set to never sleep on the auto off in the menu
    8. with these steps one should be able to lock and unlock through home app. and on the home app it'll say apple tv 4 as hub. turn off bluetooth and try to lock and unlock. if all works and it should go to next step.
    9. install sense app and thats it. you can start adding your other codes for entry.

    hope this helps everyone who is having the same issue as me. if it does not work i apologize but these steps helped to resolve my issue the first time i tried it. if it does work spread the word to apple and schlage

    9 of 10 people found this useful

  • 1.0 out of 5 stars

    How disappointing!!!!

    Between Schlege and Apple , we have an app tied up to a HomeKit that is totally useless. I, like everyone else paid for an expensive lock that's supposed to work. Unfortunately, it works for a day or so, then you're out of touch.
    Can you people get your act together? Firmware update, IOS 10, this and that .. just fix it. It turned out to be nothing but a scam. Thank you schlage and thank Apple for a useless product. Never again.

    4 of 6 people found this useful

  • 1.0 out of 5 stars

    Simply doesn't work

    It worked for one or two days after the "update" came out for IOS 10 then stopped working completely. I have restarted, reinstalled, disconnected from Apple TV, and tried pretty much everything. The APP needs to be fixed on this several hundred dollar waste of money (and I bought one for the garage door and one for the front door so am especially annoyed....)

    4 of 6 people found this useful

  • 5.0 out of 5 stars

    Works As Described

    I shouldn't be shocked that this actually works, but I am. After multiple Lockitrons and reading the reviews of other smart locks, I was hesitant to buy this. It actually works. I can add codes for friends, tell Siri to lock the door via my iPhone/iPad/Apple TV/ Apple Watch, add it to HomeKit scenes, automatically lock the door when I leave based on geolocation, etc.

    Setup was very quick and simple. (However this could be do to all the practice I had installing and removing multiple jammed or failed Lockitrons over the years.)

    2 of 6 people found this useful

  • 1.0 out of 5 stars

    Look at their app store ratings before you buy

    After the update of firmware, all app functions completely stopped. They pretend to give you a fake fix that doesn't work.

    19 of 24 people found this useful

  • 3.0 out of 5 stars

    Happy and frustrated at the same time

    Best and easiest way to enter and control my house. However, I need to constantly take of the batteries and put back on (to reboot) because it stops to connect via bluetooth... it started tofrequently happen after I updated to iOS 10.

    11 of 11 people found this useful

  • 1.0 out of 5 stars

    Doesn't work with iOS 10

    I'm running iOS 10, and was eagerly awaiting the promise firmware update that'll support Apple Home app... But ever since the firmware update, this thing just regularly decide to lose its pairing with my phone. Everything (Sense app, Home app, scenes and all) worked wonderfully for a while, maybe a couple of days max, then POOF! The Home app just says "Not Responding" or "Not Supported", while the Sense app could not find the lock. No amount of restarting (Both phone and lock) was able to solve the issue. Only way was to factory reset the lock and manually configure all my passcodes again. I can't be factory resetting my lock everyday. Someone please solve this issue

    122 of 134 people found this useful

  • 2.0 out of 5 stars

    Bluetooth Connection DOES NOT CONSISTENTLY WORK!

    Just bought this lock and I cannot get the Bluetooth from the Schlage lock to consistently send/receive a bluetooth signal. I have updated the latest firmware. On the Schlage App it is inconsistent on when it decides to pair up with the lock. USELESS! It will not pair up consistently with my ATV4 that is about 8 feet away either.

    19 of 19 people found this useful

  • 5.0 out of 5 stars

    Schlage Sense works as advertised!!!

    I couldn't be happier with the ease of install and set up. Whether connecting through Bluetooth when in range or via the cloud through my Apple TV it works flawlessly and was soooo simple to set up using the app. I've read reviews about connecting remotely via Apple TV. I would caution that before you say it doesn't work, make sure your Apple TV and your iOS device are set to the same iCloud account. At first pass my Apple TV iCloud account was actually my iTunes account(which for me is different than my iCloud account) when I changed the iCloud account on my Apple TV to be the same on my iPhone and iPad everything has worked flawlessly. I would also recommend( which the instructions do) change your Apple TV on off settings to never.

    I have installed this lock at a vacation condo at the recommendation of the maintenance staff that has installed dozens of Schlage Sense locks.

    My last comment would be that anyone who says that the lock does not work remotely, it is because they have not set it up correctly and or don't have a 3rd generation or higher Apple TV.

    The Sclage sense is awesome and Siri commands work flawlessly also..I would highly recommend.

    4 of 5 people found this useful

  • 5.0 out of 5 stars

    Awesome Upgrade

    This is my first Internet of things (IoT) device. It makes my life easier knowing the door automatically locks itself or I can remotely lock it from anywhere. You need to have AppleTV Generation 3 or 4 for HomeKit to work. Whole family have their own access codes...that way I can check the historical logs and it tells me who and when it was locked/unlocked. You can use all your iOS devices too. It uses your ICloud account and you can add/invite family members to access the house at anytime. There's even alarm settings. I love this product! You don't need your keys or wait for someone to unlock the door. You don't even need to touch the key pad...just tell Siri to "Unlock my front door" and it unlocks. Next, I think I'll get the IoT garage door opener....loving the future of technology.

    5 of 6 people found this useful

  • 5.0 out of 5 stars

    Schlage App + Lock

    I tried this for my room & its really good, not only for the front door of the house, but for the bedroom for a secure privacy, that way, nobody but myself can enter my bedroom. Definitely recommend for anybody who also wants to secure their bedroom that way nobody can enter it but themselves. You just gotta love the Schlage App.

    3 of 4 people found this useful

  • 4.0 out of 5 stars

    Works Great!

    Easy installation and set-up; great installation videos. Works as advertised. I replaced a Kevo which had terrible reliability, and I am very glad I did! The Schlage has not failed once in about a week of continuous use. On the other hand the Kevo was doing good if it worked once in a week like it was supposed to. The only reason I pulled one star is because the deadbolt knob is really "sloppy" it has about a 1/2" of play either side of the lock or unlocked position when actuating the lock manually. I think they should have tightened the tolerances up a bit. Other than that it is probably one of the best smart locks available.

    4 of 4 people found this useful

  • 1.0 out of 5 stars

    Not that great

    Schlage makes a great product. I have one at home bridged with Nexia, works awssome. I own a condo and decided to use Apple TV as my bridge to avoid paying a $10.00 monthly payment. Also allowing our tenants to have the ability of watching smart tv. With HomeKit, no notifications are sent when the door is unlocked. I have as yet to be able to control the lock from remote access. I hope Apple can get their Home Kit together before my next visit. If not I'll be paying Nexia $10.00 a month. Home kit setup leaves you In the dark. As a loyal Apple customer, I miss Steve Jobs. Seems Like the current management team will rush a product into the market before it's ready. I'm starting to lose confidenice in Apples technology. Keep continuing with this business pholisphy and you will loose market share. I hope Shlage doesn't get thrown under the bus for partening up with Apple on this one.

    11 of 22 people found this useful

  • 4.0 out of 5 stars

    Nice lock overall, but problem with Apple Watch

    Generally speaking, good functionality with the Schlage app or with Siri. However, I found a bug that's related to the Apple Watch and the Schlage app. If a user has an Apple Watch that is paired to an iphone that is used to control this lock, there MUST be an active bluetooth connection between the iphone and the watch (in other words, the watch has to be within range of the phone), otherwise the lock will NOT function with either the app or Siri. This makes it very unhandy, for example, if the user decides to wear a different watch for the day, and then returns home, because the user will NOT be able to use the app or Siri to lock or unlock the door. I know for sure it's a bug, because I started with the iphone 6 and one watch, and then I bought the iphone SE (wanted a smaller phone) and Apple replaced my watch under warranty, and the problem is still there. I contacted Schlage and they are maybe trying to figure it out. They're supposed to be releasing an app for the Watch within the next couple of months, and they hope this will resolve the issue. I doubt it will resolve because the issue is related to the BT connection between the watch and the phone.
    If there is no Apple Watch involved, the whole thing works very well.

    9 of 10 people found this useful

  • 5.0 out of 5 stars

    Not Sure why the bad reviews. Its Great!

    Just bought and installed this. My Apple TV 3rd gen is about 25 feet away from the door with a wall in between. I am running iOS 9.3.1 and Apple TV is 7.2.1 and down loaded latest Schlage App 1.3. I followed printed instructions with the unit because there is a certain order to follow. Once it was ready to pair with HomeKit code it took it right away and proceeded to update the firmware automatically on the door to 2.19 I think. I made the sure the Phone and Apple TV were signed into the same iCloud account and made sure under setting on phone/ homkit that use iCloud was checked and allow remote access was also on (otherwise Siri won't work away from home). Both of these were flawless and I had the unit running in under 5 minutes once installed. It works in the home and away from the home no issues via siri and the Schlage app.

    6 of 6 people found this useful

  • 3.0 out of 5 stars

    Remote Access not reliable

    I bought three of these locks to cover all the exterior doors in my house. I was excited to be able to control my locks with Siri and to even be able to unlock the door for somebody while I was away. I bought the new Apple Tv to allow remote access. I have yet been able to get the remote access to work reliably with these locks. I have an Elgato Eve sensor in my backyard that works great with remote access and that a bluetooth sensor also. Not sure what the deal is with these locks but I have found that with remote access I might be able to get the lock to work 10% of the time. I have yet to call customer service about this yet, i will update if they can fix the issue. With remote access aside, the lock works great. The quality is nice and over bluetooth the lock works as advertised.

    8 of 12 people found this useful

  • 3.0 out of 5 stars

    Works, but hamstrung by HomeKit

    This lock was relatively easy to install and the build quality is great.

    However, the positives end there. HomeKit has not been kind to me. It decided about 3 weeks in to just completely forget I had a home set up. The Schlage app relies completely on HomeKit to interact with the lock, so it stopped working. I followed just about every tutorial online, from disabling iCloud keychain, all the way logging out of my iCloud account on my iPhone and back in again. Nothing worked, and I had to resort to resetting the device to factory settings, recreate the home, and delete the previously shared home from all of my family's devices and share it with them again. This was a huge waste of time to try to troubleshoot and ultimately set up again, and that was with one single HomeKit device. I can't imagine what a time sink this would have been with a home set up with dozens of lights and whatnot.

    Because of these issues, I am holding off on purchasing any additional products that rely on HomeKit.

    Furthermore, compared to the Wink-compatible version of this exact same lock (which is cheaper, btw) this lock lacks significant features. For example, you can't get notifications when someone enters the home. Now, Wink is no walk in the park; it has its own problems. But to its credit, it hasn't forgotten all of my devices and forced me to re-pair them all.

    And even when the whole setup is working, Siri activation, which is supposed to be the star of the show, is slow. You can get to your door and ask it to unlock, but be prepared to wait 5-10 seconds for a response, and even then, it might just shrug and say your lock isn't responding. You can also try to ask it when you're about 5-10 seconds away from your door, but good luck, because then you're out of bluetooth range and it will be even more unreliable. I'll be setting up an Apple TV soon; hopefully this improves the reliability of communicating with it, but it's sad that this even has to be considered for an already expensive product.

    Long story short, this device is overpriced for the features you get, and HomeKit has not shown itself to be reliable at all. The HomeKit ecosystem makes this a two-star product, but I'll give it an extra star for the fact that the hardware itself is great. Buy this lock if you truly, truly find Siri voice activation to be worth all of the potential problems.

    5 of 9 people found this useful

  • 2.0 out of 5 stars

    Not worth the money

    Hardware was easy to install, the software is basic and rough is hard to use and HomeKit setup is difficult with no instructions on how to integrate it remotely with Apple TV.

    My Kevo lock was much easier to use and set up.

    4 of 10 people found this useful

  • 4.0 out of 5 stars

    Works As Promised

    I already had a Schlage deadbolt installed on my door, so installation of this deadbolt was extremely easy. Setup was very easy too as well as configuring it to work with Homekit. The app is useful and allows you to change all settings and access for the lock. My only complaint is that it can take a little long to unlock/lock the lock remotely when not on the same network and not close by. Siri lock/unlock also works about 90% on the first try, I'm hoping this will improve in the future. At the time, this is a very basic smart lock. I hope they do add more features in the future. I would definitely recommend.

    3 of 3 people found this useful

  • 1.0 out of 5 stars

    Hardware is great, software is garbage

    Hardware works great. Nicely made lock (aside from being ugly)

    The software STINKS.

    - No notifications (unlike August)
    - Add a new user, and the default is they now have YOUR code
    - You have to go to Settings / HomeKit to delete a home
    - Notifications to a new user come through HomeKit notifications and are easy to miss. No trace in email
    - If you LOOK at a user, it thinks you are trying to recreate it and there is an error

    Schlage -- Please improve the software!

    9 of 17 people found this useful